MICHAŁ LEWANDOWSKI. ServiceNow Developer & Architect pl.linkedin.com/in/mlski

Transcription

1 MICHAŁ LEWANDOWSKI ServiceNow Developer & Architect pl.linkedin.com/in/mlski ul. Legionów 218B/ Toruń Poland Professional Summary 8 years of experience in IT industry including 2nd line support, development and architecture 6+ years of experience with ServiceNow ITSM Platform as an Administrator, Developer, Business Analyst and Architect Experience in global ServiceNow environments, single instance, multiinstance, hybrid. Also experience with on-premise and SaaS installations of ServiceNow Expertise in foundation data configuration and process configuration of ServiceNow ITSM suite, which includes Self Service, Incident Management, Problem Management, Change Management, Asset Management and CMDB. Experience in large MSP environments with strict security policies Expert knowledge of Domain Separation and working experience in such environments Development and Customization of ServiceNow Application using UI Policy, UI Action, Client Scripts, Business rules, Script Includes, UI Macros, Service Catalog creation and Workflow configuration. Integrating the ServiceNow application with other applications using ImportSet, engine and Web services. Experienced in organizing development and deployment processes in large development teams (20+ developers) Experienced in preparing Technical documentation, giving Training sessions and presentations for ITSM modules Technical Skills: Applications: ServiceNow, osticket, Nagios Operating Systems: OS X, Windows, Linux, FreeBSD Databases: MySQL, SQLite Languages: JavaScript, Perl, HTML, CSS

2 Tools: MS Visio, MySQL Workbench, SOAP Lite Experience ServiceNow Solutions Architect Sii Sp. z o.o., Warsaw, Poland present Providing architectural and technical support for customer implementations Providing technical designs of projects covering more than one process area ServiceNow Consultant & Developer Deutsche Bank, London, United Kingdom Implementing stories basing on requirements, fixing bugs, providing effort estimation for every story - main focus area Service Catalog and automation, Item Designer customizations Subject Matter Expert for core platform enhancements - security, domain separation, configuration Actively involved in defining deployment and development standards and coding practices for team of 20 developers ServiceNow Consultant & Developer TESM Ltd., London, United Kingdom Developer & Consultant, contractor at client s side - currently Deutsche Bank, London branch. ServiceNow Developer, Architect and Business Analyst Atos IT Services sp. z o.o., Bydgoszcz, Poland ServiceNow Developer and Architect responsibilities: Implementing stories basing on requirements, fixing bugs, providing effort estimation for every story. Example features created from scratch: Maintenance Mode, Password Validation profiles (according to organization s password policy), Portal Profiles (with better support for Domain Separation), Update Set tracker tool (for supporting deployment of update sets) Defining security policy using Access Control Lists and by defining roles for application users which are required to perform all necessary tasks

3 Leading preparation of onboarding procedure, involved in creation Proofof-Concept onboarding automation solution, defining roles matrix for different levels of onboarding access. Also created set of import templates for basic data loading with complete data validation (via transform map scripts) and import reporting Implementing Domain structure according to requirements of internal organization and its global structure and being responsible of keeping consistency of domain structure between instances Working as Subject-matter Expert for Domain Separation topics As a Lead Developer and person responsible for implementing Core Processes (Incident, Problem, Change, Knowledge) I am taking care of keeping implementation compliant with ServiceNow best practices and providing guidance for team members responsible for individual process areas Enhancing Business Services application delivered with Service Portfolio plugins Participating in CAB meetings and supporting architectural decisions Business Analyst responsibilities: Analyzing requirements of Internal and External customers Providing Solution Design of requirements Gathering all necessary informations (from requestors) required to start implementation of requirement ServiceNow Administrator and Developer OpusCapita sp. z o.o., Toruń, Poland Main responsibilites: Managing on-premise application node Troubleshooting performance issues with application and database Defining security policies using Access Control Lists Enhancing core processes - modifying form layouts, implementing form interactions using UI Policies, Client Scripts, UI Actions, Data Policies Implementing workflows for new processes for internal organization Maintenance and development of Service Catalog and Content Management System

4 Application Management Specialist Itella Information sp. z o.o., Toruń, Poland I was working in 2nd line support for unix platforms. Mostly used technologies: Linux, Perl, bash, Apache Perl Programmer, Linux Admin MyPrivacyTools Inc., Remote work Perl programmer, Linux Admin, Some PHP, AJAX and JavaScript tasks. Additionaly I work with: MySQL, Apache, Bash, Sed, Awk, iptables, kernel compiling, OpenVPN, PPTP. Most of time I work on CentOS and Debian. Certifications ServiceNow Certified Application Developer ServiceNow - April 2017 ServiceNow Certified Implementation Specialist ServiceNow - June 2014 ITIL version 3 Foundation EXIN - April 2012 Courses ServiceNow Implementation Bootcamp May 2014 ServiceNow System Administration May 2012 Scripting in ServiceNow May 2012 Software Oriented Architecture - Introduction September 2015 Architectural Patterns for Designers and Architects April 2016 AngularJS - Creating modern web applications March 2015 Modeling in UML May 2013 Education Toruń School of Banking M.Sc., Banking and Financial Innovations

5 Torun School of Banking B.Sc, Computer Science in Business Languages Polish - Native English - Professional working proficiency (C1-C2) French - Elementary proficiency (A1-2) Independent ServiceNow development Maintenance mode feature Update Set published on ServiceNow Share portal Administrators using this feature can disable logins to ServiceNow during maintenance window. LinkedIn