IT SUPPORT ANALYST III (incident and problem analyst) Business Unit : TD Insurance, US Cards, Collections Technology.

Transcription

1 IT SUPPORT ANALYST III (incident and problem analyst) Business Unit : TD Insurance, US Cards, Collections Technology *Job Description Under the TDI GI information management production support manager, the selected candidate will insure follow up and tracking of incident and problem in regards to ID&A environments. The candidate will track and map out to resolution issues, will be centered on incident and problem follow up with the InfoEx support team for all environmental issues (prod and lower environments). The main responsibilities of this role are: Keep track of ID&A/EDPP incidents: o ticket properly opened for each issue (one ticket per issue); o ticket completed and classified adequately; o request from InfoEx any missing details in tickets; Participate in problem management reviews with InfoEx; Keep track of resolution timeframe; Work with project teams/support lower environmental issues; Insures adequate communications with InfoEx support teams; Insure proper documentation and KT are ready for prod support team; *Job Requirements General skills: Have a bachelors degree or combination of work experience with lesser degree Has at least 5 years experience in the IT world Excellent analysis capacity ITIL certified Ability to work independently and within a team Can work under pressure Can easily adapt Client and result oriented Be able to auto develop his skills

2 Have a team spirit Attention to details and work quality General insurance knowledge (nice to have) Technical skills: Excellent knowledge of Hadoop technologies Excellent SQL (queries) knowledge Knowledge of ETL tools Good knowledge of reporting systems (Tableau, Cognos, etc). Application Process Cover Letter and Resume to: recruitmentasia@tdsecurities.com *Pls indicate the role (JD title) in which you are interested in the header while submitting their application. **Applicants MUST have the rights to work Full Time in Singapore. Deadline for application: Feb 10, 2018.

3 Hadoop/Linux Operations Analyst L07 Hadoop Production Support Analyst Department Overview Building a World-Class, Diverse and Inclusive Technology Team at TD We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway. *Job Description The Analyst - Production and Systems Support is part of the Information Excellence team within Corporate Segment Technology Solutions. Reporting to the Manager, Production and Systems Support, this role is responsible for providing production & system support, data infrastructure management for the Information Excellence team. This position must work proactively and effectively with the CSTS teams, ITS and other technology & business partners to provide support and expertise in Data management, infrastructure support, and Big Data / Hadoop Initiatives. *Job Requirements Provide Production Support Services to project initiatives or change management requests. Provide ongoing system management & support to Big Data Hadoop platforms (including HEAT and SHARE) and job processes. Contribute in the preparation of system implementation plans and support procedures. Participate and contribute to the on-going development of the team by sharing information, knowledge, expertise and lessons learned on a regular basis Ensure high quality work and maintenance of standards within own area of responsibility Provide on-going communications on project status and systems restrictions. Ensure that Audit and TRMIS policies and procedures are implemented and respected. Some after-hours and weekend support will be required. Other project support initiatives as assigned. Additional Information Post secondary degree: Computer Science, Engineering or similar degree preferred A minimum of 1 to 2 years of financial institution and / or credit card experience. A minimum of 1 to 3 years of experience in Information Management and Data Warehousing. Tangible experience with information technology; data and systems management; knowledge of Unix/Linux is fundamental: Hadoop administration and utilities, Java, virtual environments; and

4 Hadoop/Linux Operations Analyst L07 knowledge of Tibco is preferred but not mandatory. Demonstrated history of being self-motivated, energetic, results-driven, and executing with excellence Strong analytical and problem solving skills; uses strong communication skills to communicate complex issues in easily understandable terms. Strong verbal, written, presentation & communication skills. Demonstrated ability to manage and deliver on multiple tasks on time. Sound understanding of Linux/Unix, especially RHEL. Familiar with Hadoop development tools & utilities (Pig, Hive, Java, Sqoop, Flume, etc.) and CDH. Working knowledge of Change Management protocols and TD Incident and Problem system (SDM) is an asset. Demonstrated experience in process analytics and process flow documentation. Comprehensive knowledge and experience with system support and managing data solutions. Working experience with Source Code Repository systems and data lineage standards is essential. In addition, ability to use revision control systems such as Git. Proactive, organized, excellent analytical and problem solving skills. Work well independently as well as within a team. Experience with orchestration workflows and high-level configuration management concepts and implementations and automation tools such as Puppet or Saltstack is an asset. Ability to use a scripting language such as Python or Perl is an asset. Understanding of networking, firewalls and load balancing. Working experience with software such as DHCPD, NTP, BIND and SSSD is an asset. Experience with Kerberos is an asset. Familiar with operating and/or developing Java applications is an asset. Working knowledge of various business software products such as MS-Office,MS-Visio, MS-Project and others. Application Process Cover Letter and Resume to: recruitmentasia@tdsecurities.com *Pls indicate the role (JD title) in which you are interested in the header while submitting their application. **Applicants MUST have the rights to work Full Time in Singapore. Deadline for application: Feb 10, 2018.

5 Job Title DevOps developer Business Unit TD Insurance, US Cards, Canadian Collections & Recovery Technology Solutions Division (CAN) We can t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway. The Information Management team is accountable for defining, delivering and maintaining data-driven solutions across three lines of business, Insurance, US Credit Cards, and Canadian Collections & Recovery. The team has a focus on several key domains Big Data Technologies, Sophisticated Analytics, Machine Learning and Insights along with standardized and commoditized Data Visualization, Business Intelligence, Data Integration, Data Warehousing and Reporting. The mission is to maximize business value by balancing strategic architectural plans with speed of delivery and leveraging shared infrastructure services and delivering solutions which drive systemic business advantage. Job Description About This Role We are seeking highly motivated and capable technologists to join our Information Management team to work on the forefront of enabling TD's big data strategy with a special focus on DevOps. Across multiple large-scale transformation programs and in a data management context, reporting to the Development Manager from Canada, the Developer will develop new tools, new frameworks and automate development activities into a continuous cross-technology process for: environment setup and tear down, software packaging and deployment, software release management, software integration, software testing, etc. Accountabilities Gather requirements from developers, designers, management and partners on software development process improvements Lead DevOps roll-out for information management group Perform DevOps activities such as packaging, deployment or software configuration, environment management, continuous integration, etc. Understand the full end to end development activities across all technologies Learn and use new data management tool automation API for DevOps Learn and use new cloud infrastructure services for DevOps Learn and use software development supporting technologies for Internal

6 release management, packaging, etc. Work with different technology partners to integrate with existing and available DevOps services, or recommend new ones where relevant. Document, maintain and communicate software integration standards and processes Support developers and partners Pursue enterprise learning opportunities to develop and mature your skills in the big data space Job Requirements What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have: Be at the forefront of new software development technologies Eager to help, share and support others At ease with open communication, collaboration, reaching out to all players Relevant work experience in an Agile team and environment Have contributed to various phases and activities during the software development lifecycle Relevant work experience with Hadoop, Talend and data integration Experience with one or more scripting languages such as python or bash Experience with one or more programming languages such as java, scala or.net languages Experience with one or more of the following: git, mercurial, subversion, Accurev Experience with Jenkins or equivalence Knowledge of one software build management framework or equivalence: Maven, Gradle, sbt Understandings of infrastructure connectivity and security Expert with one or more diagramming tools. Knowledge of UML is an asset. A focused priority for repeating efficiency and productivity Practicality, user friendly and simplicity mindset Knowledge of Azure cloud infrastructure, or others, is an asset A self-starter mentality capable of tackling challenging tasks independently Ability to work in distributed international work environment Additional Information Join in on what others in TD Technology Solutions are doing: Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business. Learn voraciously, stretch your thinking, share your knowledge and educate others. Communicate and collaborate with both technical and nontechnical professionals. Cultivate winning relationships by building trust with business and technology partners. Share our commitment to productivity, effectiveness and operational efficiency. Embrace change and witness amazing things happen from the inside. Given the distributed nature of our team travel may be required. Internal

7 Education and Accreditation University degree, college diploma or relevant work experience Skills Category DevOps Hadoop Data Management Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential. TD is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs. Application Process Cover Letter and Resume to: recruitmentasia@tdsecurities.com *Pls indicate the role (JD title) in which you are interested in the header while submitting their application. **Applicants MUST have the rights to work Full Time in Singapore. Deadline for application: Feb 10, Internal