Software Services Projects. For the Public Administration and Enterprises

Transcription

1 Software Services Projects For the Public Administration and Enterprises

2 STRATEGY Maggioli Informatica has defined its strategy with the aim of becoming a benchmark for all entities that view professionalism, innovation and customer care as priorities and a potential source of future profit. Market research shows that the customer s needs are increasingly veering to higher quality standards: today, the customer wants more than a software package and is seeking for companies that will also provide solutions to its organizational problems. Hence the need to offer an all-round product (software engineering and application) by which the customer feels he can count on a highly professional structure that will support the business process in choosing the right global IT system, drawing from the most advanced technology available on the market. BUSINESS MODEL It is only by learning more about the problems our customers face that Maggioli Informatica has managed to evolve and offer the Public Administration and Enterprises a full range of innovative software, efficient services and qualified projects that bridge the gap between integrated IT systems and more advanced technological solutions. RESEARCH TRAINING OFFER INNOVATION CENTRAL PA REGIONS PROVINCES LOCAL AGENCIES LOCAL HEALTH UNIT (ASL) / HOSPITALS COMPANIES CLOUD SMART CITIES OPEN DATA BUSINESS INTELLIGENCE BUSINESS PROCESS REENGERING ENTERPRISE CONTENT MANAGEMENT FOR THE PUBLIC ADMINISTRATIO SYSTEM INTEGRATION OFFER SERVICES SOLUTIONS CONSULTING SOFTWARE LAB

3 SOLUTIONS WITH HIGH ADDED VALUE FOR THE PUBLIC ADMINISTRATION AND ENTERPRISES Maggioli Informatica is the software house of the Maggioli Group (whose brands includecedaf, Saga, Eldasoft and Asitech) that develops and distributes top-range services and projects for the computerization of the Public Administration and Enterprises. State of the art technological and organizational expertise presently allow Maggioli Informatica to offer its customers tools that rationalize costsby reorganizing internal processes and procedures, thereby contributing saving and system efficiency. CORPORATE MISSION The underlying goals of our corporate mission are to: Supply advanced IT systems applied to innovative organizational models Continue to strengthen the identity of software manufacturers and suppliers, hi-tech services and top-notch projects for the reference target Act as a partner of Local Agencies in IT and e-government projects, software upgrades and launch of CST (Territorial Service Centers) Develop partnerships with other market players and with the Academic world to maintain a high level of technological quality Sponsor partnerships with Agencies interested in developing projects with high technological content Take-over companies with highly skilled labor that would be too costly to develop in-house Become a benchmark for the PA and for businesses that view professional attitude, innovation and customer care as priorities and a potential source of future profit.

4 FOR THE PUBLIC ADMINISTRATION The Public Administration interested in pursuing development by shifting toward the digitalization of its structure finds in Maggioli Informatica a world of opportunity. Through the experience acquired in the management of IT systems of Local Agencies, Provinces, Regions, Local Health Units and Hospitals and the Central PA, Maggioli can now offer both software application platforms that are technologically advanced and highly specialized and qualified services and consulting that know how to provide timely and efficient answers to the growing demands of the reference target. MaggioliInformatica has therefore developed considerable experience in software design for Public Agencies with high standards of integration, opting for the right method and approach and ideal flexibility. The key to the success of the software solutions, services and projects developed by Maggioli Informatica are to be found essentially in its corporate investment plan in specialized labor that can provide high levels of professionalism, and in its ongoing commitment to Research & Development. Investments in recruitment and training of its staff and in R&D of methods, tools and technology suitable to generate value for its customers are the cornerstones of a strategy that has proven capable of supplying top-quality projects and software and services with high added value and innovation. MaggioliInformaticain recent years has also developed its own technological infrastructure that focuses on supporting business continuity and IT security. For more details, visit:

5 OFFER The Suite is the integrated suite developed with Java technology and web architecture to ensure efficient Public Administration. The structure of the suite makes it possible to satisfy all organizational requirements of the Local Agency. The suite is organized with functional modules for each office of the Local Agency (see diagram 1), which integrated by the workflow engines provide a uniform and balanced management of the internal wealth of information of the Local Administration. A single database, document repository, hypernavigation tools and a uniform and ergonomic suite on all levels offering the highest flexibility and performance. Integration with the Local Agency web-portal allows Sicr@web to digitalize access by citizens, businesses and independent professionals, offering them the best service at a competitive price. CITTADINI IMPRESE PROFESSIONISTI FRONT OFFICE JCity.gov PORTALE SERVIZI ONLINE WORKFLOW J-SERFIN (Servizi Finanziari) J-SMART (Controllo di gestione) J-TRIB (Servizi Tributari) e document management) J-PERS (Risorse Umane) J-PE (Pratiche Edilizie) ALICE (Strade-Lavori-Urbanistica- Dati Territoriali-Appalti) CONCILIA (Polizia Locale) TRADE (Attività Produttive) ICARO (Servizi socio- assistenziali e sanitari) SICR@WEB diagram 1

6 I Servizi Projects ON LINE Maggioli Informatica offers solutions for the provision of on-line services to citizens, companies and independent professionals. Natively integrated with back-office products and services, our solutions allow the Agency to interface with the front-office. The technology used makes it possible to offer quality, hi-tech and user-friendly services. IN OUTSOURCING Part of the activities of Maggioli Informatica include a particularly interesting series of top-range services that cater to a specific need of Agencies: that of streamlining bureaucratic procedures through outsourcing processes. Outsourcing to a private, qualified and expert partner some of its activities, without jeopardizing control of the outsourced procedures, means that the Local Agency can use its own resources in a more cost-efficient manner. Maggioli offers a series of turnkey services for this outsourcing requirement that can support the Agency in the important process. These are specifically designed for the outsourcing of a series of routine tasks that would otherwise burden on Municipal budgets, with a costly deployment of resources, effort and management. Thanks to the multiplicity and variety of projects developed in recent years for the Public Administration, MaggioliInformaticahas over time acquired extensive and structured knowledge of the characteristics of local public agencies, both in terms of their technological requirements and procedures-organization. MaggioliInformatica can offer Local Agencies, Provinces, Regions, Local Health Units and Hospitals, and the Central PA an articulate and broad range of solutions and services: Integrated software application platforms Web-portal design and development Design of cloud systems IT security projects Business continuity projects IT system design that ensures optimal: System integration with focus on: Organizational processes Outsourcing projects for IT systems Business & System Integration projects CONSULTING Starting from a detailed analysis of the customer s requirements, the consulting service is a handson and innovative approach, heavily focused on generating measurable benefits for the Agency. The Consulting service intervenes with workflows that ensure faster administrative procedures and contribute savings on management costs. The service envisions multi-tasking, third-generation information points for citizens, companies and independent professionals, helps the Agency structure the Spending Review office and supports it in drawing up a Performance Plan.

7 FOR ENTERPRISES The modern economy pressures companies to cut down on management costs while at the same time boosting efficiency. It therefore is necessary for management to create the conditions to interact efficiently with customers, suppliers and partners, in a logic of shared profit and streamlining of the entire value chain. Today companies need to count on a reliable and efficient IT partner that can support their business plan. The solutions offered by Maggioli Informatica to companies through its Cedaf and Saga brands can boast decades of experience in tackling the challenge posed by corporate needs, from start-up and installation of the IT system to an upgrade of the supplied solution, through the aid of qualified staff. The solutions offered by Maggioli Informatica to Companies can handle the requirements of most industries and ongoing partnerships with top companies allow it to provide integrated solutions with a high added value. SERVICED AREAS MANAGEMENT Thanks to our partnership with Zucchetti, we offer the solution that best suits the customer s requirements: AdHoc Revolution, AdHoc Enterprise, Web Infinity Platforms. HARDWARE AND SYSTEMS Supply, installation and assistance on hardware and technologies for infrastructures, whatever their level of complexity WEB Development of projects and interventions with streamlined technology for the use of websites that allow the customer to increase visibility. DATABASING Management of every type of digital document. The solutions are accessible on the internet/intranet and developed along the lines of the Virtual Workspace and Paperless Office model. CORPORATE CONSULTING Management Control problem solving. Financial and Strategic Planning and analysis of Performance indicators. For more information, visit: or

8 TECHNOLOGY The suite runs on Java technology and web architecture and is developed with open source engines. Development of in Java environment has allowed us to create complete and highly interactive interfaces. The user can interact with the function instantly because the activity does not trigger data swaps with remote servers in order to manage the process. The system provides outstanding performance because the Java code at customer-end can modify in real time functional interaction as concerns operations performed by the user. The Java interface also makes the application independent of the browsers and free of the well-known problems posed by compatibility with their different versions. The back-office system of can be managed from any location (PC) via web (similar to the one used by most standard browsers). therefore provides flexible configurability, depending on the specific requirements of the Public Administration. Traditional LAN networks Intranet/extranet networks Internet/extranet networks The key advantages offered by this technology are: hardware and OS abstraction, transaction management, authentication, security, scalability, load balancing, transaction messaging.

9 CUSTOMER SERVICE Customer Service of MaggioliInformatica relies on a team of individuals who have specialized and trained in the company, studying evolution in standards in every area of reference of the Local Public Administration. Through this system, the Customer is: guided to the efficient and continuous use of the installed software the center of all our attention in order to ensure all inquiries are satisfied offered a series of privileges that are part of the package:» customized access to the website assistenza.maggioli.it with own username and password» unlimited calls» direct on-line access to software and standard upgrades» direct communication channel with service operators. THE SERVICE IS AVAILABLE: On-site allowing to have specialized technicians directly sent to the offices of the Local Agency. Hot-line allowing the user to contact a team of highly qualified operators by phone with unlimited calls to receive 1st and 2nd level assistance. Users can now also contact CS switchboard via Skype, simply by adding assistenza.informatica.maggioli to their list of contacts. The call is toll free. On-line by connecting through our Remote CS, which allows a technician to access the customer s PC in remote. With a browser and an internet connection, technical staff will identify the reported problem and solve it in remote. TECHNICAL SERVICE The widespread presence of a highly qualified technical assistance and consulting network on the territory allows the Local Agencies that rely on this service to receive first intervention. WHY CHOOSE MAGGIOLI INFORMATICA BECAUSE of its offer of a full range of software solutions, services and projects to satisfy all PA requirements it guarantees customers highly qualified technical assistance it operates through a commercial network in the PA sector with unique territorial coverage it already services 5000 Local Agencies that use its software products it develops complex IT systems and linked management it develops e-government projects and software upgrade it invests in Research & Development centers that work around the clock to design and manufacture software solutions that employ the most recent and efficient technologies it ensures continuity in time of investments on products and software solutions it is part of a Group with more than 100 years of experience working alongside Local Public Administrations and its related professions.

10 via Bornaccino, Santarcangelo di Romagna (RN) Tel Fax informatica@maggioli.it - Luglio 2013