The reality of the internet of everything

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3 The reality of the internet of everything 1 billion Facebook users Data doubles every 18 months 5 billion in emerging middle class 4 billion 15 billion YouTube views per day Web-enabled devices

4 Add value to your big data Enabling intelligent business operations Collect massive amounts of raw data Analyse big data and gain insights 3 3 Infuse actionable insights back into your processes in real-time Any CRM Any ERP Logistics Any app device machine

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6 How Middleware needs to evolve User engagement Human & system processes Integrated mom ESB AS dev BPMN everywhere Collapse layers Integrated analytics Great UxP Integrated modeling rules & processes Maturity of middleware capabilities Move onto in-memory platform Intelligent business operations Collective insight What should I do? (next best action) What will happen? What happens? What happened?

7 How to get value from big data insights The value that an insight can bring to a transaction decays with time Intelligence Value Triggered Event Value Diminishes Data Latency Analysis Latency Data Integrated & Ready for Analysis Information Delivered Increased Value A2I Decision Latency Action Taken Action Time Action Time Reduced Time To Action Time Source: Dr. Richard Hackathorn. Bolder Technologies Inc.

8 Today - unleashing the power of intelligent business operations Model Implement Execute Action Intelligent business operations Powered by SAP HANA Power designer Process orchestration Event stream processor Operational process intelligence

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10 Examples of intelligent business operations

11 Intelligent business operations in retail Example: Order fulfillment Know the status of all orders in real-time (across CRM, ERP, SCM, logistics partner, B2B, etc.) Get alerted when the system detects or predicts potential issues with orders Improve on-time delivery

12 Intelligent business operations in logistics Example: Order fulfillment Real-time tracking of 60 flights, 300,000+ of shipments (1500 tons in 8 hr), 97% SLA Identify issues with shipments, bottlenecks, reduce costs (1 delayed flight = 1m) Dynamically allocate workforce to solve issues

13 Intelligent business operations in telco Example: Order fulfillment New customer wants access to chosen services as quickly as possible (e.g. TV, internet, mobile) Several departments have to collaborate (e.g. sales, customer relations, installation) Avoid customer escalations by indentifying problems in real-time. Increase ARPU

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15 IBO in action Check out the SAP demonstration videos Logistics wpzkg0

16 IBO in action Check out the SAP demonstration videos Manufacturing 66jWz0

17 IBO in action Check out the SAP demonstration videos Telecom AN0Wos

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19 Manufacturing video here

20 Telecom video here

21 SAP s journey to intelligent business operations Powered by SAP HANA SAP acquires Business Rules Management (BRM) leader YASU Technologies & releases SAP BPM & BRM SAP introduces process orchestration combining BPM, BRM, PI + B2B customers invested in process orchestration, BPM, PI or BRM SAP acquires Enterprise Architect leader PowerDesigner via Sybase SAP releases Operational Process Intelligence powered by SAP HANA SAP releases Intelligent Business Operations powered by SAP HANA

22 Intelligent business operations powered by SAP HANA Architectural view

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24 Key take-aways Intelligent business operations powered by SAP HANA Exploit the power of big data by infusing big processes Gain full visibility into your heterogeneous E2E processes in real-time Work smarter, improve responsiveness, understand and predict critical situations Value: We all get excited by big data. But big data without the context of the surrounding processes is meaningless.

25 Want more information? Intelligent business operations powered by SAP HANA Please look at our IBO whitepaper and visit us online at hestration Attend one of our Middleware Technical Academies or our Middleware Innovation Days at /ne/newsletter/g_nl_subscriptio n_sap_middleware_news/index. epx Subscribe on our twitter handle at saptechnology

26 Thank you Contact information Darren Crowder VP & General Manager

27 Intelligent business operations in retail Example: Order fulfillment

28 Intelligent business operations in logistics Example: Order fulfillment

29 Intelligent business operations in logistics Example: Order fulfillment