digitaleexcellence.nrw creating future by digital transformation

Transcription

1 digitaleexcellence.nrw creating future by digital transformation

2 TODAY S AGENDA 1. digital excellence project outline 2. management interview SME s 3. model for digital excellence 4. core process analysis 5. EFQM radar and action plan 6. identification of digital competences the digital excellence team DIGITAL Fast Track,

3 1 DIGITAL EXCELLENCE NRW PROJECT OUTLINE 6 SME s involved in the first year (phase I) 10 SME s involved in the second year (phase II) branches: painter crafts, metal and electrical industry and industry associations model project funded by the ministry of labour, integration and social affairs of North-Rhine Westphalia, 2/2017 2/2019 goal: find a guideline to create the digital transformation process in the triad of technique, human and organisation in SME s Project team: DIGITAL Fast Track,

4 1 2 MANAGEMENT INTERVIEW SME S global impressions: term Digitalization is not clear defined and creates confusion Digitalization is complex and extensive Digitalization makes work conditions harder because we use the technique not enough some of them think: we are handcraft4.0, because we send an offer via mail identified problems: simple tasks are time-waster (paperwork) few/no clear structures/not clearly defined processes within the company! sensitization of employees on the topic of Digitalization is needed! DIGITAL Fast Track,

5 1 2 3 MODEL FOR DIGITAL EXCELLENCE development of the EFQM model: currently no model available the project team developed an EFQM model by a self-assessment strategy, leadership, employees, products & services are enabler criteria processes are the No.1 enabler criteria specific action plan is needed approach: digitalization of SME s means first the knowledge of my core processes in my business DIGITAL Fast Track,

6 CORE PROCESS ANALYSIS method: concentration on value added processes/workflow for existing business and new (digital) business critical review on the existing and new workflow development of new processes and workflow self-assessment of management and coworkers goal: management & co-workers get an idea about workflow and the potential of digitalization DIGITAL Fast Track,

7 CORE PROCESS ANALYSIS CASE STUDY DIGITAL Fast Track,

8 YOUR DIGITAL QUICK-CHECK

9 FROM EFQM ANALYSIS TO ACTION PLAN DIGITAL Fast Track,

10 FROM EFQM ANALYSIS TO ACTION PLAN 3c: Management participates together with coworkers to implement digital strategy one action for a paint craft SME s: workshop with employees to assess risks and fears to implement a digital operation tracking, result: agreement on implementation of digital operation in 2019 DIGITAL Fast Track,

11 Department oriented: job description makom launch Process oriented: process and roles description Personnel allocation Competence profile IDENTIFICATION OF DIGITAL COMPETENCES KPI definition (soll, %) Self-evaluation Evaluation External evaluation Competences assessment (4 levels) Testing measures (being developed) method: web based model makom process oriented establishing a competence profile (management) co-workers self-assessment derivation of training needs Competence analytics Example given: yes analytics < profile Training needs Training yes Wish for further training (3 levels) New evaluation SME s of metal and electrical industry new business model connected services process of offer/order-handling is defined Workshop target competencies shows the urgent requirement of electrotechnical know-how and customer communication skills next step: employees self-assessment training, coaching, evaluation Resource pool exit DIGITAL Fast Track,

12 DIGITAL EXCELLENCE TEAM Andreas Franke Prof. Dr. Gerd Grube Leif Grube Yuri Struszyzynski Project leader Project leader Project team member Project team member Management consultant with many years experience in SME s. Developer of the makom tool for competences assessment, projects for consulting in digitalization of SME s. Many years of leadership experience in the industry. Entrepreneur, innovation driver & developer. Start-up and digitalization consultant in SMEs. Many years of leadership experience in the industry. Entrepreneur, innovation driver & developer. Start-up and digitalization consultant in SME s. IT consultant and responsible for consulting on software development, software architecture, database systems and internet technologies. DIGITAL Fast Track,

13 THANK YOU FOR YOUR ATTENTION! digitaleexcellence.nrw creating future by digital transformation