This document is to be applied from January 2003; prior to this date refer to the set of documents covered by and procedures

Transcription

1 Phasor Design Quality Manual September 20 th 2017 page 1 of 6 Quality Manual Document history Issue (June 5 th 2017) to meet the requirements of ISO9001:2015. Issue (February 2 nd 2009) to meet the requirements of ISO9001:2008. Second issue: January 18 th 2003 First issue: January 2 nd 2003 This document is created to meet the requirements of EN ISO9001:2000. It is based on the earlier document which meet the requirements of EN ISO9001:1994: Phasor Design Quality Manual Policy, Scope and Contents: No. 0 - Issue: 7 - Date: page 1 of 1 - ref This document is to be applied from January 2003; prior to this date refer to the set of documents covered by and procedures Policy Statement: Scope: Application: Objectives: Phasor Design is committed to the best quality possible and operates ISO 9001 to achieve this. It will seek continual improvements in all the ways Phasor Design meet customer requirements. The scope is Software and Hardware Design Services with any exclusions as required by with the client. The Quality Manual describes the quality system operated by Phasor Design. However in the event of differing requirements the contract with the client takes precedence. The fundamental objective is to contribute to customer success, by meeting and exceeding that customer s expectations. It is intended that the Phasor Design quality system will provide a framework for this objective to be achieved, while respecting the individual characteristics of clients. Detailed business objectives, that benefit the client, are to be developed by the management review process. Context and interested parties: The importance of understanding the changing environment in which Phasor Design works is recognised by the quality system. Area for signatures, stamps etc.:

2 Phasor Design Quality Manual September 20 th 2017 page 2 of 6 Contents: 1. Commentary on business process diagram 2. Business process diagram 3. Relationship with work processes, forms and indexes. 4. Relationship with ISO9001: Record Matrix 1 Commentary on the business process diagram A. This diagram was first created in September 1995 as a basis of the quality system to meet the requirements of ISO9001:1994. B. The diagram reflects the basic operation of Phasor Design, which is to perform services to meet specific client requirements. This activity is organised on a project basis. Occasionally other tasks appear which do not have a specific client; however these tasks are addressed within the same project based system. C. Projects vary greatly in scope and size; the project system is deliberately made as general as possible to accommodate this range of client requirements. D. Projects are design and development oriented; production is not undertaken apart from prototype or experimental manufacture. E. The software lifecycle model is regarded as the basis for development of both software and hardware. However, note that clients typically require only a part of the lifecycle activities to be undertaken. F. The interconnection arrows should only be regarded as typical; in practice more complex inter-relationships exist.

3 Phasor Design Quality Manual September 20 th 2017 page 3 of 6 2 Phasor Design Business process diagram Note that this is based on Phasor Design: Business System Flow Chart dated 26 th September Client Define Requirement Propose Solution Contract review and project planning Research & feasibility check Design Implement ation Marketing, sales and client feedback by survey Document control & configurati on managem ent Purchasin g and subcontract Managem ent reviews & internal audits Verify or validation Resources training etc. (CPD) Achieve milestone & invoice Organisati onal Context and improveme nt

4 Phasor Design Quality Manual September 20 th 2017 page 4 of 6 3. Relationship with work processes, forms and indexes. The elements of the business process as shown in the diagram are as follows: Element Work process Forms Client Define requirement No specific work process This section is intended to represent customers in ISO9001 Quotation 3273x Propose solution Quotation 3273x Contract review and project planning Research and feasibility check Design Contract review & project planning 3274x Create task list Contract review check list Project plan check list Task list template Implementation Verification and validation Achieve milestone and invoice Marketing, sales and client feedback by survey Document control & configuration management Purchasing and subcontract Management reviews and internal audits Resources training etc. Organisational Context and improvements Invoicing 3277x Marketing, sales & client feedback 3272x Document data and product control 3276x Purchasing and subcontract 3278x Management reviews and internal audits 3299x Training & Competence 3280x Organisational Context and improvements 3281x Review template Work record Supplier evaluation form Management review check list (Annual & quarterly) Audit report form Training record Complaints record form Indexes Disks Invoices Projects Complaints log Number to identify the disk Number to identify invoices Number to identify the project Number to identify the complaint

5 Phasor Design Quality Manual September 20 th 2017 page 5 of 6 4. Relationship with ISO9001:2015 EN ISO9001:2015 reference Quality system features 4.1 Understanding the organization and its context This document. Organisational Context and improvements 3281x 4.2 Understanding needs and expectations of interested This document. Organisational Context and improvements 3281x parties 4.3 Determining scope This document. Contract Review & Project Plan 3274x 4.4 QMS This document. All processes 5.1 Management responsibility This document 5.2 Quality Policy This document 5.3 Responsibilities Principal Engineer 6.1 Planning for risk and opportunity Established at contract review and included in the project Work process 3274x contract review and project plan 6.2 Quality objectives Management review and internal quality audit 3299x 6.3 Planning for change Management review and internal quality audit 3299x 7.1 Resources Work process 2381x Training & competence Work process 3274x contract review and project plan Calibration requirements established at contract review Work process 3274x contract review and project plan Purchasing and Sub-contract 3278x 7.2 Competence Work process 2381x Training & competence 7.3 Awareness Purchasing and Sub-contract 3278x 7.4 Communication 7.5 Documentation Document, data and Product Control 3276x 8.1 Organisational Planning Work process 3274x contract review and project plan 8.2 Requirements Work process 3274x contract review and project plan 8.3 Design and Development Management review and internal quality audit 3299x 8.4 External services Purchasing and Sub-contract 3278x 8.5 Provision of services Work process 3274x contract review and project plan 8.6 Release Work process 3274x contract review and project plan 8.7 Control of non-conforming Improvement suggestions 3280x 9.1 Monitoring Marketing, sales and client feedback 3272x 9.2 Internal Audit Management review and internal quality audit 3299x 9.3 Management Review Management review and internal quality audit 3299x 10.1 Improvement - General Management review and internal quality audit 3299x 10.2 Nonconformity Improvement suggestions 3280x 10.3 Continual improvement Management review and internal quality audit 3299x

6 Phasor Design Quality Manual September 20 th 2017 page 6 of 6 5. Record Matrix Record Containing: Retention time Master file Indexes Quality Manual Work Processes Calibration records Five years Project 32 Quality System Project 272 Training record Audit reports Annual Management Review records Quarterly Management Review records Client Survey records Calibration records Training records for SWD All other projects As defined by the Work Processes