SaaS løsninger reintroduserer siloene, hvordan utvide og utvikle løsningene på tvers av og i samspill med, SaaS løsningene?

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1 SaaS løsninger reintroduserer siloene, hvordan utvide og utvikle løsningene på tvers av og i samspill med, SaaS løsningene? Inge Os Sales Consulting Director Oracle November 3, 2016

2 Avoid new silos, how you can innovate and customize your turn key SaaS solutions. Inge Os Sales Consulting Manager

3 Market Trend Enterprise SaaS Applications 19.7% CAGR SaaS sales will almost double by 2019 CRM across and within department sales critical to new growth HCM and Financials will continue to power the SaaS market Current adoption for SCM remains nascent With scale comes complexity in adoption *Gartner Nov 2015: Market Trends: Future Look at SaaS in the Application Markets

4 The Silos are reinvented How did we get there

5 Who are the players Diana Sales Manager Grow revenue through new digital channels Alice Service Manager Provide superb customer service Charlie HCM Director Attract and develop the best people

6 Who are the players Diana Sales Manager Grow revenue through new digital channels Alice Service Manager Provide superb customer service Bob, CIO Enterprise IT Manager Architect Secure, control, monitor integration infrastructure Carlie HCM Director Attract and develop the best people

7 Develop new services, focus on Self Service Invested in Customer Service Business Cloud App Driving History No direct customer interaction Service Alerts

8 Headaches for Sally, the service manager 1 How long does it take to integrate these services? 2 How do your developers discover what we have (they call it APIs)? 3 Come on, 10 weeks to craft out a KPI?

9 New innovative sales management, customer first Marketing Offer Invested Oracle CX, Oracle Sales Cloud and Oracle Marketing Cloud No direct customer interaction Siloed approach

10 Sales & Marketing issues 1 How long does it take to publish a document? 2 Driving new sales prospects out of service history? 3 Mobile workflow integration for rapid mortgage processing

11 Attract young aspiring workforce, but how 1 Which Channels are the best to recruit new heads? 2 Next generation understands new digital channels? 3 How long does it take for IT to develop and launch a new HCM business solution?

12 Ho do I become a star again, is IT s role decreasing? 1 Am I going to be the pool boy of our IT? 2 Why is It not involved before the decisions is made? 3 Push notifications? 4 Rapid development, continuous deployment?

13 Unified Cloud Platform to Enrich Cloud Business Apps SaaS Tailor User Experience PaaS Enrich and Differentiate DATA MANAGEMENT APPLICATION DEVELOPMENT Analytics Workflows User Experience Data Fields BUSINESS ANALYTICS ANALYZE Industry Standard Platform EXTEND MOBILE CONTENT & PROCESS SECURE 25 CONNECT Branding Workflow Configuration Extensibility Framework FlexFields Import/Export Templates Pervasive Reporting IDENTITY INTEGRATION

14 Extend Create Unique Experiences for SaaS ANALYZE SECURE Industry Standard Platform EXTEND CONNECT 14

15 Design Rich & Engaging Web and Mobile Experiences ANALYZE SECURE Industry Standard Platform EXTEND CONNECT Custom business logic Requiring significant amount of custom logic suited outside of SaaS, delivered with an experience consistent with the SaaS application Pixel perfect web UI & custom mobile Requiring a completely different user experience from that delivered by SaaS apps, for web and/or mobile Large amount of external data/content/process Incorporating data, content and/or process best stored, archived, managed externally into SaaS applications

16 Build Cloud Business App Extensions Simply Application Container, Java & Developer Cloud Services ANALYZE SECURE Industry Standard Platform EXTEND CONNECT Easily embed in Oracle SaaS pages Tech stack alignment with Oracle SaaS Common network and security zone for ID propagation and SSO Pre-configured continuous integration platform for Oracle SaaS Pre-built extensions (e.g. tiered billing) from marketplace Support non-saas applications via standards-based platform

17 Easily Compose New Applications by SaaS Users Application Builder Cloud Service ANALYZE SECURE Industry Standard Platform EXTEND CONNECT No Code - Drag & drop in WYSIWYG designer Match the look and feel of your brand Responsive UI for variety of screen sizes Direct connection to Sales & Service Cloud Embeddable pages in Oracle SaaS application SSO with SaaS Consume REST services from non-oracle service Extensible via JavaScript and HTML

18 How does this help our friends Rapid extend service to mobile to improve BIOS Control customer service Create new mobile service offerings Add new cool mobile features for new candidates Add BIOS Control specific emp. features Rapid development service provided to LOB Cloud governance Hybrid integration offering Extend with Vision mobile offerings to BIOS Control customers Digitalize and extend customer reach Rapid publishing of sales content

19 Connect Business, Processes and Things ANALYZE SECURE Industry Standard Platform EXTEND CONNECT

20 Seamlessly Connect All Parts of Business Integration, SOA and Process Cloud Services Fast Point & Click integration with SaaS Oracle SaaS adapters built and maintained by the app product teams; upgrade-proof with new versions of SaaS apps Many non-oracle application adapters Future-proof pre-built integration templates Recommended integrations between SaaS apps Process automation and human workflow support Extend the reach of your SaaS applications via API platform API ORACLE CLOUD Oracle SaaS Applications Oracle Applications, SAP, customer, legacy API Oracle Integration Cloud Platform Oracle Process Cloud ON-PREMISES 3 rd Party Workday ANALYZE SECURE API API API API Industry Standard Platform Salesforce EXTEND CONNECT

21 Cloud Application Adapters ANALYZE SECURE Industry Standard Platform EXTEND CONNECT Plug-and-play with Oracle SaaS Simplified integration with applications Automatic discovery of application assets Support for standard and custom objects Support for on-prem Build your own or buy at the Marketplace

22 How does this help our friends Connect Cloud Business Apps (CX, Service, Docs) Workflow across Cloud Services End to end customer experience Build new onboarding workflow for BIOS Control LOB cost allocation Flexible but still systematic development process Lean, Agile, Continuous Deployment Connect Sales Management and marketing to Social and Service apps Build Workflows for systematic sales approach

23 Secure Corporate Access Control for SaaS ANALYZE EXTEND Industry Standard Platform SECURE CONNECT

24 Identity Cloud Service (IDCS) ANALYZE SECURE Industry Standard Platform EXTEND CONNECT Open & Standards-based Secure Defense-in-Depth Hybrid Identity OAuth SCIM SAML OpenID Easily integrate with SaaS applications via an open & standards-based identity platform Reduce exposure from identity risks via behavioral authentication for access control Extend identity management and access governance for SaaS applications

25 Securing Oracle and 3 rd Party SaaS Access ANALYZE SECURE Industry Standard Platform EXTEND CONNECT Federate SaaS with On-Premises Identities for SSO Support for AD or OIM Simplify user access with single set of credentials for all apps Federate Access Management to centralized Identity Provider Secure SaaS Beyond Password-Only Auth Secure SaaS using strong auth, including Multi-Factor Auth Allow or deny SaaS access based on rich contextual policy Manage Security Governance for SaaS using OIG Run Certification Compliance for SaaS/PaaS applications Define Audit policies for enforcing Segregation of Duties Run hybrid access reports for cloud and on-premises apps together Security Cloud Services BOX Office 365 Salesforce Google Apps ServiceNow Oracle SaaS Cloud Amazon Web Services LDAP

26 Oracle API Platform Cloud Service Fully integrated platform for comprehensive API Management API SaaS Apps API Oracle Applications, SAP, custom, legacy ON-PREMISES API API Platform Cloud Service API API API PARTNERS Enable new API consumers Build and customize APIs Monitor and control API usage by the consumer Secure Ensure that only the right consumers have access to the right resources Defend against potential attacks Deploy API gateways anywhere Analyze Understand how your APIs are discovered and used, and by whom Stay aware of important events in your API ecosystem

27 How does this help our friends Simple, but secure, self service customer experience get the true face of your customer Onboard new customers on new channels fast Employee governance Cloud governance API governance Join the Silos, one Enterprise EEA-GDPR Find all faces/identities of your customer One person many identities Low security for marketing stepup for commitment

28 ANALYZE EXTEND Analyze Industry Standard Platform SECURE CONNECT Instant Insights across Business Cloud Apps

29 Business Analytics with SaaS ANALYZE SECURE Industry Standard Platform EXTEND CONNECT SaaS DATA Out-of-the-box, synchronized, Data Ingestion from any SaaS with the ability to blend data from multiple sources into a single model INSIGHTS Intuitive visualizations combined with Smart Data Discovery that greatly improves productivity by guiding users to valuable insights in the shortest time SHARING Communicate insights powerfully using interactive story telling or distribute the insights via pixel perfect visualizations on any device

30 Data Visualization Across all Sources ANALYZE SECURE Industry Standard Platform EXTEND CONNECT Intuitive and stunningly beautiful Data Visualization and Analysis Built in Data Ingestion directly from Oracle SaaS applications Blend data from multiple sources into a insights Share and collaborate on every device Support for on-premise data sources and non-oracle applications

31 Mobile Enabled Proactive Analytics Native mobile applications for interactive data exploration and visualization experience ANALYZE SECURE Industry Standard Platform EXTEND CONNECT Infuse insights into a user s daily activities based on usage patterns Learn what users are interested in, when and where they are interested in it and who they collaborate with Anticipate the user needs and deliver appropriate information to help them make better informed decisions when they need it Voice based search provides instant gratification

32 How does this help our friends Insight in customer experience Analytics of customer service quality and effectiveness Interaction with other (social) data sources Big data/iot Integration How attractive are BIOS Control? Cloud SLA Followup Security analytics Sales process analytics customer behavior Social integration Big data/iot Integration

33 Unified Cloud Platform to Enrich Cloud Business Apps SaaS Tailor User Experience PaaS Enrich and Differentiate DATA MANAGEMENT APPLICATION DEVELOPMENT Analytics Workflows User Experience Data Fields BUSINESS ANALYTICS ANALYZE Industry Standard Platform EXTEND MOBILE CONTENT & PROCESS SECURE 25 CONNECT Branding Workflow Configuration Extensibility Framework FlexFields Import/Export Templates Pervasive Reporting IDENTITY INTEGRATION

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35 Innovation to grow. Insight to control.