Are You Sure You Have the Right RDC Solution

Transcription

1 Are You Sure You Have the Right RDC Solution Denis Bergeron, SVP NCR Corporation Bill Phillips, President, Enterprise Payment Solutions ProfitStars/Jack Henry Mike Murphy, SVP RDM Corporation September 29, 2011 Matt Bowen, SVP FIS

2 Panel Discussion Format Each panelist will present 2 to 3 slides addressing the issue The issue: Are you sure you have the right RDC Solution? How does technology add value for you and for your customer. Copyright 2010, RemoteDepositCapture.com 2

3 Issues to be considered FI Risk Mitigation Security Accountability Reliability Multi-channel Multi Segment Ease of Use and to set up for new users and delete old users o training Scanners and other capture devices Document management Customer Availability and Good funds Ease of Use Security Integration Reporting Reconciliation Cost Copyright 2010, RemoteDepositCapture.com 3

4 What is important to the FI & customer? RDC must flow seamlessly and safely RDC must work with minimal effort RDC must evolve with changing business Security User experience Multichannel Risk mitigation Scanner, devices Multi segment relevant Reliability Reporting, archiving Integration Reconcilement Copyright 2010, RemoteDepositCapture.com 4

5 How does technology support and add value? The table stakes RDC must work well, securely - Integration with appropriate FI systems - Parameter driven business rules limits individual and group, ineligible items - Capture flexibility check scanners, mobile (phone and tablet), flatbed - Risk management cross channel duplicate detect, reporting - Able to scale effectively and efficiently - User experience clean, simple Where value is really added - Cross channel offer the service when and where desired - Segment focused right level of product for the target customer Copyright 2010, RemoteDepositCapture.com 5

6 Technology enabled value segment focused Consumer RDC motivator - convenience Risk Management -Blanket deposit limits (Shared) -Risk scoring (Credit, age of account..) -Manage risk through controls User experience -Infrequent usage -Intuitive, simple -Minimal flexibility / choice -Part of bank experience Feature Function -Multiple capture sources -Tools to make deposit easier Small customer RDC motivator cash flow & revenue Risk Management -KYC -Velocity reporting -Debit thresholds User experience -1 person semi-frequent usage -Single layer of control -Intuitive small amount of choice -Speed of deposit Feature Function -Multiple capture sources -Some canned reporting -Integrated to simple A/R system Corporate RDC motivator cost Risk Management -Segregation of duties -Cross channel duplicate detect -Detailed reporting User experience -Frequent usage -Segregation of duties -Speed of deposit tailor to deposit size Feature Function -Multiple capture sources -Detailed & flexible reporting -Multiple users & locations -User entitlement & mgmt -Complex integration offers Copyright 2010, RemoteDepositCapture.com 6

7 What is Important to the FI and the Customer? Security Compliance Products that support all payment types Multiple workflows Transition customers to costefficient service channels FI Improved reporting Reduced risk Ease of customer set up Stickier customers Competitive advantage Trust Intuitive systems Products and options that meet all their needs RDC their way 24/7/365 reliability Convenience Quick funds availability Customer Integration with accounting and A/R packages High quality support: Ondemand training, FAQ, help resources Trusted advisor Copyright 2010, RemoteDepositCapture.com 7

8 How Does Technology Support And Add Value? Technology - Drives value - Drives innovation - Speeds adoption - Allows one solution to deliver many options - Drives cost-effective ownership - Reduces cost - Reduces risk Price? Really? You want to take that kind of risk? Copyright 2010, RemoteDepositCapture.com 8

9 Value Added Technology Mobile RDC is on fire RDC overall has proven its worth FI Customers Allows customers to have it their way Provides security while reducing cost Allows customers more time to spend on their business Copyright 2010, RemoteDepositCapture.com 9

10 What is important to the FI & customer? FINANCIAL INSTITUTIONS Ease of Use Administration & End User Information Management & Reporting Risk Management & Fraud Protection Solutions Designed Specifically for Key Segments Integration Secure Access & Roles Based Privileges Reduce Costs & Increase Efficiency Best of Breed Solutions Reliability & Dependability CUSTOMERS Entreprise Convenient & easy to use Funds availability Extensive integration Increase efficiency Small Business Convenient & easy to use Funds availability Some integration Increase efficiency Consumer Convenient & Easy to use Funds availability Safe & Secure Copyright 2010, RemoteDepositCapture.com 10

11 How Does Technology Add Value? Ubiquitous Internet & Wireless Enables RDC Anywhere Reduces Costs & Increases Efficiency Reduces Risk Speeds up Payments & Reconciliation Copyright 2010, RemoteDepositCapture.com 11

12 Managing the Transition to Self Service Self Service - Defined: Account access via secure, client-driven, locationindependent, technology-based solutions for product research, product procurement, information reporting, transaction processing, customer service, etc. Current and Traditional Deposit Channels Emerging/Future Self-Service Deposit Channels Branch Bank-by-Mail Lockbox Courier/Cash vault Characteristics: Centralized/on premise Limited availability Multi-step/batch Labor intensive Higher cost ATM Image Capture Commercial/Business RDC Accounts Receivable Image Deposit File Consumer/Mobile RDC Characteristics: De-centralized/off premise 24/7 availability Automated/real-time Lower cost Copyright 2010, RemoteDepositCapture.com 12

13 The Right Solution Evolving Decision Criteria Company Strategy, track record, financial health, relationship, references Total Cost of Ownership Cap ex, price, internal cost vs. external costs Strategy/Target market considerations business vs. consumer; simple vs. complex; specific verticals; offensive vs. defensive approach Integrated vs. standalone solutions; integrated requirements are emerging Enterprise vs. departmental solution provider; how many do we need? Delivery method in-house vs. ASP or service bureau Regulatory compliance leading, staying current or falling behind? Risk management enterprise, departmental tools and controls; cross channel controls Enhancement roadmap market commitment, investment commitment; speed to market/adaptability to change Best-of-breed vs. best-of-suite provider pros/cons of either partner type Copyright 2010, RemoteDepositCapture.com 13

14 Emerging Requirements Enterprise-wide vs. department-wide capability Enterprise-wide risk management client, account, duplicate detection, enterprise monitoring, etc. Tighter integration core, delivery channels User interface control who owns /manages the user interface? File receipt, risk grading, processing and clearing only Same-day (real-time?) fraud detection tools Workflow patent considerations Copyright 2010, RemoteDepositCapture.com 14

15 Question: Consumer & Mobile Capture Consumer capture and Mobile RDC are being adopted by Credit Unions and the large financial institutions. Where do you see it now and what feature/technology or process challenges does it present? Why have community banks held back? Copyright 2010, RemoteDepositCapture.com 15

16 Question: System Security Within RDC solutions what do you think needs to be added, if anything, to meet the requirements for secure access, system security, layered security, privacy and document retention and destruction at a customer or branch location? Copyright 2010, RemoteDepositCapture.com 16

17 Question: Payments Type Convergence Are you seeing the need to support different payment types (Credit Card, electronic check, P2P) and, if so, what do you believe is the current state and what do you see over the next several years? Copyright 2010, RemoteDepositCapture.com 17

18 Question: Underbanked What opportunity do you see to use RDC to meet the needs of the underbanked and unbanked markets? Copyright 2010, RemoteDepositCapture.com 18