Peak Performance. Always.

Transcription

1 Peak Performance. Always. Leveraging an IT as a Service platform infused with cognitive and automation to transform what you can achieve with your Hybrid Cloud infrastructure IBM Global Technology Services

2 Massive technology advances and digital disruption are driving an unparalleled opportunity to change traditional IT operating models towards As A Service models Blockchain is dramatically improving both the speed and and security of banking Insight into the genome delivers healthcare that s personalized to your DNA 2 Virtual reality and augmented reality will revolutionize how people shop 3-D printing and the Internet of Things are radically transforming both how goods are made and how they get to customers

3 If your business can take full advantage of the diverse technologies available today including cognitive you can unlock new levels of business performance and value across many dimensions Improve your business s agility by shifting your culture to think about IT as composing services Innovate faster by arming developers and business leaders with a portfolio of services they can self-manage Create single-bill simplicity with self-service consumption and pay-per-use models Unlock new levels of value with a software-defined environment across compute, storage and network Ensure customers experience alwayson availability with an infrastructure that can run itself, flawlessly

4 As technology becomes more central to business performance, the strong partnership between technology leaders and business leaders is more essential than ever Two key dimensions for evolving the tech leader role: Accelerating digital innovation with as-a-service building blocks for designing better business solutions, faster Ensuring flawless IT performance with cognitive capabilities that enable your infrastructure to think and run itself

5 Imagine if you, the tech leader, could spend more of your time sponsoring innovation forging stronger partnerships with business leaders rather than running data centers. From a focus on running data centers To a focus on enabling digital innovation and ensuring IT service quality Time/resources spent sponsoring innovation Time/resources spent managing cost Time/resources spent running Enterprise IT

6 With today s sprawling diversity of platforms, a Hybrid Cloud infrastructure is the new norm. With an expertly managed Hybrid Cloud, every workload runs in its optimal place, at optimal cost. An expertly managed Hybrid Cloud enables your business to be more: + Performance driven and platform agnostic. + Flexible, yet secure, resilient and compliant. + Value-focused and cost-effective. IT Budget Spend By Area (next 24 Months) 1 50% Traditional IT 27% Public Cloud 23% Private Cloud Source: 1. IDC CloudView, January, 2016

7 By integrating services for business objectives rather than integrating systems for IT objectives you can deliver better customer experiences and more business value from your Hybrid infrastructure. From: Systems Integration to achieve IT Outcomes To: Services Integration to enable Buisness Outcomes

8 IBM s IT as a Service model with brokerage makes it easy to integrate services from both IBM and 3 rd party providers giving you more flexibility to innovate to meet changing customer and business needs Build a flexible, always-on foundation for your business solutions workloads......by assembling the optimal mix of standardized IBM and 3rd party services offerings... Services Management...and running them across a fusion of traditional IT and cloud platforms

9 And with IBM s industry expertise and offerings-driven approach to ITaaS, you can more rapidly assemble standard building blocks into unique solutions, dramatically reducing time to value Retail Client Banking Client Manufacturing Client

10 While ITaaS delivers better business outcomes, integrating services is complex. When you apply cognition to your infrastructure, it can think and run itself flawlessly managing the complexity so you can outthink When your cognitive infrastructure runs itself, it can: dramatically reduce practitioner error Support ticket data uncover new ways to improve service quality through cognitive insights Sensor data Mobile device data Cognitive Infrastructure deliver unmatched, automated infrastructure flexibility So you, the tech leader, can: Social media data Cognitive infrastructure focus more on new market-changing innovations Transaction data Server data use cognitive advice to rapidly design superior solutions for making your new ideas real

11 With IBM you can deploy our cognitive technology and automation against three objectives across your ITaaS environment. Example: Royal Bank of Canada has deployed IBM s Watson Cognitive Unified End Point Management solution With this capability, we are able to get an in-depth feel for our device landscape instantly, helping us to make decisions faster regarding where we need to evolve the platform Brian Jacome, RBC (as quoted in Computer Weekly.com 20/03/17)

12 Drawing on IBM s data and experience transforming and running IT, our Cognitive Technology Services Platform continuously preempts problems and optimizes every aspect of your ITaaS environment 01 IBM s Data Lake 02 Cognitive Delivery Insights Operations Data from all Client Environments Services Capabilities from IBM and Other Providers Data Sharing Partnerships Client Environment s Data + Cognitive Micro Services + Knowledge Modules 04 Cognitive Services Optimizer 03 Cognitive Services Manager Event Correlation and Problem Diagnosis Automation Opportunity Identifier 05 Cognitive Solution Designer Requirements Mapper Dynamic Automation Technical Health Check Standardized Service Offerings Continuous Compliance Virtual Architect Solution Composer Agent Assist with Watson DevOps Solution Analyzer Traditional IT ITaaS Environment Workloads Brokerage IBM 3 rd Party Services Services Orchestration Operations Software-Defined Hybrid Cloud Infrastructure Private Cloud Public Cloud 06 Client-Centric Dashboards Tech Leaders Architects Administrators 01 IBM s Data Lake 02 Cognitive Delivery Insights 03 Cognitive Services Manager 04 Cognitive Services Optimizer 05 Solution Designer 06 Client-Centric Dashboards

13 Let s explore a use case for how ITaaS and our Cognitive Platform will transform every step of your journey with us: Imagine you are excited about launching your new app and need the right infrastructure to ensure its success. After you decide on your infrastructure solution, you ll want to bring the environment up as quickly as possible. Once your app is up, our Cognitive Platform runs the environment, preempting issues and responding to incidents. When our Cognitive Platform detects an issue that requires practitioner support, it automatically triggers a service request. Our Cognitive Platform continuously compares your environment against the best of breed and recommends improvements.

14 Imagine you are excited about launching a new app and need the right infrastructure to ensure its success Your initial request For proposal asks for: + The cloud native app to run on a public cloud + Microservices supporting the app to be deployed on a cloud-enabled WAS cluster + Connecting the DB to your transactional on-prem System of Record Within minutes, our Requirements Mapper drafts an initial solution, which you and the IBM architect refine together in real-time, using the Solution Composer and Solution Analyzer. + Go from RFP to draft solution in minutes, not weeks + Automatically construct a solution informed by deep insights from previous solutions and their real-life performance + Visualize the proposed solution and dynamically fine-tune it to deliver exactly what your app requires From weeks to minutes Change in time it takes to turn a typical RFP into a solution proposal when you arm experts with cognitive solutioning tools

15 After you decide on your infrastructure solution, you ll want the environment brought up as quickly as possible IBM Cloud Brokerage Services recommends a set of services from your catalog, which you can further refine. Once you ve made final selections, our Orchestrator automatically gets them up. + Jumpstart your services planning with the expert recommendations of our Cognitive Platform + Automated fulfillment can spin up services faster and more reliably than manual processes + Configure and provision the best mix of services with full visibility across all your providers of choice From months to hours Change in how long it takes to select and provision new services when you shift from traditional processes to automated processes

16 Once your app is up, our Cognitive Platform runs the environment, preempting issues and responding to incidents Cognitive Delivery Insights learns patterns from across many hybrid environments, then directs Dynamic Automation to proactively prevent issues and resolve unexpected incidents in your environment. Up to 95% Average reduction of time to execute a remediation process when it is fully automated + Cognitive monitoring systems can identify problems and predict issues before they cause significant business impact + Dynamic automation of hybrid environments give your traditional IT cloud-like capabilities, such as auto-scaling + When Cognitive Delivery Insights diagnoses an issue, it does more than fix the issue at hand it solves the root cause, too

17 When our Cognitive Platform detects an issue that requires practitioner support, it automatically triggers a service request Agent Assist with Watson helps IBM experts determine the right fix and the required parts to ship to you. Then our Augmented Reality Support App guides your on-site technician through the repairs even on equipment they re not familiar with. 37% Reduction in problem determination time when our agents use Agent Assist with Watson + Agent Assist with Watson can diagnose problems and recommend actions for a wide range of products + Cognitive insights enable us to predictively optimize our global supply of parts from most major vendors to improve resolution times + Any tech can use IBM s Augmented Reality Support App to learn how to make repairs on any product

18 Our Cognitive Platform continuously compares your environment against the best of breed and recommends improvements Our Technical Health Checks use our experience to determine the best of breed and our Virtual Architect suggests ways to raise your performance to that high standard. + Technical Health Check determines the best of breed by understanding what makes top performing environments excel + The Health Check s heat map enables experts to easily prioritize opportunities for improvement to choose the best next investment + Engage the Virtual Architect to learn evidence-backed strategies for improving the performance of your environment From Twice/yr. to on-demand How frequently a CIO can review the health of their infrastructure when shifting from manual processes to automated services

19 Partnering with IBM brings you access to unique insight and delivers unmatched outcomes Deep business and tech insight from 30+ years of experience Access to the most valuable data sources in the world We stand behind every service commitment we make to you A support team armed with experience from every problem we ve ever fixed Security in every corner of your infrastructure Access to and support for any vendor, any service Every workload in its optimal place, at optimal cost, always Continuous compliance with industry regulations A drumbeat of innovations born at IBM Research Total infrastructure flexibility across your Hybrid Cloud environment

20 IBM s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice and at IBM s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. GTP11301USEN-00 20