ARVATO s RECIPE FOR OUR CLIENTS FUTURE SUCCESS. Berlin, September 19 th, 2017

Transcription

1 ARVATO s RECIPE FOR OUR CLIENTS FUTURE SUCCESS Berlin, September 19 th, 2017

2 Highest convenience from first click to the very end of the buyer s journey Single customer view with predictive capabilities Agility in business models Loyalty: online & offline Deliver on omnichannel promises Use of mobile to drive conversion in physical retail

3 SPECIALIZED EXPERTISE ACROSS 6 CONSUMER-ORIENTED INDUSTRIES ARVATO SCM SOLUTIONS AUTOMOTIVE BANKS INSURANCE CONSUMER PRODUCTS HEALTHCARE HIGHTECH ENTERTAINMENT PUBLISHER TELECOMMUNICATION KEY FIGURES IN 2016 REVENUE 1.5 billion EMPLOYEES 13,000

4 OUR SOLUTIONS along the order-to-cash model THE ARVATO SCM CLIENT ORDER-TO-CASH SHOWCASE BUSINESS MODEL Order Customer Warehousing & Freight Returns Bemerode facility For Esprit, we developed OurDistribution Esprit site in Management Support Management The Management includes the most a shop platform that has Bemerode hosts the modern fashion returns the highest conversion most modern fashion Service Delivery logistics Pick & Pack Screening system in Europe rate inwebsite the industry center in EuropeLinehaul Solutions Development Key Account Individualization Billing Repair IT Interfaces Management and value-added Management Carrier services Shop Management Management CONSUMER PRODUCTS Our service delivery teams address the customers needs in 11 languages Our freight management organizes shipments Europe-wide and realizes synergies between clients Cash Management Global Payment Gateway Fraud Prevention Risk Management We collect and manage consumer payments and protect our clients from fraud and risk

5 OUR GLOBAL FOOTPRINT with 63 warehouses across the world USA Ontario, CA Warehouse space 192,235 m² Warehouse locations 5 Louisville, KY EMEA Warehouse space 1,282,995 m² Warehouse locations 51 APAC Germany only Gennep Gütersloh Poznan Venlo Moissy Dorsten Warehouse space 43,531 m² Warehouse locations 7 Warehouse space 805,878 m² Warehouse locations 16 Stryków/ Lodz 63 warehouses in 20 countries 1.52 million m² warehouse space worldwide 308,300 m² new warehouse space since Q1/2016 = new site 5

6 INTERNATIONAL GROWTH Providing complex and high volume supply chain solutions for a large global blue chip company Operating three distribution centers on two continents with 120,000 m² Distributing Hightech products for all channels e-commerce, brick & mortar as well as retail 6

7 DIGITAL POS Joined research and development lab in Ingolstadt for software services in over 20 countries up to 2018 Central logistics hub in Germany in combination with decentralized installation hubs in Europe and China

8 VIRTUAL REALITY Virtual Reality Market with hyper growth rates 2018 forecasted figures: 170 million users Agile and flexible B2C and B2B supply chain solution: From contract manufacturer to consumers and retailers globally

9 INNOVATION CULTURE Flexible workflow configuration can be modified at any time Both hands free thanks to integrated barcode scanner

10 CUSTOMER INTERACTION Development of new features to ensure customer loyalty and collecting data Mobile first approaches with focus on different aspects: interactivity, socialization and shopping 10

11 OMNICHANNEL PoS Retail Stores CRM & Loyalty Online Shop Customer Service App Solution Social Media API OMS Inventory Data Order Data Business Logic API Product Data Customer Data Customer Communication IT & Operations Warehouse Management ERP System Store A Transport Management Store B Financial Services Customer & stock data Store C Omnichannel Readiness Quick Check

12 WEBSHOP ANALYTICS & REPORTING STRATEGY & CONSULTING UX DEVELOPMENT CONTENT MANAGEMENT SHOP MANAGEMENT 24/7-SERVICES APPLICATION MANAGEMENT

13 INGREDIENTS FOR SUCCESS Innovation Culture Business Intelligence Globalisation Payment Gateway Webshop IT & Technology Logistics Next Generation Transport Mgmt. Internet of things Omnichannel Business & markets Digital Aftersales New warehouses Connected Car

14 CLIENTS FIRST Honest feedback is always appreciated Participate in our annual Client Loyalty Survey (CLS)