Table of Contents. Reporting & On-boarding

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2 Table of Contents About Us Voepel Property Management (VPM) is a top-quality company, carefully comprised of friendly dedicated & expert team members. We aim to give our residents a positive tenant experience, & we enhance long-term financial stability & growth for our clients. Services VPM offers above-average, comprehensive services. Marketing, leasing, make-ready renovations, preventative home care, & reliable maintenance leverage industry leading technology. We deliver accurate & reliable services. Reporting & On-boarding We ve developed a commission-based fee structure that aligns with YOUR investment goals. We won t only manage your properties. We will share your vision, help you maximize your returns, & strengthen your financial objectives.

3 About Us

4 Brent Voepel Before launching my own company, I chose a career in advertising. There, I learned the skills required to use practical technology to achieve business goals. Eventually, I decided to combine my marketing experience with my ongoing eagerness for real estate & my drive to be an entrepreneur. As the Broker of Canopy Road Real Estate and Owner & President of Voepel Property Management, I do what I love every day. My roles come with multiple accountabilities, which I take seriously. It is my intent that staff & agents are well-trained & consider our clients & residents a top priority. Between both companies, we ve built an efficient & consistent solution for investors, & provide quality homes for residents in the Kansas City area. I welcome you to review our services to help better understand who we are as a team. If you have additonal questions, please give our office a call so we can connect.

5 Our Office We are Kansas City! We love this city & want a centralized office location. Our headquarters is in the celebrated Waldo neighborhood at 75th & Wornall Rd., on the 2nd floor of one of the most historic buildings in the community. Voepel Property Management 406 W. 75th St. Suite A Kansas City, MO VPM

6 Our Core Management Team Meet the management team at VPM. Each of us is here to help you achieve your goals for success. Erika Costes Dustin Holt Portfolio Manager Marketing/Office Manager Erika is your main point of contact with VPM. If you have questions regarding owners statements, properties, or processes you can always contact Erika first Manages company website/social media Property marketing/pictures/descriptions Company newsletters/creative development Jennifer Nichols Leasing Manager Manages all leasing activity/tracking Vacancy updates/rental comps Application process/approvals Caleb Davis Project Coordinator Coordinates all move-out charges and estimates projects that exceed the pre-set maintenance limits

7 Professional Experience Kristen oversees the entire operations here at VPM. She manages the company policies and procedures, works to streamline operations to help maximize effeciencies. Kristen has been in the real estate & property management industry for 18+ years and specializes in single-family & multi-family housing. Prior to joining our team, Kristen s portfolio including 3,000+ residential units across a nine-state territory. Her main goal has been to add value to existing units & increase NOI for clients. Kristen Doppelt After transitioning to VPM, Kristen has played a key role in company expansion. She has increased the number of managed units & has developed standardized processes that enable our company to grow & perform more efficiently. Her goal continues to ensure every VPM client experiences positive performance records & maximum profitability. Director of Operations

8 Embracing Change Embracing change is fundamental for success. This concept is rooted in our beliefs & practices at VPM. Many of our greatest innovations have come from team brainstorming, researching & testing new methods when necessary. We also invite our investors to embrace change, so together we can all gain financial fulfillment & foster area developments. Our team of professionals share a common goal: Make Every Interaction Count. Every day we learn something new & expand our achievements, but every day we re also reminded that day-to-day tasks & professionalism matter most; Good communication. Follow-through. Hard work. And the power behind a smile and a handshake.

9 Services

10 Property Management Services What sets Voepel Property Management apart from the rest? It's our people, our company culture, & the ability to learn from mistakes & implement change. We ve carefully developed our processes & procedures, & take ownership for every decision. We do what is right for our residents and clients. Clear communication High renewal rates Maintenance coordination Complete & accurate estimating Rent Collection

11 Rental Analysis When an investor presents a new property, we follow an effective outline to ensure there is a maximum return on the investment. We utilize state-of-the-art technology that guides accurate & comparable rental rates for each property. Our partnership with Rent-o-Meter allows us to provide you with detailed reports of average comps for specific areas. We also consider neighborhoods, school districts, access to shopping & entertainment districts that are near the investment property. We want to list properties in the upper 80th percentile of current market rent.

12 Marketing We offer a comprehensive marketing package that showcases each property s best qualities. We want your property to stand out above others. Our services include. Professional photography Custom descriptions Mass website distribution (50 + sites) Exclusive listing on Rentalskc.com Yard & directional signage Voepel Property Management s website (rentalskc.com) was entirely revamped in 2017 & receives thousands of online visits monthly. We continue to invest in the new technologies & apply modern marketing strategies that display each property to a target audience; residents that are searching in specific neighborhoods, and with detailed criteria.

13 Leasing Property owners receive weekly notifications about vacant properties. As unoccupied properties are toured by prospective tenants, owners have easy access to their feedback. This tool allows us to modify listings (if necessary) per this information. Prospective tenants are screen using property management software, Appfolio. This software delivers a thorough overview of each applicant. Submissions are completed online through our company website and results are received immediately. Generally, we allow 2-3 business days to finalize an application. Basic qualification breakdown Credit Score of 600+ No previous evictions No felony convictions No active or unresolved bankruptcies Household income 3x monthly rent amount

14 Rently Self-Touring We are proud to partner with Rently. This cutting edge self-touring technology allows future residents to tour properties at their convenience, and provides metrics that are not typically available with traditional leasing. Rently Benefits Touring 7 days a week (8 am to 8 pm) Real-time touring statistics Vacancies filled 4 days faster than traditional leasing Instant feedback from prospective tenants Unique marketing & mass website distribution * In some situations (mainly multi-family properties) we provide traditional in-person touring, limiting the liability of allowing prospective tenants access to other units.

15 Electronic Document Signing When signing documents online, it s critical to have a partner we trust. VPM uses the leading software company in electronic document signing. Dotloop offers stress-free accessibility to finalize Management Contracts, Leases, Addendum's, and more. Dotloop Benefits Safe & secure access to any document, anytime Sign important documents anywhere, even on your phone Share important information quickly & easily

16 Tenant Portal Appfolio also gives our tenants easy access to review their account information, make online payments, submit work orders as well as manage important documents. Tenants have the ability to log in and set up Auto-Pay to make paying rent that much faster & easier! Appfolio Benefits Process ACH payments Submit work order requests Share pictures of the property Review payment ledger Access to lease documents

17 Make-Ready/Renovations The VPM team has the experience & knowledge to manage make-ready renovations of every size. From simple repairs to large-scale overhauls, we have a skilled in-house make-ready team. We also maintain relationship with reputable vendor partners. What can you expect when we are managing your make-ready? Complete & accurate estimates Full transparency on billing Skilled, experienced & vetted vendors No mark-ups 10% - 15% Project Management Fee Mix of in-house staff & specialty trades

18 Maintenance VPM is proud to have a superior in-house maintenance team. After tenants submit a work order, our Maintenance Coordinator promptly review the request & assigns the job to an appropriate team member. We as property owners to keep $350 on reserve with VPM so we can handle common, day-to-day repairs in a timely manner. Repairs that exceed $350 are quired & shared with clients for approval before work is completed. Maintenance Process Tenants submit work orders online via the tenant portal Requests are reviewed & prioritized based on severity If costs are estimated to be below the $350 reserve the technician is dispatched Jobs estimated over the $350 reserve are quoted and submitted to you for approval 24-hour emergency maintenance No mark-up to utilize outside vendors

19 Preventative Maintenance Every year we offer investors the option to complete basic yearly preventative maintenance. We call this the Fall/Spring Clean & Check. This preventative measure checks that HVAC & mechanical systems are operating within acceptable capacity. We offer additional services such as Comprehensive A-Coil Cleanings and Site Audit Reviews. During the site audit, we take pictures of the entire property & share the report with property owners. We also offer services for in-ground sprinkler maintenance & other specific owner requests.

20 Acquisitions & Sales We know real estate. We know property management. This is a powerful combination for investors looking for sizable returns & minimal hassle. Canopy Road Real Estate offers everything an investor needs in one building. Our Investor Analyst team run the numbers to make sure investment properties will deliver profitable returns. They will find homes on and off the mainstream market that target necessary criteria for a successful rental or flip. And when it s time to sell, we help you list and reinvest in other units or homes so you have the greatest financial returns. Canopy Road Highlights 8+ Million in 2017 sales Experienced & knowledgeable agents canopyre.com (816) Specialized investor realty Transaction & compliance ready

21 Fee Structure With VPM our management fee breakdown is simple. Review the highlights below & feel free to ask any question. Management Fee = 10% - 7% of ongoing rental income, based on volume Leasing Fee = 50% of first month s rent Renewal Fee = 25% of first month s rent after lease is renewed Maintenance reserve = $250 minimum balance Renovation Management Fee = 10% - 15% Hourly In-House Maintenance Fee = $69/hour Real Estate Fees = Competitive Commission Rates $250 for Transaction Accounting & Compliance

22 Reporting & On-boarding

23 Accounting/Reporting Our partnership with Appfolio allows us to provide you with detailed financial reporting regarding your portfolio. As an owner, you are given access to the Owner Portal. From here you can review your monthly breakdowns of each property. You also have the ability to make contributions to pay for maintenance & also review any important documents that we have shared with you. Owner Portal Breakdown Statements are provided on the first business day of the month Distributions are made on the last business day of the month Detailed monthly reporting Ability to make electronic payments Quick & easy access to important documents

24 Transitioning Process We work diligently to make the process of on-boarding new properties & transitioning existing properties from previous management as simple as possible. Providing us with the following information is crucial to ensuring a seamless transition! W9 Bank Name Account # Routing# Insurance Package Owner s Physical Mailing Address $250/Maintenance Reserve Previous Property Management Contact Information/Current Leases/Deposits/Keys For all vacant properties, utilities must be activated & set up in the owners name & listed as revert to owner. Bills can be sent to VPM for payment.

25 We are always here to help Thank you for taking the time to review our services & learn more about our team. If you have additional questions, please feel free to reach out to our management team at our office, or contact Brent Voepel directly, we are always available to help get you started! Brent Voepel (President/Broker) (816) Cell Phone Kristen Doppelt (Director of Operations) kristen@voepelproperties.com Voepel Property Management 406 W. 75th St. Suite A Kansas City, MO (816) Office Line (816) Fax