G and D Distributors/Nelspruit. Company Profile: G and D Distributors Nelspruit (Pty) Ltd

Transcription

1 G and D Distributors/Nelspruit Company Profile: G and D Distributors Nelspruit (Pty) Ltd

2 Substance Our mission Our commitment is to provide excellence, and in doing so improve the quality of living for our customers. Our vision To be the most trusted and irresistible brand in the global market, recognised as a product that offers reliability and substance. Our values Caring starts with our people, our profession and our clients. We are also dedicated to the preservation of our environment and conduct all our affairs with integrity and efficiency. Superior Our brand By applying an innovative approach to our shared experiences and a constant drive to better our knowledge, we can attest to the development and deployment of a superior product since Service Our customers In the modern working environment of edgeless deliverables, more and more companies are finding that they need to adapt to the mobility of their workforce. At Ricoh, we streamline the transformation of your business processes and provide the turnkey services that you need to stay ahead of your competitors. We provide end-to-end improvement of document and information systems and services from discovery and delivery to support.

3 Specialists Who is Ricoh? Ricoh is a leading global provider of technology and business service specialists that aid businesses in being more productive and profitable. Global reach More than employees. 235 consolidated companies with operations in approximately 180 countries service engineers. Ability to directly service 95% of all Fortune Global 500 businesses. Worldwide sales of more than 1,942 billion in the fiscal year ending 31 March The Ricoh Global Services team offers a single point of contact to our customers around the world. Carbon footprint reduced by tonnes since ISO accreditation across all global sites the Information Security Management System standard for information security. ISO accreditation ensures continuous improvement in all areas of resource conservation and environmental protection. Named one of the world s most ethical companies for three consecutive years, and one of the Global 100 Most Sustainable Corporations in the World for the ninth year. Ricoh Nelspruit Ricoh South Africa began operating in 1921, making it one of the oldest office automation companies in Southern Africa. It is a wholly owned operating company within the Ricoh Group. The Ricoh Group embarked on a global rebranding process in 2006, standardising the Ricoh brand in its subsidiary operations around the world. In July 2009 Gestetner underwent the name change to Ricoh. Ricoh Nelspruit, since its opening in 1999, has offered consulting specialists and service engineers who offer service and support throughout the Ehlanzeni Region, mainly in Mpumalanga, but including areas as far away as Limpopo and Mozambique.

4 Skilled Our people Our people are committed to providing skilled and experienced service to each and every customer. We have achieved external recognition for our business practices, particularly in the areas of business excellence and sustainability. Ricoh Nelspruit was awarded: The Lowveld Chamber of Business and Tourism s Franchise of the Year Award in In 2011 we were awarded with the Ricoh Dealer of the Year Award. We have achieved these accolades thanks to the commitment and professionalism of our exceptional people. Support What we do We specialise in the streamlining, support and managing of High Transaction Information Flow. Examples include consolidating a company s entire invoicing function, or helping a hospital s administration unit make optimal use of its patient records. How we do it In streamlining or managing document-heavy processes on behalf of our customers, we adopt an end-to-end approach. We become a partner to our customers for the entire journey, from initial consultation and analysis, through to recommendations, training and implementation. And we continue to work with them post-implementation, to ensure continued improvement and success. What makes us different We know that our change management approach really makes a difference. Ricoh s change management professionals are there to help you manage change for your staff every step of the way. We apply this approach through our four core support services: Managed Document Services Production Printing Office Solutions IT Services

5 Managed Document Services We streamline information workflows and manage document processes, saving businesses time and money by allowing easy access to the right information at the right time. Our Managed Document Services address the three fundamental parts of the document lifecycle, namely input (how information comes into a business); throughput (how it moves around a business); and output (processing it in a way that adds business value). Production Printing Ricoh s dedicated Production Printing team offers the scalable and flexible services, technology and support that both the commercial and corporate printing markets need enabling them to profit from every new business opportunity. We help our customers build their digital print businesses through consultation while offering a comprehensive, expanding portfolio of hardware and software solutions to production printing professionals. Office Solutions Ricoh s Office Solutions are designed to help businesses manage their document and information workflows, making them more efficient, productive, secure, sustainable and ultimately, profitable. Our state-of-the-art businesses automation hardware and software are designed to streamline your document management processes and save you time and money. IT Services Your IT needs are being taken care of by a trusted technology leader. Let us worry about your IT and leave your staff to focus on their core business. From procurement to installation, monitoring and support, Ricoh IT Services offer an end-to-end service, covering all aspects of end-user and Server/Network support.

6 Smart Machine Sales Department Our Machine Sales Department comprises several Sales Consultants and a Contracts Administrator under the leadership of our Machine Sales Manager, Tim Walker. We look at a company s business processes and provide smart Document Management Strategies and services, which deliver long-term commercial benefits, based on the client s key business requirements. Telesales Department Our Telesales Department includes several Telesales Consultants who are skilled in any form of telephonic support you can imagine, from office furniture, IT equipment, Ricoh projectors and binders to a simple eraser or box of paper. Our areas of service include companies as far as Mozambique! The Telesales Department reports to our Telesales Manager, Chantel Weyers. Technical Department Ricoh Nelspruit s Technical Department aims to deliver with dedication and to provide quality parts and consumables at competitive prices and with superior service levels, defining us as one of the industry leaders. Our Technical Department s continued improvement strategy has allowed us to develop business processes with the aim of exceeding our customers expectations and streamlining business for a better overall experience. This enthusiastic team is headed up by Technical Manager Chris Weideman.

7 Full Service Maintenance Agreement Ricoh undertakes to maintain all contracted equipment in good working order and takes stewardship of the quality and the reliability of the equipment. Our Maintenance Agreement is fully inclusive of the following: free installation; software installation (1-5 users free); all maintenance of parts and drum; labour and travelling time; inspections and adjustments; and service calls and preventive maintenance. Sharp Sustainability For nine consecutive years, Ricoh has been named one of the Global 100 Most Sustainable Corporations in the World strong public recognition of our commitment to sustainability. In addition to external recognition, we set tough targets for ourselves. We achieved our aggressive target to reduce our CO 2 emissions by 20% by the end of 2010 and we are on track to achieve our long-term vision to reduce our environmental impact by 87.5% by Through our Total Green Office Solutions, we are helping our customers achieve their targets too. Corporate social investment Ricoh s corporate social investment programme is aimed at empowering South Africans who are disadvantaged, whether physically, financially or socially. By investing in them we are helping to build a stronger South Africa. Speed Contact us For more information, please visit or contact us using the details below: Ricoh Nelspruit Shop 2A, Tarentaal Centre Corner of N4 and Kaapsehoop Road Nelspruit, 1200 Tel: Fax: nico@ricohmpu.co.za Website:

8 A few of our clients A few of the stationery and consumable brands we supply