Citrus County Clerk of the Circuit Court and Comptroller

Transcription

1 Citrus County Clerk of the Circuit Court and Comptroller Florida Court Clerks and Comptrollers - New Clerk Academy Presented by Chris Webb, Frank Roberts December 2018

2 Importance of Data Use of technology has moved our public records from paper to electronic data. This makes our IT responsibilities critical to the organization as these databases and image files now hold court, financial and official record information for our communities.

3 Explain the Role & Responsibilities of the Information Technology team Identify the primary tools of an IT team Review the importance of communication & customer service Discuss team structure & skills needed

4 IT Mission Support the organization by Maintaining technology infrastructure, Assisting staff to use technology and Implement new technologies

5 Infrastructure consists of: Network connectivity Security devices File and database servers Application and web servers Backup systems and alternate locations

6 Assisting staff includes: Troubleshooting and repairs User provisioning and permissions Training users Working with vendors and procurement

7 Implementation involves: Project management Research Procurement Infrastructure Training Testing Development

8 Communication & Customer Service Policies & Procedures Operational Tools Software Tools

9 Internal Communication & Customer Service Open and timely communication between IT and departments and leadership All IT team members should treat all deputy clerks as a customer Include IT members in customer service training offerings

10 External Communication & Customer Service Local government & courts agencies Board of County Commissioners, Property Appraiser, Supervisor of Elections, Tax Collector, Sheriff s Office, Court administration, State Attorney s Office, Public Defender Your IT leadership should know the IT leadership in these agencies who they are and how to contact Inter-local agreements alternate sites for business continuity, shared network resources, etc.

11 External Communication & Customer Service (con t) State agencies OSCA, FDLE, FHSMV, DOR General public & businesses Attorneys, title companies, erecording companies, real estate agencies, telecommunication providers, etc. Other Counties Clerks FCCC and the Technology Workgroup IT members from all over the state working together on various initiatives and projects Friday morning conference calls led by Doris Maitland, Lee County User Groups Example: Benchmark User Group (BUG) group

12 Network Security User security Vendor Remote Access Mobile device Incident response Compliance CJIS ADA PCI HIPAA

13 Standard Operating Procedures Facilitate industry & organizational best practices Guidance in stressful situations security incident response, disaster recovery, etc. Reference documentation system version, installation dates, IP addresses

14 Helpdesk system End-user requests Change management & tracking Internal routine tasks Knowledge base Asset inventory

15 Project Management system Project team communication Critical path planning Timeline estimates Steering committee review & oversight

16 Statistics Trends & patterns for issues Employee performance Planning for personnel

17 Infrastructure & Enterprise Virtual server system (VMWare or Microsoft Hyper- V) Enterprise anti-virus Software deployment system Asset inventory Windows Update server

18 Office-wide Efficiency Instant messaging system Spark, Skype, Jabber, Zoom Password keeper KeePass, LastPass Time tracking system TimeCult Online learning portal Reporting platform Cognos, Microsoft Power BI, User menu for custom applications

19 Systems and Security Administration Support Services Application Services Leadership

20 Systems and Security Administration Maintains current infrastructure through monitoring, software updates, software licensing, repairs and reconfiguring systems to accommodate organizational changes Plans and implements new servers, connectivity (other locations and agencies) and security measures Skills required: Customer service Secure networking Secure domain configuration (Active Directory, group policy, configuration) Secure (virtual) server management Digital storage system management Project planning Budgeting & procurement

21 Support Services Assists end-users with software usage and troubleshooting, hardware repairs and account provisioning (user accounts and security permissions) Plans and implements hardware and software installations and upgrades which directly affect end-users (Windows upgrade, new PCs or printers, etc.) Skills required: Customer service Computer repair Basic networking Active Directory Trainer / instructor Procurement

22 Application Services Assists end-users with both enterprise and in-house software troubleshooting Plans and implements enterprise software installations and upgrades with vendors Develops and modifies reports and data exchange interfaces Develops, maintains and supports custom software applications and websites Skills required: Customer service Project planning Secure web development Secure software/application development Trainer / instructor Data query development Database management

23 Leadership Responsible for communication, strategic planning, coaching & mentoring team, resource management & personnel planning, training and budgeting Skills required: Customer service Coaching / Mentoring Strategic planning Project planning Resource management Training Budgeting