The Hyde Group Metering & Billing Framework Agreement

Transcription

1 The Hyde Group Metering & Billing Framework Agreement User Guide Framework Scope: Lot 1: Credit Metering and Billing Services Lot 2: Pre-Payment Metering and Billing Services Contract Notice Number in 2015/S Valid from: 01 Jun 2016 Valid to: 31 May 2020

2 1. Purpose of this document The purpose of this guide is to give potential users a quick understanding and background of these Hyde Framework Agreements and how other social housing providers are able to access them. 2. About Hyde Hyde is an award-winning provider of homes and builder of communities that makes a lasting difference to people s lives. Hyde has been delivering services that matter since 1967, including value added services such as financial inclusion support, employment and debt advice. The Hyde Group builds new homes and neighbourhoods ranging in size from a few homes to complex, major mixed-use urban regeneration schemes providing thousands of new homes. Our Corporate Plan has three strategic priorities: Growth, Increasing Capacity and delivering quality services, which are reflected in Hyde s approach to procuring development and construction services. 3. Hyde The corporate procurement team within Hyde is an established commercial centre of excellence, influencing 100% of all non pay expenditure Our remit within the organisation is as follows: Manage each year >30 large scale (above 100,000 contract value) spend reviews and tenders with 3 rd parties, working closely with relevant budget owners Current pipeline of projects over 1bn Provide help, guidance and specialist expertise to all staff in relation to: Value for Money Commercial Market Intelligence Strategic Contract Management Purchase 2 Pay Optimisation Business Partner Negotiation Manage a central contracts database for all organisational contracts above 100k

3 Work closely with Executive Team members and their teams to ensure full business compliance is achieved against both best practice and legal requirements 4. Framework Objectives This procurement has been designed to recognise the company who will best fit Hyde s vision and objectives, but also allow other Registered Providers to access an OJEU compliant route to market for these services. The markets that Hyde operates in are changing; residents expectations are increasing; technological and communication developments provide opportunities for improving service, management and cost. Hyde has appointed a company that it can work with to help develop and continuously improve the quality of its community heating metering & billing services and drive value for money. 5. Framework Scope There are two Lots that can be called off from this framework, for use in the London area (NUTS Code UKI): Lot 1: Credit Metering and Billing Services The service will focus on providing monthly heat billing, based on consumption, with elements of electricity and cold water metering. The credit billing will need to be undertaken in conjunction with the Data Service comprising the collection and validation of meter readings and consumption data. The Service Provider will also be expected to provide a management service that allows the client access to view information on all residential accounts. The Service Provider will be required to provide planned and responsive maintenance for the installed metering and billing equipment i.e. the meters, AMR, telecoms, data collection systems, software, etc. Lot 2: Pre-Payment Metering and Billing Services The pre-payment service will consist of: providing various top-up options to residents, the ability to automatically disconnect the heat supply, the ability to change the energy service price, setting up a database with consumer account data, providing annual statements to residents.

4 The pre-payment service will need to be undertaken in conjunction with the Data Service comprising the collection and validation of meter readings and consumption data. The Service Provider will also be expected to provide a management service that allows the client access to view information on all residential accounts. The Service Provider will be required to provide planned and responsive maintenance for the installed metering and billing equipment i.e. the meters, AMR, telecoms, data collection systems, software, etc. See Appendix 1 - for successful framework partner(s). Awarded from June 2016, the Agreement last for a period of four years. However, contracts called off under the Framework Agreement may, where appropriate, continue beyond the four year term of the Framework Agreement. 6. Who can use the Framework? Social Housing Providers in the UK (both those that are in existence now and those that may come into existence during the term of the Framework Agreement) are entitled to call-off contracts under the Framework Agreement. A Social Housing Provider for this purpose means any provider of social housing and includes Registered Providers (as listed on the Tenant Services Authority Website: Local Authorities and ALMOs. Applicants should note that, under the Framework Agreement, no organisation that is entitled to call off shall be under any obligation to do so, neither does the Social Housing Provider in question have the automatic right to do so without direct permission from The Hyde Group. 7. Framework Benefits There are a number of potential benefits to be achieved by using this Framework namely: The Framework has already carried out a tender process which is compliant with UK and European Procurement Law - thereby saving you valuable time and resources with greatly reduced procurement timescales. There is no need to advertise the requirements, and there are no minimum time periods within the process to which you must adhere. The Contractor listed on the Framework has already been assessed for their operational, technical and professional conformance and capabilities; as well as cost to ensure value for money.

5 Pre-agreed terms and conditions are imbedded into the Framework agreement. Direct Selection allows projects to get underway quickly and efficiently. 8. Expressions of Interest Users considering using the Frameworks should, in the first instance, contact the Hyde procurement team helpdesk to express your interest in utilising the Framework: Tel: Once received you will be contacted by the Framework Manager to discuss your project and request in more detail. The Hyde Framework Manager will then assess whether your requirement qualifies for using the Framework. If eligible, the Framework Manager will provide information on how to access the Framework. If a Social Housing Provider wishes to use any of the Frameworks, they must sign an access agreement and comply with the Frameworks terms and conditions of use. Participating bodies should develop their own individual working procedures that comply with their own contractual procedure rules and the Framework principles. 9. Framework Access Fees This is free to access for other Social Housing Providers.

6 * * The Hyde Group APPENDIX 1 - The Hyde Group Metering & Billing Framework The successful framework partner(s) for each Lot are listed below: LOT 1: Credit Metering & Billing CONTRACTOR NAME Switch2 Energy Limited REGISTERED ADDRESS The Waterfront, Salts Mill Road, Shipley, West Yorkshire BD17 7EZ COMPANY NUMBER : Pre-payment Metering & Billing Switch2 Energy Limited The Waterfront, Salts Mill Road, Shipley, West Yorkshire BD17 7EZ