Introducing Lisa Twyford

Transcription

1 Introducing Lisa Twyford BACHELOR OF BUSINESS/COMMERCE (MONASH UNIVERSITY, 2002) BACHELOR OF LAW (ADELAIDE UNIVERSITY, 2009) Lisa is a leading expert in implementing business improvement and project management for a variety of small-medium sized companies including: Elders, Elders Bank, Minter Ellison Lawyers, SACA, Transurban, SA Power Networks and SA Water. Her work comprises of delivering complex business change projects on topics such as customer relationship management, data warehouse, signature retrieval, retail pricing models, mergers, project management methodology, franchise management and infrastructure project support. In 2003, after many years living overseas, Lisa returned to Australia to finish her degree in Business/Commerce (much to the surprise of her family and friends) and in 2008 completed a Law degree. She is also a Certified Practicing Manager and Prince2 Practitioner, adding to her decade of experience in the project industry. Lisa is also a member of the Australian Institute of Company Directors (AICD) and a passionate Councillor for Women in (WIPM) Lisa is also a regular contributor to the speaking circuit, including appearances at: Showcase (Adelaide) AIPM National Conferences (award received 2010 for best presentation on Does a Office Value for Money? ) PMI (Adelaide) Changes and Challenges Conference (Business SA) Lisa has been a regular speaker at WIPM events over the past 3 years and is a sought after facilitator and mentor. During Lisa s career she has received awards in leadership, excellence and professionalism, is zealous about project management and business improvement and her ultimate career quest is to: challenge the status quo and hopefully persuade others in business to do the same. Lisa brings to the team experience in strategic planning, process improvement and project management specifically leading, managing and implementing both complex and simple projects. Areas of Experience Lisa can provide support by employing process improvement and project management skills to assist in the delivery of systems and technological solutions to meet client needs. Lisa advises clients on a wide range of process improvement and project management approaches, based on the following skills: Certified Practising Manager (CPMM) Australian Institute of Managers Certified Foundation and Practitioner (Prince 2) Member of the Australian Institute of (AIPM) Kepner Tregoe (process driven approaches to problem solving and decision making) W: clear decisions 2012 Page 1

2 Business process/flow mapping and analysis Six Sigma process improvement (data driven approach for eliminating defects in processes) Kaizen (continuous) approach to process improvement. Strategic Planning Strategic Planning is one of Lisa s core skills and has expertise in the key components being, vision, mission, values and strategy. Having recently work with some of the state s leading corporations, Lisa assisted with moulding future models and concepts to ensure goals, objectives and targets were not only met but exceeded. Ensuring a platform was developed for future short term and long term goals. Included in Lisa s strategic planning skills are; Developing and delivering strategic plans Establishing business ambitions Facilitation of strategic workshops Environmental scanning and target setting Monitoring and reviewing strategic plan direction Developing and examining mission and visionary statements High level governance policy and documentation Business planning and business strategy mapping Process Improvement Lisa employs critical thinking, in re-engineering and designing processes. She has extensive experience applying problem solving and decision analysis methodologies. She also utilizes Kaizen continuous process improvement approach to all processing situations. She is able to clarify, measure and analyse processes to recommend improvements based on business requirements. Lisa has a proven track record in planning, implementation and monitoring of process improvements. She employs a consultative approach enabling clients and users to be involved in improving the effectiveness and efficiency of their processes, while being guided by a process specialist. She has been successful in building effective working relationships with all stakeholders. W: clear decisions 2012 Page 2

3 Lisa also has experience as a change implementation officer and project management specialist. management is the methodology or discipline employed to organise and manage the delivery of an agreed endeavor (product or service) within defined scope, quality, time and cost constraints. Further project management skills include: Determining project goals and priorities within the framework of the corporate strategy Delivering significant contributions to the complex development of project plans, resource allocation, scheduling and work breakdown (tasks) Monitoring and evaluating the progress of projects including identifying issues or matters for consideration and providing high level reports and recommendations status reporting and KPIs Extensive decision-making and problem solving experience Delivering expert input into the development of documentation for project requirements across project phases: design, construct, develop, deploy and maintain Ability to motivate, inspire and provide direction in a team environment to assist in achieving objectives, and to foster consistent and high quality relationship with stakeholders Extensive change management experience including the delivery of communication plans, training needs analysis (design), documentation creation (develop), delivery and evaluation Demonstrated ability to manage conflict with successful outcomes in an innovative and resourceful manner, amongst diverse groups who often have conflicting positions Experience Lisa s project and industry experience: Industry Deliverables Financial Services and Wealth Creation Financial Services and Wealth Creation Imaging and Signature retrieval Client relationship management (CRM) Signature for each member (in excess of 64,000), business case development of workflow automation and return on investment analysis, installation, implementation, staff training and ongoing operational maintenance. System upgrade to web based application, staff training, change management, deployment and workflow automation (including user requirements and information technology (IT) specifications) across the organisation. W: clear decisions 2012 Page 3

4 Industry Deliverables Financial Services and Wealth Creation Agribusiness and merchandise Agribusiness and retail merchandise Agribusiness and Financial Services Legal Services (software development) Legal Services (software development) Corporate Entity merger Retail pricing Data Warehouse (DW) National centralisation of state security administration methodology framework creation and implementation Web based franchise management scheme Governance and Water Infrastructure delivery Program Analysis and business case evaluation for the amalgamation of over 200+ policies and procedures for front line processing, analysis of existing contracts, creation of contract and procedures obligations between two entities and front line (branch) management of merger. Analysis, business case evaluation and gathering project planning for pricing standardizations across national entity (10,000+ products) and recommendation of pricing project scope and deliverables to Senior. Providing high level analytical and process improvement skills to National Purchase Managers and Chief Financial Officer, developing and deployed National and State Presentations. Review of current system, business case for scope and development, user requirements and information technology specifications. In addition, project designing and planning documentation, investigating errors and variances in DW, developing process improvements and system builds to enhance DW, detailing IT report specifications for future DW system builds, process flow charting and documenting steps for DW usage. Review and analysis of existing state wide processes (including workflow and process mapping), business case for national process reengineering and presentation of recommendations to Senior for endorsement and implementation. Drafting, creating and implementation of a corporate wide project management methodology (process and documentation). Approach included stakeholder workshop sessions, senior management consultations, training and change management implementation. recovery, workflow, user and IT specifications and legal documents required for the delivery of an automated web based franchise management scheme for a national real estate company (over 4,000 agreements). Development of Procurement documents (request for work, expression of interest, response evaluation workshops), Ministerial and Senior reporting, program scheduling, interdependencies, finances, risks and issues. Program management of 10 significant water projects. Tasks include project governance for: procurement, reporting, risks, issues, scheduling review and overall program evaluations. W: clear decisions 2012 Page 4

5 Industry Deliverables Education (University) Software Development Water Infrastructure delivery Environmental Impact Statement Business Improvement - methodology framework review Training and Development Workshops Business Improvement and Methodology : Methodology framework continuous improvement implementation : Introduction and establishment of Sponsor role of Environmental Impact Statement (EIS) reports and investigations and response document, guidance and support regarding: communication methods (project and stakeholder reports), risk, schedule and program management. Reviewing and analysing of as is processes/templates/governance and proposals of to be of the corporate wide project management methodology. Training of approximately 250 staff. Approach included stakeholder workshop sessions, senior management consultations, training and change management implementation. Creating and delivering a project management framework in an academic and business environment. Approach included several one day interactive workshop programs, delivering and training staff in core project management principles. Review of current as is operational processes, development of to be processes. Output included: incorporation of project management principles into process maps, documentation and requirements gathering documentation. Training to over 15 staff. Drafting, creating and implementation of a corporate wide project management methodology (process and documentation). Approach included stakeholder workshop sessions, senior management consultations, training and change management implementation. Training of over 300 project management and project support staff. Creating and delivering a project sponsor framework in a business environment. Approach included stakeholder and change management plans, training development and implementation. Training of over 100 project sponsor staff. W: clear decisions 2012 Page 5

6 Industry Deliverables Conservation and Public Education Change : Implementing a Strategic Plan Creating and delivering an extensive change program for new and returning functions to an established business environment. Approach included management and coordination of over 20 working teams, current state and future state process mapping, change management and communications. Creating and delivering a high level strategic plan including the facilitation of a workshop, establishing business ambitions, mission and visionary statements, and implementation and subsequent monitoring of the strategic plan. Business Skills Lisa has superior management, leadership and planning skills in project management. Lisa has excellent communication skills in the coordinating of project related initiatives and developments including: Presentations Reports Business cases Training delivery Documentation Policies and Procedures for implementing systems and solutions W: clear decisions 2012 Page 6