Prepaid Management and Distribution. Voucher Management. Overview

Transcription

1 Prepaid Management and Distribution Voucher Management Overview

2 Contents Overview 1 TAM Positioning 2 High Level Functions 3 Voucher Life Cycle Management 4 Voucher Ordering and Distribution Management 5 Voucher Reporting 6 Unique Value Proposition 7 Complete Voucher Management 8 Multi-tenancy 9 Loyalty and Customer Centricity Support 10 Systems Integration Readiness 11 Low Total Cost of Operation and Ownership 12 SLA Reporting and Audit Trails 13 About Globetom 14

3 1 Overview The Voucher Management System handles all aspects of prepaid recharge vouchers Prepaid payment models form an important part of traditional telecommunications business models especially in developing markets. Significant revenues are also generated from prepaid business models in established markets. The distribution of income across prepaid and post-paid subscriber segments is being disrupted by market forces such as Digital Services with experimental adoption using prepaid models as well as reduced appetite for subscribers to be locked in to long-term contracts. The use of vouchers as a payment resource with associated electronic distribution channel development remains an important revenue generation model for incumbent Communications Service Providers (CSPs) as well as new Digital Service Provider (DSPs). Vouchers can be used as incentive for Digital Service onboarding in instances where customers do not want to be locked and also in instances where the level of trust between the customer and service provider is not yet established. Globetom s Revenue Weaver Voucher Management System provides a comprehensive platform for total care of prepaid voucher lifecycle functions, inclusive of distribution management. With various deployment and associated commercial models, CSPs and DSPs can leverage vouchers as a strategic payment resources using an agile platform delivering tangible business benefits.

4 2 TAM Positioning TM Forum positions vouchers as a payment resource available to service providers A voucher has a unique serial number and a PIN code by which it is identified. The PIN code may be covered, and scratched off in order to use the voucher. Other forms of vouchers include e-vouchers that may have a PIN generated only after activation. Customers can use vouchers to recharge their balances by various methods including contacting the call center and providing the CSR with the voucher or via a self-service system. The application performs automation of the voucher lifecycle, and supports a wide variety of voucher types. Voucher Management also provides encryption, voucher tracking, as well as address fraud and handle various distribution channels. As such, vouchers can be placed on the entire range of the Resources Domain with strong affiliation to the Billing vertical, because of the monetary value of the vouchers. Application Identifier: 7.6 Application Framework Suite, GB929 Addendum D, Release , June 2017

5 High Level Functions 3 High Level Functions Voucher Life Cycle Management Voucher Life Cycle Management includes activation, locking, expiration and maintenance of purchased vouchers Voucher Ordering and Distribution Management Voucher Distribution to dealers includes shipment and validation of reception of actual vouchers Voucher Reporting A Voucher Reporting function for querying and reporting of related data

6 High Level Functions 4 Voucher Life Cycle Management Voucher Life Cycle Management includes activation, locking, expiration and redemption of purchased vouchers Policy-driven batch creation parameter specification, e.g. PIN length Voucher batch creation Policy-driven voucher state control Policy-driven voucher batch status control Integration Services (REST and/or SOAP) Voucher redemption Voucher Query Revoke Redemption Issue Voucher (to specific customer/subscriber or for general use)

7 High Level Functions 5 Voucher Ordering and Distribution Management Voucher Distribution to dealers includes shipment and validation of reception of actual vouchers Instantaneous dealer on-boarding Automated voucher batch distribution to dealers Batch activation on request of dealers Instantaneous batch freezing / cancellation Processing of sales reports for invoicing Processing of voiding reports for crediting Master statement generation for dealing invoicing and credit notes Device Management and sales agent management (optional for retail outlet distribution management) Retail outlet network management Segmentation of retail outlets: Area, Segment, Merchant Type Grouping Business Intelligence readiness with voucher sales data exporting functions Configurable definitions of voucher batch file formats to meet the requirements of dealers/distributors Automatic, secure transmission of batches to dealers/distributors

8 High Level Functions 6 Voucher Reporting A Voucher Reporting function for querying and reporting of related data Data records generated for voucher activity Data records spooled from online store and loaded into offline data store for reporting Data records can be forwarded to external customer Business Intelligence and Analytics platforms Comprehensive on-board reporting and dashboards Ability to extend Business Intelligence integration of voucher management data to meet customer requirements Daily exports of: Voucher types Daily sales Voucher batches Voucher redemptions

9 Unique Value Proposition 7 Unique Value Proposition Complete Voucher Management Engage without lock-in Multi-tenancy Consolidate Loyalty and Customer Centricity Support Attract and retain Systems Integration Readiness Integrate in BSS/OSS ecosystem with ease Low Total Cost of Operation and Ownership Release funds for prepaid market segment innovation SLA Reporting and Audit Trails Operational readiness assurance

10 Unique Value Proposition 8 Complete Voucher Management Complete platform in one for: Voucher Batch Life Cycle Management Voucher Life Cycle Management Dealer (Wholesale Distributor) Management Voucher Operations Query Redeem Search Revoke redeem (in the event of balance top-up failure) Voucher Batch creation, dealer allocation and secure delivery to dealers Dealer sales reporting and invoice statement generation Dealer voucher voiding reporting and credit note statement generation Retail Outlet Network Management with segmentation reporting

11 Unique Value Proposition 9 Multi-tenancy Ability to manage multiple service providers and country operations on the same platform deployment under different tenants Examples: Manage traditional CSP (Airtime/ Data Bundle) vouchers under CSP tenant and managed new DSP service vouchers under second tenant Consolidate voucher management across country operations on a single platform deployment Onboard DSP partner prepaid vouchers under separate partner tenant registration on platform The platform can be used as management platform by Dealers/ Wholesale Distributors for complete distribution management Each dealer has its own tenant registration

12 Unique Value Proposition 10 Loyalty and Customer Centricity Support Revenue Weaver s Voucher Management System includes a comprehensive Loyalty Management function First world-wide implementation of the TM Forum Loyalty Management API TMF658 Loyalty Management API REST Specification Submit voucher redemptions as rewardable events to on-board loyalty functions for prepaid customer centricity and retention processing Attract, retain and grow prepaid segment (youth and other prepaid segments) Attract prepaid segment to new digital services through loyalty rewards

13 Unique Value Proposition 11 Systems Integration Readiness Service Integration Ready for use SOAP and RESTful Web Services Rapid implementation of custom integration services using the underlying SOA platform functions Data Integration Ready for data record feeds to revenue assurance/ billing mediation and EDW/ BI and Analytics platforms Data Migration Options 1. Once-off active voucher data migration; OR 2. Retention of legacy platform and integration from Revenue Weaver Voucher Management Functions for depletion of active batches on legacy platform

14 Unique Value Proposition 12 Low Total Cost of Operation and Ownership Consolidate multiple country operations of business divisions requiring voucher management on a single platform deployment Streamline and standardise voucher distribution across multiple country operations or divisions Scale-as-you-grow architecture with commodity hardware and Operating System footprint

15 Unique Value Proposition 13 SLA Reporting and Audit Trails Traffic Rate, Latency and error reporting for all services at different levels of granularity Real-time Roll-up SLA data 5 minute Hourly Daily Monthly Calculation of moving averages for traffic pattern analysis Audit trails of all service consumption activity (web service integration) Revenue Assurance audit trails

16 14 About Globetom We develop products and solutions that help businesses build, deploy and monetise services in the cloud. Our key market offerings include Enterprise Middleware, a SOA Application Platform, Prepaid Management and Distribution, Billing, Loyalty, Customer Centricity and Business Intelligence. Globetom has a singular focus of delivering platform and solution innovations based on its own technology stacks to service customers and partners with agility. Globetom has extensive experience delivering business-critical solutions to the communications service provider market. With our platform s scalability, we are able to provide the appropiate solution for any sized customer info@globetom.com Regency Drive, Route 21 Corporate Park, Centurion, South Africa Coastal Highway, Lewes, Delaware, United States