The Level 3 EIS BSS leverages the applications inherent in the Level 3 commercial Operations Support System (OSS),

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5 General Services Administration (GSA) Enterprise Infrastructure Solutions (EIS) management volume) as soon as possible after The Level 3 EIS BSS leverages the applications inherent in the Level 3 commercial Operations Support System (OSS), This model improves on our existing architecture, enhancing Level 3 s ability to meet our service delivery commitments, and improving billing accuracy and service management capabilities. Level 3 brings together the same architecture, tools, and processes used to support our core network to manage the Level 3 EIS network solution. Our network fault management systems, were built from the ground up with our network. The tight integration of all these components provides the company with efficient systems for network management and customer care, and the tools necessary to continually improve our network and the quality of service we provide to our customers. For EIS, our GSA Customer Portal supports all and handles agency quotes, service orders through provisioning, notifications, user account management,. We provide authorized agency users accounts on our system accompanied with associated user training and guides. Vol. 2 Management RFP No. QTA0015THA Use or disclosure of data contained on this page is subject to the restrictions on the title page of this proposal.

6 General Services Administration (GSA) Enterprise Infrastructure Solutions (EIS) The Level 3 GSA Customer Portal adheres to common industry standards and does not require special software or plugins beyond standard web browsers with default built-in functionality. It conforms, as our For EIS, Level 3 GSA Customer Portal supports the Government s requirements and the specific demands of GSA s EIS Program by leveraging the expertise and knowledge gained from our experience on the The primary changes required in the current system include expansion of new or enhanced product and service offerings, included features, addition of the service catalog, and incorporation of all data exchange requirements in compliance with the EIS Data Dictionary defined in EIS RFP Section J The current portal architecture has been well received by our agency customers and includes robust support for service ordering, operational support, billing, inventory management, trouble handling, training, and customer service. The services and features inherent in Level 3 s GSA Customer Portal are installed, operated, and maintained at The GSA Customer Portal delivers real-time program information from operations, trouble ticketing, billing, ordering, and network performance systems. The GSA Customer Portal architecture is customized to meet or exceed the Government s Internet policy for design, operations, navigation, search, content architecture, and content management. Our portal will be implemented using a service-oriented architecture to directly interface with our BSS through secure Web services. This provides the Government and our clusters in our data centers that protect against hardware failures. Our architecture includes dedicated servers to load-balance requests across the Web and application servers, optimizing the application s performance and response time. Vol. 2 Management RFP No. QTA0015THA Use or disclosure of data contained on this page is subject to the restrictions on the title page of this proposal.

7 General Services Administration (GSA) Enterprise Infrastructure Solutions (EIS) The Level 3 GSA Customer Portal provides the same robust, scalable, and faulttolerant environment we have in place today for the Networx Enterprise and WITS 3 contracts, and for our commercial customers. Our system load-balances across the Web and application servers to optimize the application s performance and response time, providing best commercial practices for the end user. The Level 3 GSA Customer Portal supports the Government s requirement for both public and secured areas. The secured user can access authorized data, make queries, obtain reports, and perform on-demand downloads for audit, billing verifications, and other Government program management purposes. Access to the level of data retrieved or displayed is limited by the user s association in the agency hierarchy. Only authorized personnel can access data in the secured area, meeting the requirements stated in EIS RFP Section G.2.2 Roles and Responsibilities, and Section C.1.5 Authorized Users. 2.0 Management Level 3 s CPMO coordinates BSS development which is performed by our The result is a BSS that is highly cohesive and optimized for the efficient delivery of real-time data with security, privacy, and accessibility (Section 508) compliance built in. Level 3 provides upgrades to its BSS at no additional cost to the Government, as these upgrades become available to its commercial customers. 3.0 Technical Development and Implementation Level 3 is solely responsible for all development, testing, and maintenance including, but not limited to, security validation, functional testing, and configuration control. Our Each sprint includes a set of User Stories, which define the specific requirements of the functional element being implemented. This iterative approach reduces complexity and risks by decomposing the larger effort Vol. 2 Management RFP No. QTA0015THA Use or disclosure of data contained on this page is subject to the restrictions on the title page of this proposal.

8 General Services Administration (GSA) Enterprise Infrastructure Solutions (EIS) into more manageable efforts that are easier to estimate and complete on a defined schedule. Figure depicts our system development and implementation methodology. Figure BSS Development and Implementation Approach and Timeline. Level 3 uses a successful, repeatable process to develop our BSS for the EIS program. We use three approaches for integration, each of which has a specific purpose. solutions get real-time updates for only the data relevant for each individual system. Second, we use management software to facilitate high throughput. The Level 3 Network management system s underlying architecture supports the transfer of relevant alarms and traps to our The redundant architecture deployed in for trouble ticketing and operations automation. Our state-of-the-art operations automation system reads the alarms, applies a knowledge-based, configurable set of methods to instantly determine the level of severity, location and fix agent of the generated trouble ticket. This functionality is used in our commercial systems to proactively notify our customers. Third, we use a software to loosely couple our systems. Each system is responsible for versioning their services and publishing their Vol. 2 Management RFP No. QTA0015THA Use or disclosure of data contained on this page is subject to the restrictions on the title page of this proposal.. This loosely

9 General Services Administration (GSA) Enterprise Infrastructure Solutions (EIS) coupled approach enables each system to change their internal workings and have various release dates without impacting other applications. Level 3 uses a 4.0 Risk and Contingencies Level 3 uses the. tracking the test phase in which a 5.0 BSS Change Control [G.5.5.1] After the initial, and assist in Level 3 s CPMO provides a. In the event of an emergency change, the CPMO notifies the Government as soon as a required change is discovered. For all changes subject to change control, Level 3: 1. Vol. 2 Management RFP No. QTA0015THA Use or disclosure of data contained on this page is subject to the restrictions on the title page of this proposal.

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15 General Services Administration (GSA) Enterprise Infrastructure Solutions (EIS) 7.0 Training Evaluation [G.10.2] Training evaluation is integral to Level 3 training processes, support, maintenance activities. Level 3 provides Vol. 2 Management RFP No. QTA0015THA Use or disclosure of data contained on this page is subject to the restrictions on the title page of this proposal.