Queries/Suggestions Vendor Response by MPSEDC 1 Cost of bid document Pg No. 2 BID DATASHEET

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1 Tender for selection of System Integrator for Supply, Installation with application and Maintenance of PoS Devices for Department of Food, Civil Supplies and Consumer Protection (DoFCS&CP). (Tender no. MPSEDC/Proj/PoS/2014/126) Pre-Bid Meeting held on 10th Nov 2014 Clarifications on Queries Raised S. 1 Cost of bid document Pg 2 BID DATASHEET Does bidder needs to pay document fee (Rs taxes) for each group or per RFP? uroomtech Document is self explanatory. 2 EMD / Bid Security Amount Pg 2 BID Single bidder can bid for max of 4 groups. Is security uroomtech Document is self DATASHEET deposit applicable per RFP or does bidder needs to submit the security deposit per group? explanatory. 3 General Is Consortium is allowed for this bidding? uroomtech Document is self explanatory. 4 General Does bidder needs to submit the documents for all bidding groups ( Max 4) individually? uroomtech As the bid is to be submitted for each group the support document for each group has to be submtted. 5 General Does the bidder need to give the technical presentation for all bidding groups (max 4) individually? 6 General What role will a bidder get if they get only one group? Do they need to work under any other bidder who owns the more than one group? uroomtech uroomtech The machines offered for the respective group is to be demonstrated. If machine is common for all groups then a single presentation will be sufficient. Work order will be awarded to the qualified bidder for a group hence they need not work under any other bidder. 7 Technical presentation and demo by the bidder Pg 2 BID DATASHEET Has the PoS demo to be done with the application loaded on it. If yes then minimum Powercarft Electronics The bidders don t need to come with software since it needs to be developed. 8 PKI based encryption required Pg 26 Pt E Please specify any specific PKI encryption required Powercarft Electronics, No specific PKI based encryption desired however it should be secured as per the best practices.

2 9 Training that will be conducted at the FPS level as per the request of food department Pg 26 Pt FPS level training if required is said. Please clarify as Powercarft F then a possibility arises that if at more than Electronics 10000/12000nos of FPS level training required then it will be difficult for SI. So we request to change it to block level training as to be conducted for induction training. The bidder has to assess the number of trainings depending on the FPS in each district as given in the table in section 2.3. And subsequent training shall be need based as per the tender clause 5.1 (f). 10 Implementation schedule Pg 29 Pt 5.2 Considering the volume of no s of PoS devices to be implemented and if a single PoS device manufacturer is vendor to all the different successful SI of various group it will be a very big task for PoS manufacturer. Also considering lead time required to arrange components by PoS manufacturers schedule should be t+12 instead of t+6, similarly it should be t+24 where ever it is t+12, and t+25 instead of t+13 and t+20 for t+10 Powercarft Electronics 11 PSTN port integrated required Pg 44 Pt PSTN has become obsolete. Also GPRS/ Ethernet/ Powercarft USB these many options are available for data Electronics communication. So is PSTN of any use because unnecessarily it will add up to the cost of the product. 12 The USB port should support device battery charging through any other USB charging source Pg 44 Pt USB source supply will charge the battery at 5 volts Powercarft and it will charge very slowly as the Electronics PoS device requires minimum 9v for charging. And as it is you had asked for additional Battery and extra charger which can take care of power management. 13 Smart card (optional) Pg 58 Pt Please specify as provision for it has to be done at production stage and if not used it will unnecessarily have big impact on the price. Powercarft Electronics 14 Smart Card (Contact type) 2 Number of Smart Card Reader & Writer (ISO 7816 Complaint ) (Optional) Pg 59 Pt POS device, Sl. 15 We have one smart card reader & writer slot. You have asked for 2 slots. Do 2 numbers of slots mandatory for this project? Shin Heung Precision 15 EMI/EMC Compliance Pg 60 Pt POS device, Sl. 24 We request you to consider CE certification also. CE/EMI/EMC. International manufacturers will have CE. Shin Heung Precision

3 16 Add on Antenna Pg 60 Pt POS device, Sl. 25 Which kind of antenna you are referring to here? We have built in GSM. GPS Optional. Shin Heung Precision If the built in antenna is able to communicate properly with the server then no additional antenna is required however the connec tivity should be available in mode 1 and mode EMD Submission Date 17/11/2014, 15:00 Hrs. The EMD has to be submitted online 18 The Bidder should be in the business of supply, installation and maintenance of PoS machines in India for last three years as on date of submission of bid. Pg 2 BID Please allow us to submit the EMD in the form of DATASHEET Bank Guarantee Pg no. 21, 22 Pos technology has come into the market just Eligibility recently and not many projects of similar nature have Criteris Pt no. 2 been executed. Hence it is highly recommended that the bidders with past experience of hand held devices also be allowed and amend the clause as follows: The Bidder should be in the business of supply, installation and maintenance of PoS machines / Handheld machines in India for last three years as on date of submission of bid. 19 The Bidder shall have at least 1 work order for supply, installation and maintenance of total 500 PoS devices in the last three years. Pg no. 21, 22 Eligibility Criteris Pt no. 4 Please allow the work experience of supply, installation and maintenance of Handheld machines also to satisfy this criterion 20 PoS Machine supplied: Number of PoS machines supplied in the last 3 financial years (FY , , ): Pg no. 23, 24 Technical Qualification Criteria Pt no. 2 To have more bids in competition, please relax this clause and allow supply of Handheld machines also to fulfill this criterion. 21 Experience in Government: Experience of supplying Point of Sale devices for Government/ PSU/ Private sector listed company projects in India with project value greater than 1.00 crores each Pg no. 24 Technical Qualification Criteria Pt no. 3 Please relax this clause and allow us to show the projects experience with supply of Handheld machines also to meet this criterion to have more bids in competition 22 General - Consortium We request the department to allow Consortium of two members to participate in the bid. 23 General - Meeting the Pre-Qualification and Technical Criteria We request the department to allow any of the Consortium members. 24 Bid Submission Date 17/11/2014,15:00 Hrs. Pg 2 BID DATASHEET 25 Method of submission of Proposal Only through e-procurement portal of MPSEDC (website Pg 2 BID DATASHEET We request the deaprtment to provide us adequate time for preparation of the bid. Hence, provide us at least 10 working days after issue of pre-bid clarifications Request you to allow submission of EMD in Bank Guarantee form

4 26 Method of submission of Proposal Pg 3 Request you to provide details of online submission like maximum number of files that can be uploaded, maximum size of files that can be uploaded, total quota of bid size etc. 27 Tender Evaluation - c) Eligible bidders scoring 60% or more in the Technical evaluation shall be considered for financial evaluation. Pg no. 21 Pt no Quality and Cost-Based Selection (QCBS) is a competitive selection process that takes into account the quality of the proposal and the cost of the services in the selection of the successful firm for a project thus in turn ensuring the successful implementation and completion of the project. Hence, we would recommend that the selection of successful firm be done on 75:25 QCBS Method The Bidder should be in the business of supply, installation and maintenance of PoS machines in India for last three years as on date of submission of bid. 4 - The Bidder shall have at least 1 work order for supply, installation and maintenance of total 500 PoS devices in the last three years. Pg no. 21,22 As per the scope of work, the project involves 4.2 Eligibility implementation of hand held devices. Kindly confirm Criteria Pt no. 2, that handheld devices will be considered as PoS 4 machines for compliance to the eligibility criteria. 29 Financial Statements (Balance Sheets Audited by a Certified Chartered Accountant) 30 Annexure II: Technical Proposal Formats Covering letter 14. STQC certification no. Pg no Eligibility Criteria Point - 3 Pg no. 48 Pt no. 14 Request you to allow submission of Financial Statements (Balance Sheets Audited by a Certified Statutory Auditor) Kindly confirm that in case of bidder being an authorized dealer, STQC certification no. of OEM can be provided for this clause No Change. Authorised dealers of OEM are allowed Details of Technical Manpower available with bidder in the format 9.6 Certified by Auditor / Company Secretary/ HR Pg no. 49, 50 Pt no. 9.2 Checklist for Technical Proposal. Kindly clarify the purpose, qualification and number of Technical manpower required. No Change

5 33 f) The bidder shall give training to all PoS operators in the use of devices as well as in troubleshooting of simple/basic errors. The trainings will be conducted on the weekly off day when the FPS remains closed. There will be at least 2 trainings to be conducted for all PoS operators. The induction training will be a class-room based training to be conducted at the block level. The on-the-job level training will be need based training that will be conducted at the FPS level as per the request of the food department. The contents, trainers and training will be provided by the SI. The venue of the training and logistics support for training will be provided by the department of food. Pg no. 26 Pt no f (Scope of Work) 1. What will be defined as a block for induction level training? Whether each group/each division/each district is to be consider as a block. 2. Define group size and no. of session for each block. 3. Request you to amend this clause, (The on-the-job level training will be need based training that will be conducted at the FPS level as per the request of the food department)as, The on-the-job level training will be need based training that will be conducted remotely/telephonically by the SI as per the request of the food department. ; Refer S. 9 in sheet above 34 Should support GSM Network with GPRS, Wi-Fi, Ethernet, PSTN (Integrated ports) Pg no. 44 Pt no. 8.1 Point of Sale (PoS) Devices Clause - 5 The PSTN ports have now become obsolete. There are other options for data communication such as PRS/ ETHERNET/ USB. Request you to remove PSTN as it will unnecessarily add to the product cost Refer S. 11 in sheet above 35 RS-232, USB 2.0 or higher (full speed). The USB port should support device battery charging through any other USB charging source Pg no. 44 Pt no. The USB Source will charge the PoS at 5V as 8.1 Point of Sale compared to the 9V required by the device. This will (PoS) Devices slow down the charging process immensely. MPSEDC Clause - 6 has also provisioned for additional battery and extra charger due to which this requirement is not necessary. Request you to remove this requirement Refer S. 12 in sheet above 36 2 Number of Smart Card Reader & Writer (ISO 7816 Complaint ) (Optional) Pg no. 59 Pt no Point of Sale (PoS) Devices Clause Implementation Schedule Pg 29 Pt Technical Presentations and demonstration by the bidders Pg 2 BID DATASHEET Provision of Smart Cards will have to be done at production stage. In case these are not put to use, they will unnecessarily have a huge impact of cost. Hence, kindly specify whether Smart Cards are required or not. Considering the volume of PoS to be implemented, we request amendment in the Implementation schedule as below: 1 Signing of contract T Deployment, Installation of PoS devices (along with customized application) and start of provision of services T Training of manpower completed T Establishment of PMU at the State level and support staff at district level available T Setting up of Helpdesk T Final Acceptance Test completed by T Go-live (for calculation of five years of engagement period) 28 week onwards Kindly specify whether Demo of PoS is to be done with the application loaded on it. In such case, kindly provide detailed requirement of the Technical Presentations and demonstration Refer S. 13 in sheet above Refer S. 7 in sheet above

6 Number of Fair Price Shops under each of the Groups Pg no. 12 These are the current number of Fair Price Shops and new shops are likely to be opened in future. Some existing shops may also be closed in future. Therefore, the number of shops in a district is likely to change by 25% of its current number. 1. Request amendment to 5% instead of 25% for the above clause. 2. Also in case of changes in quantity beyond 5% which may have commercial impact for the bidders, there should be adequate provision for necessary price revision. 3. Also request to provide time frame for such increase. 40 Commencement of the transactions on 95% of the PoS devices in each and every district within that group Pg no. 29 Pt. no. 5.2 Implementation Schedule Recommended amendment as "Any delay for go live of 95% of PoS due to purchaser end or any external reason beyond the control of bidder in such case completed PoS should be consider as go live and payment accordingly should be released. 41 The definition of a completed transaction will be as noted within the payment schedule 42 The go-live for the start of 5 years of engagement will be at the group level. The go-live definition for a group will be: Commencement of the transactions on 95% of the PoS devices in each and every district within that group. Pg no. 29 Pt. no. 5.2 Implementation Schedule Pg no. 29 Pt. no. 5.2 Implementation Schedule There is no clarity within payment schedule, Requested to provide the details of definition of a complete transaction. Recommended to consider billing from go live of individual district. 43 The go-live for the start of 5 years of engagement will be at the group level. The go-live definition for a group will be: Commencement of the transactions on 95% of the PoS devices in each and every district within that group. Pg no. 29 Pt. no. 5.2 Implementation Schedule In case bidder selected L1 for all 4 group in such case PO shall, be issued at one go for all group or in different phases, also confirmation required that implementation schedule given in tender is applicable for one group or for all 4 group. 44 In case there is delay from bidder in obtaining the final acceptance as per the implementation schedule, 1% of the total monthly fee for the particular group will be levied as penalty (for every week of delay) on the SI Pg no. 30 Pt. no. 5.2 Implementation Schedule (a) Recommended penalty 0.25% of monthly revenue per week basis. 45 The SI shall cooperate with the third-party external auditors for conducting certifications and audits and shall also assist in strengthening of processes by attending to audit points. Pg no. 30 Pt. no. 5.3 Support (b) Who will appoint 3rd party auditor and who will bear the cost of the same MPSEDC will appoint the third party auditor and will bear the cost. 46 Payment Schedules Pg no. 32 Pt no. 6.1 Payment Schedules How many working days during the month on PoS? As per our understanding on the day of weekly off and others holiday installed device will be in operational condition and same shall be consider for counting of 20 days in month. Required confirmation on this.

7 47 Effort shall be made to make payment possibly within 3 days Pg no. 32 Pt no. We request addition of the following clause in the of receiving communication from MPSEDC that payment need to be made to the SI by Department of Food. 6.1 Payment Schedules payment terms: The payments will get released to the bidder within 30 days of submission of invoice, including necessary approvals from MPSEDC. In case of any delay from MPSEDC in approving the monthly bills, the monthly payments shall not be delayed and shall be released within 30 days from the submission of invoices. 48 Other Payment Terms: Pg no. 32 Pt no. 6.2 Other Payment Terms 49 Penalties Pg 35 Pt no. 6.4 Penalties 50 Penalties Pg 35 Pt no. 6.4 Penalties What kind of payment is covered under the other payment terms? Recommended maximum penalty should be cap maximum up to 5% of Total contract value including monthly value. In case machine will be not functional due to mishandling /mismanagement by PoS staff, such break down should be excluded from SLA. 51 The engagement shall remain in force for 5 years (Five years) from date of signing of contract Pg no. 38 Pt no. 7.3 As per this clause contract period shall be for 5 year from the signing of contract but as per Clause 5.2 implementation Schedule sl7 contract period for 5 year after go live of project. Request confirmation total contract period. 52 Suspension & Termination of System Integrator Pg 39 Pt no. 7.7 In case of any dispute will be not settling between both parties arbitrator shall be appointed on mutually agreed terms. 53 The successful bidders/system Integrator shall indemnify, protect and save MPSEDC and MPSEDC against all claims, losses, costs, damages, expenses, action suits and other proceeding, resulting from infringement of any patent, trademarks, copyrights etc. or such other statutory infringements in respect of all components (like system software, software tools, hardware etc.) and the services rendered under this tender. Pg no. 41 Pt no Indemnity The successful bidders/system Integrator shall indemnify, protect and save MPSEDC and MPSEDC against direct losses, damages only Recommended amendment accordingly 54 Interpretation of the clauses in the Tender Document: In case of any ambiguity in the interpretation of any of the clauses in Tender Document, the MPSEDC interpretation of the clauses shall be final and binding on the bidder. The decision taken by the MPSEDC in the process of Tender evaluation will be full and final Pg no. 19 Pt no In case of any differences understanding of tender clause between bidder and purchaser there should be appointed independent third party to advise final view on the matter/clause. Recommended amendment accordingly. 55 Less than 20 days and less than eighty percent of transactions. Pg no. 33 Pt no. 6.3 Service Level Agreement In case of Power failure beyond additional battery usage, unavailability of shop keepers, such incident to be excluded from SLA parameter for calculating penalty. E50

8 FCS Automation Process 13 Kindly Confirm, the who is responsible for HHT Paper roll and Other Consumable. And request you remove the additional battery because it would be cost high to the project and HHT will remains on one single location and shall be charge via AC current All the consumables except paper will be provided by the SI, paper roll wil be provided by the FPS Shopkeeper Issuance of the commodities at FPS shop to the beneficiaries 13 Request you to explain the clause, Who is responsible for POS device to be switched on whether POS device is in working with required connectivity. And request you to provide the last 2 years of transaction details Scope of System Integration 16 Request you to explain the scope of SI for Integration with Central Server and Aadhar Application and What are the responsibility of NIC and SI, Who will help or assite for Integration with existing application. Document is self explanatory Supply, Installation and Maintenance of Devices (Build- 26 Kindly confirm the no. of location or no. POS device where POC to be conduct and up to what time period. POC to be given at the central point bhopal to ensure compliance as per requirements however a certifcate that all machines deployed in the each group is to be submitted by SI. If more than one type/make of machine is to be deployed in field then demonstration of all types/makes of machine is to be provided Supply, Installation and Maintenance of Devices (Build- 27 Request you to clarify at which location data to be synced and who is responsible for the same Supply, Installation and Maintenance of Devices (Build Supply, Installation and Maintenance of Devices (Build Supply, Installation and Maintenance of Devices (Build- 27 Request you to clarify at what level SI to provide support to the department at Divisional level or at FPS. We request you to make the provision at Divisional level. 28 Request you to clarify who is responsible for carry Case wear and tear, At up to what time interval SI need to replace the carry case ones in two year etc.. 28 Request you provide the increase no. of FPS in future and time line for the same. Maintenance of the pos device including all accessories is the reasponisibility of SI Refer S. 39 in the sheet above.

9 64 Kindly confirm, if any delay in Training/ unavailability Refer clause of person or any dependency on MPSEDC person than who will bear the additional cost. number 5.2 of RFP Supply, Installation and Maintenance of Devices (Build- a) The bidder shall procure and deploy PoS devices at all locations where FPS are located in his allotted area of operations 28 Kindly Confirm the point: The devices being supplied by the SI should be tested and certified prior to delivery of the device to the Department. Request you to clarify what type of testing Certified you are asking. As per our understanding is it STQC Support 30 Kindly Confirm at what level SI- SLA counting is starting for call log is it from centralized helpdesk (Tier 1)or Tier 2 helpdesk maintained by SI when SI get the complaints logs for Centralized helpdesk. Request you to provide the scope of Helpdesk setup, MPSEDC will provide the space/ Electricity/ Furniture. Or SI shall set up centralized help desk at suitable location in INDIA. SI is free to set up any call center anywhere in india beyond the scope of work to provide remote/telephonic support Service Level Agreements and Payment Schedules 32 Kindly Confirm, the SLA Term with respect to Power cut or Power failure at FPS, Unavailability of Fair price shop keeper or if No. Of working days are less than 20 days or of transaction to done are less than 80% Refer to S. 46 in the sheet above Recommended to consider Price validity up to 60 days from the last date of bid submission. Any further extension should be cap maximum up to 30 days What will be the criteria of L1 i.e. Group wise selection or complete set of 4 group in case bid The L1 will be selected for each group. submitted for 4 group 70 General Query on the Group bidding Kindly consider each group as a separate tender and in case bidder wants to bid for 4 groups then they will have to submit 4 tenders 71 General - Change in the financial proposal to be made 72 General - Submission of EMD 73 Genaral - to be developed by SI No Change. Bidder can use any technology provided it can communicate with the NIC software 74 General query on the complaints The vendor timeline of 48 hours will start from the complaint forwarding by Tier - 1 to Tier - 2

10 75 Genaral Query - scope of work & support. page scope of work & page support