Tivoli Point-of-Sale Manager V2 Enhances Availability of IBM POS Terminals

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1 Software Announcement September 19, 2000 Tivoli Point-of-Sale Manager V2 Enhances Availability of IBM POS Terminals Overview Tivoli Point-of-Sale Manager V2 enables retailers to maximize revenue and control costs by enhancing the availability and management of IBM 4690 Point-of-Sale (POS) solutions in their stores. For retailers that depend on the 4690 POS solution, Tivoli Point-of-Sale Manager extends Tivoli Enterprise s management capabilities to manage POS devices, as part of an innovative end-to-end systems management strategy. This release bolsters the previous version by integrating with Tivoli Software Distribution, Tivoli Inventory, and Tivoli Enterprise Console. Together with Tivoli Enterprise, Tivoli Point-of-Sale Manager creates a powerful management environment that monitors store systems and can respond automatically to system error events, potentially eliminating problems before they result in downtime or affect customer service. The bottom line is less system downtime, reduced help desk costs, and more time for store operations staff to sell merchandise. Tivoli Point-of-Sale Manager V2 is the evolution of the previous product Tivoli Manager for Retail V1. Key Prerequisites Tivoli Management Framework or later Tivoli Device Manager Tivoli Software Distribution or later (required for software distribution functionality) TEC Server or later (required for event management) Tivoli Inventory or later (required for inventory functionality) Planned Availability Date September 22, 2000 At a Glance Tivoli Point-of-Sale Manager V2 enables management of IBM 4690 systems. This software provides the following benefits: Automates problem resolution Reduces system downtime Lowers help desk cost Increases floor time for store personnel to concentrate on sales Eliminates the need for a separate management system for store operations via integration with Tivoli Enterprise This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description Tivoli Point-of-Sale Manager V 2.0 enables retailers to maximize revenue and control costs by enhancing the availability of IBM 4690 POS terminals in their stores. An inoperative POS terminal directly results in the loss of a sale in many cases as customers often don t have the time for store personnel to resolve the problem. In addition to the loss revenue on a sale, problems are compounded with dissatisfied customers and inefficient operations as store personnel attempt to resolve problems. Tivoli Point-of-Sale Manager provides a solution that enables proactive management of POS terminals to ensure their availability, which speeds the checkout process while allowing store personnel to maximize the time spent assisting customers to make purchases. Tivoli POS Manager, with Tivoli Enterprise, creates a powerful management environment that monitors store systems and responds automatically to correct problems before they result in downtime or affect customer service. Integration with the Tivoli Enterprise Console allows this by enabling system administrators to respond to events in the same way they currently respond to events in their backend systems; no additional training is required, other than being aware of IBM 4690 capabilities. Integration with Tivoli Software Distribution further enables system administrators to deploy new applications, operating system updates, and data files to thousands of controllers automatically and remotely. This efficient method of deployment allows for easy packaging, distributing, and installing of software on an enterprise-wide scale. Tivoli Software Distribution uses transaction-based technology to guarantee that all client and server software components are installed in an accurate, error-free, and fully synchronized manner. Integration with Tivoli Inventory makes enterprise-wide IBM 4690 system configuration information readily available to the people who need it by allowing them to automatically scan each system for vital management information. This information is stored in one of many popular relational database management systems, and Tivoli Inventory provides powerful facilities to exploit this data. Tivoli Inventory also enables frequent updates to keep the database accurate, even when the environment is large and network bandwidth is at a premium. Accurate inventory information is vital for administrators challenged with quickly resolving problems and spotting trends. Trends that correlate POS hardware and software configurations with certain problems can be used to determine problem areas with other similarly configured stores to eliminate these problems before they reach critical levels. Historically, most retailers have not been able to integrate the management of store operations with their existing system management solution. For retailer s that depend on IBM s 4690 POS solution family, Tivoli Point-of-Sale Manager extends Tivoli Enterprise management capabilities to manage POS devices, for the first time, as part of an end-to-end systems management strategy. The Tivoli POS Manager solution solves this problem and eliminates the need to support two separate management operations with one comprehensive, completely integrated system-tivoli Enterprise. This program is EuroReady. Euro Currency For more information on the implications of the euro, visit the IBM euro Web site at: EuroReady Products IBM considers an IBM product to be EuroReady if the product, when used in accordance with its associated documentation, is capable of correctly processing monetary data in the euro denomination and of respecting the euro currency formatting conventions (including the euro sign). This assumes that all other products (for example, hardware, software, and firmware) that are used with this product are also EuroReady. IBM hardware products that are EuroReady may or may not have an engraved euro sign key on their keyboards. Currently, EuroReady status applies primarily to IBM products specific to the EMU countries. Products that are not specific to these countries are deemed to be not ready for euro unless otherwise stated in the product s country-specific specifications. IBM Hardware Ready IBM supplies certain IBM products which include third party software (pre-loaded or not) and/or third party attached hardware. In these instances IBM is not in a position to assert that these third party products are, in themselves, EuroReady. Therefore, such IBM products will be designated as Hardware ready. EuroReady Solutions IBM considers a solution to be EuroReady when the solution providers have: Analyzed the euro requirements, including the need to comply with relevant EC rules Built in appropriate function and can clearly demonstrate this by: Detailing euro related requirements Describing how these will be implemented in the solution Declaring when the implementation will be generally available The euro capabilities of a EuroReady solution will be clearly identified as features of the Solution specification as described in the contracts document. Reference Information Tivoli Systems Introduces Value-Based Pricing for Tivoli Products A Simpler and More Flexible Pricing Structure Software Announcement , dated February 15, 2000 New Value-Based Pricing for Tivoli OS/390 Systems Products Software Announcement , dated April 25, 2000 Trademarks OS/390 is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Tivoli and Tivoli Enterprise Console are registered trademarks of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Other company, product, and service names may be trademarks or service marks of others

3 IBM US Announcement Supplemental Information September 19, 2000 Education Support Descriptions of all classroom and self-study courses are contained in the Catalog of IBM Education and Training. For current information on Tivoli Systems education, call or visit the Tivoli Systems home page on the Internet at: Offering Information Product information will be available on day of announcement through Offering Information (OITOOL) at: Publications The following documents will be shipped with the Tivoli Point-of-Sale Manager program in hard copy form. Title Tivoli Point of Sale Manager User s Guide (English) Technical Information Specified Operating Environment Order Number GC Hardware Requirements: Hardware platforms supporting UNIX or Windows NT with the software levels stated in the Software Requirements section. Software Requirements: Tivoli Point-of-Sale Manager runs on the following software platforms. IBM AIX 4.1, 4.2 and 4.3 Sun Solaris 2.4, 2.5, 2.5.1, and 2.6 Windows NT Version 3.51 SP5, 4.0 and 4.0 SP3 Packaging: Tivoli Point-of-Sale Manager is distributed with: International Program License Agreement (Z ) License Information document (LC ) Tivoli Point-of-Sale Manager V2.0 CD ROM (LK3T-4639) Tivoli Point-of-Sale Manager V2.0 NLV CD ROM (LK3T-5095) Security, Auditability, and Control This program use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Ordering Information Charges are for applicable quantities based on Tivoli Management Points. Basic License: The ordering feature numbers included here are not new, they are included for ordering convenience. Refer to Software Announcement , dated February 15, 2000 for the original announcement of the following feature numbers. To order a basic license, specify the program number, feature number 9001 for asset registration, and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number from the tables below in the quantity desired (maximum quantity of 250). The quantity of Tivoli Management Points is based on number of servers that are managed. Use the following table to order the program products listed below. Tivoli Management Points Product Number Product Name Qty 1 Qty TRE Tivoli Point-of-Sale Manager Tivoli Systems Support Although the first year of support is included in the product price, a no-charge order must be placed using program number 5698-SPT specifying feature number 9001 for asset registration and the appropriate First Year Standard Support No Charge feature number. This 5698-SPT order establishes entitlement records worldwide. If a 5698-SPT order is not placed, the customer will not be entitled to support even during the first year of a license. Prior to the end of the first 12 months support period, customers will be notified of their support renewal options. Unless the customer notifies IBM/Tivoli to discontinue or alter the level of support currently being received, support will automatically be renewed for annual billing at the same level as selected in the first year. Once the subsequent year support feature numbers are in place, renewals are automatic and billed annually unless support is cancelled by the customer. Tivoli Systems offers a variety of support options in response to diverse customer requirements. The table below summarize these offerings. This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

4 Support Categories Standard Standard 24 Select Support Coverage via Normal 7 x 24 7 x 24 Web, phone, fax, and Bus Hrs Web Support Tools (TIPS, FAQs, Yes Yes Yes White papers, Tools, Patch downloads) Maintenance and Upgrades Yes Yes Yes Support News Yes Yes Yes Escalation Process Yes Yes Yes Initial Tivoli Select Support No No Yes Review (one customer location and one review per contract) Heightened Responsiveness Severity 1 1 hour No No Yes Severity 2 2 hour No No Yes Severity 3 4 hour No No Yes Severity 4 4 hour No No Yes Fast Path to Tivoli Select No No Yes Level 2 Engineer Heightened Resolution Priority No No Yes Proactive Tivoli Management No No Yes Notification Onsite when Required No No Yes (two trips per year not to exceed six days in total) Tivoli Select Support review No No Quarterly and recommendations (customer to identify single point of control site) Minimum of 40,000 renewable No No Yes Tivoli management points required in aggregate Tivoli Standard Support this offering provides: Technical support via Web, telephone, fax, and during normal IBM/Tivoli business hours Monday through Friday, except local holidays Corrections (PTFs) or patches that fix substantial deviations of unmodified Tivoli products from the then-current code, publications, and/or informal documentation (that is, release notes and memos) Software product updates that are improvements, extensions, or other changes which IBM/Tivoli, at its discretion, deems to be reasonable Customer Self-Help Options available via Web 24x7 including: Support Procedures Maintenance renewal information and registration for access to support Product-Specific Support Pages Technical Documentation including FAQs, Quick Solution Hints and Tips, Product Certification Information, Release Notes, Installation Guides, Redbooks, White Papers, and Fix READMEs Knowledge Base Search engine providing answers to many technical questions; databases include APARs, FAQs and Fix READMEs Education and Training Support Services Databases allowing customers to download code fixes and report or update problems Links to Support Contacts providing the Tivoli Support phone number nearest the customer Tivoli Standard-24 this offering provides: All components offered in Tivoli Standard Support In addition, Tivoli Standard-24 Support provides enhanced features including Technical support via Web, telephone, fax, and , 7x24 including holidays Off-shift and holiday support provided on Severity 1 issues only Tivoli Select this offering provides: All components offered in Tivoli Standard-24 Support

5 In addition, Tivoli Select provides enhanced features including: Initial Tivoli Select support review Heightened responsiveness -- Severity 1 1 hour -- Severity 2 2 hours -- Severity 3 4 hours -- Severity 4 4 hours Fast path to Tivoli Select Level-2 Engineers Heightened Resolution Priority Proactive Tivoli Management Notification Customer Initiated On-Site Support available up to twice per contract period Tivoli Select Support review and recommendations Support provided in English only A minimum purchase/installation of 40,000 renewable points of Tivoli products in aggregate is required to acquire this support option. Support Upgrade During the first year of a license, the customer may upgrade to the Tivoli Standard-24 or Tivoli Select Support option by ordering the applicable OTC feature number from the table below. The OTC feature numbers may be speci- fied on the initial order or later via an MES during the first year only. Ordering this OTC feature will not result in an extension of the no-charge support period. In subsequent years, if a customer wants to upgrade to the Tivoli Standard-24 or Tivoli Select Support option, an MES order must be entered to discontinue the existing support option feature number and to add the feature number for the desired options. After an MES order is entered, the support will be renewed and billed annually at that support level unless support is cancelled by the customer SPT First-Year Support Options Use the following table to order support (5698-SPT) for the program products listed below. Upgrade Upgrade from Upgrade from 1st Year from 1st Year Std-24 1st Year to to 1st Year to Std-24 Select Select Support Support Support Support Support No One-Time One-Time One-Time for Charge Charge Charge Charge Program Support for Feature Feature Feature Feature Number Program Name Number Number Number Number 5698-TRE Tivoli Point-of-Sale Manager Qty of Qty of SPT Subsequent Year Options Use the following table to order support (5698-SPT) for the program products listed below. Standard Std-24 Select Support Support Support Support Annual Annual Annual for Charge Charge Charge Program Support for Feature Feature Feature Number Program Name Number Number Number 5698-TRE Tivoli Point-of-Sale Manager Qty of Qty of

6 The Standard Support option, Standard-24 Support option, and Select Support option are not transferable among the Tivoli Enterprise products. If support is desired, support option feature numbers must be ordered for each licensed product. The quantity of the billable feature numbers for support must be equal to the quantity of Tivoli Management Points for a licensed product. End of Support Tivoli Manager for Retail Version 1 will reach end of support 12 months after the availability of Tivoli Point-of-Sale Manager Version 2.0. Basic Machine-Readable Material Feature Distribution Description Number Medium Tivoli Point-of-Sale Manager English 5809 CD-ROM Customization Options: Select the appropriate feature numbers to customize your order with delivery options desired. These features can be specified on the initial or MES orders. Example: If publications are not desired for the initial order, specify feature number 3470 to ship media only. For future updates, specify feature number 3480 to ship media updates only. If, in the future, publication updates are required, order an MES to remove feature number 3480; then, the publications will ship with the next release of the program. Description Initial Shipments Feature Number Serial Number Only (suppresses shipment 3444 of media and documentation) Ship Media Only (suppresses initial 3470 shipment of documentation) Ship Documentation Only (suppresses 3471 initial shipment of media) Update Shipments Ship Media Updates Only (suppresses 3480 update shipment of documentation) Ship Documentation Only (suppresses 3481 update shipment of media) Suppress Updates (suppresses update 3482 shipment of media and documentation) Expedite Shipments Local IBM Office Expedite 3445 (for IBM use only) Customer Expedite Process Charge 3446 ($30 charge for each product) Terms and Conditions Agreement for Acquisition of Support (IAAS), with the Attachment for Support and its Addendum for Tivoli Systems, and an Order Form Transferable: Applies except when Support is in effect Limited Warranty Applies: Yes Guarantee: Two months Getting Started Period: Not applicable Usage Restriction: Yes. Usage is limited to the quantity of Tivoli Management Points acquired for a one-time charge. Educational Allowance Available: educational institutional customers Percentage: 15% Volume Orders: Not applicable Yes, to qualified Upgrade Protection Applies: Covered as long as Support remains in effect Licensed Program Materials Availability: only Object Code Entitled Upgrade for Current Upgrade Protection Licensees: As announced for each program Tivoli Support Support Center applies: Availability: Available until the product is discontinued: Applicable for: APAR Mailing Address: Support Line: No Yes Access is available through the Tivoli Support Center, 800-TIVOLI8 ( ) the first year of Tivoli Support is available at no additional charge. The first year starts when the product is shipped to the customer. subsequent years of Tivoli Support are available for a fee as part of the IAAS, IIAAPS, or any equivalent agreement 12 months after written notice of product discontinuance, that is, end-of-life (EOL) the current release the immediate previous release level for 12 months after the general availability of the current release Tivoli Systems Inc Capital of Texas Highway Austin, TX USA Attention: Product Development Agreement: IBM International Program License Agreement (IPLA), IBM International Agreement for Acquisition of Programs and Support (IIAAPS), IBM

7 Charges Charges are based on Tivoli Management Points. Charges per Tivoli Management point are unaffected by this announcement. Customer Financing: IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at: Trademarks AIX is a registered trademark of International Business Machines Corporation in the United States or other countries or both. Windows NT is a trademark of Microsoft Corporation. UNIX is a registered trademark in the United States and other countries exclusively through X/Open Company Limited. Tivoli is a registered trademark of International Business Machines Corporation or Tivoli Systems Inc. in the United States or other countries or both. Notes is a trademark of Lotus Development Corporation. Other company, product, and service names may be trademarks or service marks of others. Year 2000 Readiness Disclosure Statements made in this announcement regarding Year 2000 are Year 2000 Readiness Disclosures under the Year 2000 Information and Readiness Disclosure Act of 1998, a U.S. statute enacted on October 19,