A cloud software automation and management platform for the business market

Transcription

1 A cloud software automation and management platform for the business market SMART ENTREPRENEURS AUTOMATE For more information, visit or call +31 (0) Request a real-time demo through info@nuboserviceautomation.com

2

3 Content ABOUT NUBO SERVICE AUTOMATION THE AUTOMATION PLATFORM ALL NUBO SERVICE AUTOMATION ADVANTAGES IN A ROW PROJECT PHASING REASONS TO START USING NUBO SERVICE AUTOMATION SOFTWARE LICENSE & COSTS WHO WE ARE REQUEST A REAL-TIME DEMO THROUGH INFO@NUBOSERVICEAUTOMATION.COM

4 ALLOW US TO INTRODUCE OURSELVES About Nubo Service Automation Nubo Service Automation is a cloud management and automation platform consisting of a comprehensive cloud catalog, dashboard, and billing engine. The platform is intended for businesses serving large groups of customers who wish to automate their digital landscape. This includes orchestration, managing administration, monitoring, increasing sales, and presenting services and products in an orderly fashion. The management platform directly influences your end-users and the internal organization. With Nubo Service Automation you automate processes within your business flow in different areas such as operations, service, finance, sales, marketing, and logistics. With your personalized catalog you make the purchasing of services more comprehensive and easily manageable for your customers. They can for example save purchases within projects. On the other end you are presented with a dashboard that offers real-time insights into data linked to your CRM or ERP system. Here you gain insight through the use of personalized widgets based on your data. Imagine for example widgets about sales, visualizing targets, billing, ticketing, SLA alerts and more. OUR CLIENTS Our primary clients include Cloud Service Providers and IT distributors, but as a result of our in-house developed software, we also serve questions from large businesses, government, and the entertainment industry. The automation of business processes is the key to our success. SMART BUSINESSES AUTOMATE Automation and continuity in your service means: optimizing your business process; automated provisioning of services (cloud licenses, software and other services); serving clients and prospects faster gaining better insights into sales and service provisioning; increasing sales activities; saving on costs and time.

5 THE ADVANTAGES Nubo Service Automation exists to make your life easier CLOUD MANAGEMENT PLATFORM Nubo Service Automation provides optimal insight into your service. Sales, provisioning and ticketing is made comprehensive. On your personalized dashboard you can easily use widgets to create your desired insights. In addition to management and reporting, Nubo Service Automation functions as a powerful billing and payment engine. The platform is compatible with several ERP and CRM systems which creates one central environment. Within this environment you and your client can manage agreements and you gain real-time access into the billing process. The redundantly executed platform is provided in a licensebased format, which includes maintenance of the platform itself. We make use of the latest security standards. Within our SLAs we offer an uptime guarantee of 99,98%. All our data is run redundantly in tier 3 datacenters and complies with the latest security standards. AUTOMATION The Nubo Service Automation engine enables you to automatically provision all desired cloud and software services. This is an immense boost in efficiency when it comes to provisioning, management, and the billing process. Whether this concerns integration with Microsoft CSP tier 1 (Azure, Office 365) or AWS, or an on premise integration based on openstack, our engine helps you move forward. As a result of our standard integrations you can quickly start distributing your software or cloud services. You can combine services based on your preferences and provision them directly.

6 MULTI-TENANT Our platform supports a multi-tenant architecture. This makes it possible to create separate storefronts for your own resellers, MSPs, or ISVs. Your partner will have their own storefront with their own look and feel, and will also have the option of adding their own services. In addition, your partner is free to set the prices for the services provided through you. Due to this functionality, you can provide added value to your partner. You choose: only sell your own services in the cloud webshop, or sell your own services along with third-party services on which you can receive a nice commission. Role-based administration is included.

7 DIVERSE AND EASY TO INTEGRATE The Automation Platform Nubo Service Automation is a well-rounded product that continues to develop the more businesses are using it. Due to the diversity of our clients these can be a variety of options. This makes working on Nubo Service Automation a joy for our developers! DATABASE The database represents the foundation of Nubo Service Automation. It is connected to all other layers of the platform, including the CRM or ERP system. Within the database data is exchanged to and from the platform. Imagine business data such as your available services, client details, subscriptions, tickets, and contracts.

8 API INTERGRATIONS What s great about Nubo Service Automation is that the platform differs from client to client. With our integration capabilities the option to link certain systems to Nubo are virtually limitless. Imagine for example ERP, CRM, CSP (Tier 1) and other cloud system you are already using. If you don t wish to fall behind automation is key. STOREFRONT When purchasing Nubo Service Automation you can decide for yourself to go for a standard template, or one with your own look and feel, or to develop a custom design with custom integrations to your existing system and/or environment. The storefront consists of your services segmented into different categories. You can highlight certain products or indicate where you wish to cross-sell. It s even possible to add content to your storefront. With our multi-tenant architecture the options are endless. You can sell as well as bill your product portfolio in different ways, each with a custom-made design. You can have different shops offer the same products but at different prices. REPORTING The developed Nubo Service Automation dashboard consists of real-time data incorporated into widgets, and reflects data relevant to you. This makes it easy to report back to stakeholders and work on your sales and marketing strategies. Imagine data such as: revenue, KPIs, sales, outstanding invoices, products, best sold products, prices, cross sell, up sell, deep sell, open tickets, SLAs, clients, and partners. We are happy to develop based on your wants and needs.

9 COMPLIANCE Cloud services and SLA agreements go hand in hand. Clients expect actions and correspondence according to certain agreements. Within the platform we offer the option of SLA management and the direct linking to existing ticketing and monitoring systems. For example, you will receive real-time warnings upon ticket creation, downtime, and performance. BILLING With Nubo Service Automation you have everything within arm s reach. The (open) invoices and contracts are managed from one central platform. You receive notifications based on preference. Products available in the storefront can be paid using different payment methods such as bank transfers, ideal, or direct debit. Nubo supports pay-per-use services as well as the option to integrate digital signatures. The billing system within the dashboard can also be linked to a desired CRM or ERP system. MANAGEMENT At Nubo Service Automation you will receive a user-friendly admin panel with the option of several accounts (with SSO). Automate, manage, and scale your existing and integrated cloud services with ease. Activate, duplicate, integrate or remove services where necessary. As a result of automation you have real-time insights into business processes, and the dashboard helps you retain a comprehensive overview of the success of your business.

10 BEST IN THE BUSINESS All Nubo Service Automation advantages in a row ADVANTAGES NUBO SERVICE AUTOMATION ADVANTAGES CLIENTS AND PARTNERS AUTOMATION By automating the purchase of cloud services, you are optimizing your business processes. This will enable you to better serve the needs of your clients and prospects. In addition, you gain real-time insight into sales and service provisioning. As a result you are better able to anticipate changes in the market. There is more attention for clients and partners as a result of the automated processes. In addition, services and licenses (for example from Microsoft) can be provided directly without human intervention, so there can be more focus on support. COST-EFFICIENCY You do not have to invest in the development of automation software. In addition, the tool creates a total overview that can help your sales team do better on KPIs. The platform can easily be taken along to sales meetings on for example an ipad. This will help keep all products and services in sight, and you can guide your client through the cloud purchasing process. Your clients receive a comprehensive selection of services and can easily make a choice. You decide which services are presented to clients. MANAGING YOUR SERVICE The range of services is managed in a simple overview. Service categories such as online workplaces or cloud computing can be determined by you. The client vendor lock-in is increased by combining several services of your business. The plethora of services suddenly becomes comprehensive. New products are now clearly visible. This results in more (combination) purchases. SELECTION TOOL Products and services can be selected based on your preference. Imagine quantity, size, price etc. Attractive services can be given a more prominent position should you wish to do so. By selecting products based on custom search criteria it s possible to find the correct services in a quick and efficient manner. Ease of use for placing orders is increased. WORKING WITH PROJECTS All invoices can be found in one place. The platform offers its clients a single-point-of-billing, including reports. Loss of revenue due to manual labor is now a thing of the past. All invoices are clearly preserved in one central platform. They can be viewed within the account, or even sorted by project.

11 ADVANTAGES NUBO SERVICE AUTOMATION ADVANTAGES CLIENTS AND PARTNERS PAYMENTS Payment can be made possible in whichever form you prefer. On your dashboard you can keep track of paid and unpaid invoices. The client is presented with several payment options. In addition, they have access to billing information and real-time insight into the ordering and payment processes. DIRECT DEBIT Collection of payment and reminders for unpaid invoices happen automatically. Automatic payment reminders are convenient, that way clients do not get into trouble about delayed payments. INTEGRATION It s possible to integrate your data with ERP systems such as SAP, EXACT and Oracle Financials. This way prices will always be up to date in your administration, as well as for your clients and partners. INTEGRATION WITH PUBLIC CLOUD PROVIDERS Selective inclusion of existing external providers is an option. Should you be so inclined you can embark on collaborations with third parties. A large variety of services ensures customers can find all their cloud-necessities with you as provider. DESIGN As our client you may decide for yourself exactly how you would like your catalog to look. The catalog is familiar to clients through the use of your own logo, corporate colors and style. SECURE AND RELIABLE The platform is secured by our IT professionals within a tier 3 datacenter. You can rest assured your platform is in safe hands. Should your clients need to work in compliance with certain standards, it is good to know that the purchases happen in a secure environment. It s possible for clients to create profiles for certain types of compliancy. HELPDESK A helpdesk for first line support issues and a dedicated development team ensure the platform fits seamlessly with your existing orchestration platform. We support the migration of existing billing and orchestration platforms and are available during office hours 5x8. The platform includes a ticketing system, in case your customers need assistance. It is also possible to offer SLA information per service.

12 5 SIMPLE PHASES Project Phasing Our projects consist of five different phases and have a standard lead-time of two months. For custom integrations we create a detailed project plan upfront. INFORMATION AND CONCEPT PHASE During a personal meeting Nubo Service Automation takes inventory of your needs and wants. DESIGN PHASE Needs and wants are translated into a custom cloud platform both from a design and scope perspective. REALIZATION PHASE After receiving a green light on the mock-up and scope we will begin technical developments. DELIVERY PHASE The products and services of your business can be ingested. You are ready to begin. EVALUATION PHASE Since none of our projects are the same, we consider it important to learn from each project. This way we can continue to improve on our Nubo Service Automation process. In addition, we often learn of new, creative ideas during the process which we can use to upgrade the tool.

13 OUR POLICY? CLIENT-FIRST! Reasons to start using Nubo Service Automation YOU ARE OPERATING WITHOUT AUTOMATED PROCESSES AND DO NOT HAVE DIRECT SALES INSIGHTS Your business provides services that are not clear to stakeholders (clients, partners, and employees). In addition, different departments are not up to date on what kind of services other departments are producing: upsells, deepsells, and cross-sells that might cause you to miss opportunities. The buying process is mostly a manual process. This reduces the overview of your service on both the client as well as the business side. Managing these processes can feel like sand slipping through your fingers. Actual insights into sales are minimum and your financial administration could use a boost. Safeguarding KPIs is not happening on a daily basis because you cannot view your real-time data in for example a comprehensive dashboard. EXPENSIVE AUTOMATION SOFTWARE Why reinvent the wheel when a proven platform already exists? Having a custom tool built is expensive and takes time. You could also already be paying for automation software which is simply too expensive on a yearly basis. We often hear about unfair margins that can have a direct effect on your budget. YOU RE LOOKING FOR A MULTI-TENANT SOLUTION AND WOULD LIKE TO CONNECT WITH A VARIETY OF PARTNERS Easily want to integrate third-party products into your own product portfolio and resell them under your own label, or with a completely different look and feel? Nubo Service Automation makes this possible. Using our API connections you can easily communicate with your current ERP/CRM system or that of other partners.

14 Licence & Costs Nubo Service Automation can be purchased in an affordable license format including one-off startup costs. We do not ask for a margin or commission on your revenue or other additional compensation. All agreements made through the platform are directly between you and your client. The automation software can be purchased in three different flavors: Essential, Enterprise, and Multi-Tenant. The Essential license offers a basic SLA and the base functionalities without the option to customize. Would you like to add your own integrations and look and feel, then you are better served with the Enterprise license. With the Multi-tenant license, you receive all Enterprise functionalities and in addition 24/7 support, and the option to have several stores in one platform. Our catalog and accompanying dashboard create continuity in your business processes. Focus will soon be back where it belongs. ESSENTIAL ENTERPRISE monthly monthly RECOMMENDED DISTRIBUTOR monthly Bronze SLA Standard design Automation engine Billing engine Payment gateway HA Managed hosting 8x5 support Two-factor authentication Powered by Nubo Service Automation Setup 1500 Silver SLA Custom design Custom integration Automation engine Billing engine Payment gateway ERP/CRM system HA Managed hosting API connection 24x7 support Two-factor authentication Implementation consultancy Gold SLA Custom design Custom integration Multi-tenant support Automation engine Billing engine Payment gateway ERP/CRM system HA Managed hosting API connection 24x7 support Two-factor authentication Implementation consultancy Setup from 3000 Setup from 6000 SCALE UP YOUR BUSINESS USING ONE CENTRALIZED PLATFORM

15 Who we are The founder of Nubo Service Automation has over 10 years of experience within the cloud landscape. Automation business processes was a logical next step. Nubo Service Automation is based in Amsterdam and operates on a global scale. We are a professional, flexible team that operates using a client-first policy. We represent: 1. SMART ENTREPRENEURSHIP 2. (COST) EFFICIENCY 3. INNOVATION 4. CUSTOMIZATION 5. SECURITY & QUALITY

16 WOULD YOU LIKE TO KNOW WHAT NUBO SERVICE AUTOMATION CAN DO FOR YOUR ORGANIZATION? CURIOUS ABOUT A DEMO? WANT TO KNOW MORE ABOUT OUR CLIENTS? FEEL FREE TO CONTACT ONE OF OUR SPECIALISTS AT INFO@NUBOSERVICEAUTOMATION.COM OR CALL +31 (0)