Smart policies for strong utilities and sustainable services

Transcription

1 Smart policies for strong utilities and sustainable services Utility governance and good practices 25 September, Bucharest

2 Operating area Iași County Social capital lei Shares number Number of stockholders 90 2

3 Institutional eligibility IDA ROC Intercommunitary Development Association Date of founding: 01 July 2005 conversion in 2007, in compliance to laws in force Members: 94 (Iasi County, Iasi City, 3 towns and 88 communs in Iasi County and 1 commune in Vaslui County) Registered at Iasi Tribunal: January 2008 Regional Operating Company Date of founding as regia autonoma RAJAC Iasi: January 1991 Converted into the AC APAVITAL SA joint stock company: 2008 Stockholders structure: 100% Territorial Administrative Units (90 stockholders) Covering area: Iasi County and partially Neamt County Registered at the Trade Register Office of Iasi: 24 April 2008 Direct Delegation contract CDD Approved in ARSACIS General Stockholders Assembly Approved via a decision of the Local Council (HCL) in all member Territorial Administrative Units 3

4 Diagram of relations 4

5 5

6 Organizational chart 6

7 Goals Drinking water and industrial water supply, collecting and treating sewage in Iasi County for more than inhabitants and enterprises. Total water capacities can supply over inhabitants and over enterprises. 7

8 Managing capacities ApaVital makes nonstop efforts in order to provide a continuous water supply to customers and for increasing the water quality standards. Managed assets are : Treatment plants (drinking water) : l/s 9 units Water mains (supply and distribution) : km Tanks : mc 136 units Wastewater treatment plants (domestic and industrial sewage): l/s 32 units ( 12 units under operation 4570 l/s and 20 units programed for the future operation 65 l/s) Sewers 663 km Pumping stations (drinking water) 94 units Pumping stations (wastewater) 30 units Rechlorination stations 51 units 8

9 Financial Situation - M Operational Income Income Total Income Operational Expenditure Financial Expenditure Total Expenditure Gross Profits Net Profit

10 Billing of Consumptions Tg. Frumos 3,17% Hârlău 1,47% Iasi Metropolitan Zone 86,3% County 9,06% Other 1,13% 10

11 Quality Management CERTIFICATIONS FOR IMPLEMENTED MANAGEMENT SYSTEMS ISO 9001:2008 Quality Management System - ApaVital is holder of an ISO 9001:2008 certificate for a Quality Management System (No. 1228/3 issued on 27 July 2011).ISO 14001:2005 Environment Management System - ApaVital is holder of an ISO 14001:2005 certificate for an Environment Management System (No. 299/2 issued on 27 July 2011). OHSAS 18001:2007 Occupational Health and Safety Management System - ApaVital is holder of an OHSAS 18001:2007 certificate for an Occupational Health and Safety Management System (No. 227/2 issued on 27 July 2011). ISO EC 27001:2005 Information Security Management System - ApaVital is holder of an ISO : 2005 certificate for an Information Security Management System (No. 26 issued on 21 May 2009). ISO EC : 2005 Food Safety Management System - ApaVital is holder of an ISO : 2005 certificate for a Food Safety Management System (No. 291 issued on 10 June 2011). ISO 17025: 2005 Accreditation of testing laboratories, by means of a RENAR accreditation - ApaVital obtained a RENAR accreditation for its Wastewater Test Laboratory 11

12 Integrated Management System - IMS ERP : the Customer relation module - entering of requests (viewing of customer related information) - SMS module Customer phone calls data base ApaVital web pages ( Intranet (ApaVital in the newspapers etc.) Special applications for the relations Microsoft Office (answers to petitions, maintained with State authorities (Work graphs, various lists, presentation documents Inspectorate, Finances etc.) etc.) Control industrial software for wp, ps and wwtp Software for designing and updating GIS data Software for bills of quantities, for execution survey and design control BI software

13 Public Relations notifying the meter readings contract signing requests for repairs CALL CENTER Call Free advising activities for decreasing water consumptions nonstop Call Center (since 2005) applications for new connections PR NON-STOP reviewing of all complaints Getting approvals / permits information related to bills, contracts 13

14 Operational areas/number of employees

15 Investments MUDP ,000,000 KfW+buget ,200,000 ISPA ,700,000 Company funds ,095,803 Company funds ,512,488 Company funds ,890,602 Grants (USAID, France, etc) 150,000 EVD grant (Holland) 1,200,000 TOTAL ,748,893 Environment SOP I 141,961,000 Environment SOP II 247,000,000 15

16 Reporting to ARSACIS 15 th January - Planned activities : Forecasting production plan for the next year / Investment plan included in the forecasted budget / full report that includes prices and tariffs settled for the next financial year 30 th June - Technical report / potable water / sewage / water supply and sewage supply for whole clusters; reporting period - the trend of the last 4 financial exercises / no. of clients / sales volume / no. of new connections for w/s / no. of disruption in water supply 16

17 Reporting to ARSACIS Accountancy management report indicators : debits, credits, treasury demand, a dynamic perspective able to show the trend and the evolution of unpaid bills for the last periods Performance report includes the users management, the commercial management and the productivity management Financial report 17

18 Conclusions What is working The facts we attract and implement EU Funds Development programme Reporting to IDA Cooperation with local entities concerning new investments What is not working or working hard Establishing / negotiations of tariffs New investments/ where? why there? Keeping balance between new investments / local sales / requests of local authority 18

19 Thank you! 19