The changing face of IT services in Nicole Dufft Independent Vice President Digital Enterprise, PAC Germany

Transcription

1 The changing face of IT services in 2017 Nicole Dufft Independent Vice President Digital Enterprise, PAC Germany

2 Today s presenters Nicole Dufft Independent Vice President Digital Enterprise Christina Schuhmann Marketing Manager Your questions are welcome! The changing face of IT services in 2017 PAC

3 Session is recorded. Slides and replay will be provided to participants. PAC

4 Agenda The changing face of the IT services market 7 characteristics IT service providers should be cultivated in 2017 PAC

5 IT service markets in Western Europe will grow by 2.9% in 2017 The changing face of IT services in 2017 PAC

6 Growth topics are still smaller in volume but provide for significant opportunities The changing face of IT services in 2017 PAC

7 Share of current bread & butter business will decrease 30% Digital/fast IT 55% 70% Legacy/slow IT 45% Figures relate to Total European Software & IT Services Spending, Source: PAC 2016 The changing face of IT services in 2017 PAC

8 IT service providers went shopping: particularly to buy digital design capabilities The changing face of IT services in 2017 PAC

9 Fast IT & digital transformation require service providers with very holistic capabilities Digital strategy Innovation & co-creation Leadership & cultural change Customer experience design Industry & process know how Business model & innovation Broad technology know how IT architecture Analytics expertise Engineering Implementation & integration The changing face of IT services in 2017 PAC

10 Professional services firms and management consultants are going shopping for agencies as well The changing face of IT services in 2017 PAC

11 A new competitive landscape for fast IT & transformational projects is emerging Strategy consultants Digital agencies IT service providers Industry The changing face of IT services in 2017 PAC

12 7 characteristics you should cultivate in 2017 PAC

13 1. Co-innovative Thinking and working in ecosystems Smart transportation Digital factory Smart vehicles Smart retail & CPG Digital finance Smart home & building Digital health Smart energy & resources Smart cities The changing face of IT services in 2017 PAC

14 2. Experimental Trying, failing, learning Build Iterate Measure Learn The changing face of IT services in 2017 PAC

15 3. Design-centric Creating experiences from the customers perspective Design is an attitude of problem solving: integrating multiple perspectives and strictly addressing the needs of the user. Laszlo Moholy-Nagy The changing face of IT services in 2017 PAC

16 4. Artificially intelligent Utilizing cognitive computing power Planning & strategy Decision-making Process automation Workplace optimization Research & consulting The changing face of IT services in 2017 PAC

17 5. Holistic Overcoming silo thinking and working in multidisciplinary teams Industry Technology Business Solutions Business lines The changing face of IT services in 2017 PAC

18 6. Fast & agile Many IT service providers look like this The changing face of IT services in 2017 PAC

19 6. Fast & agile Dealing with exponential change The changing face of IT services in 2017 PAC

20 7. People-focused Create the cultural preconditions for agility & innovativeness Culture of empathy & mutual trust Small autonomous teams Fast decision-making Open to risk & failure Sharing & collaboration Strong common vision and purpose The changing face of IT services in 2017 PAC

21 7 key characteristics Co-innovative Experimental Design-centric Artificially intelligent Holistic Fast & agile People-focused The changing face of IT services in 2017 PAC

22 The changing face of IT services The changing face of IT services in 2017 PAC

23 Many thanks for your attention! Nicole Dufft Independent Vice President Digital Enterprise Christina Schuhmann Marketing Manager Happy to answer your questions! The changing face of IT services in 2017 PAC

24 PAC a CXP Group Company PAC

25 Vision. Strategy. Results. Our Vision The dynamics of technology involve a rapid and irreversible evolution of the information technology industry towards a world of services. This ubiquitous trend is pushing all the players to rethink their business models and to revolutionize their client relationships. With its unique expertise in the software and IT services markets, PAC is the partner of reference for an evolving ICT industry. Our Mission From strategy to execution, PAC delivers focused and objective responses to the growth challenges of information and communication technology (ICT) players. PAC helps ICT vendors to optimize their strategies by providing quantitative and qualitative market analysis as well as operational and strategic consulting. We advise CIOs and financial investors in evaluating ICT vendors and solutions and support their investment decisions. Public institutions and organizations also rely on our key analyses to develop and shape their ICT policies. The changing face of IT services in 2017 PAC

26 Our fundamentals PAC analysts and consultants look beyond the hype to identify and enhance your strategic vision through our: Foresight Thinking one step beyond the current market situation, current technologies and your actual needs; preparing you for the future, enabling you to meet the real challenges proactively. Industry Expertise A deep understanding of the key business success factors and market dynamics within your industries, which we leverage to develop a strategic roadmap. Orientation on Results Our activities yield concrete results. There is no information, no project detached from the daily operational business. Empathy Being open, sensitive and straight with you; understanding and respecting your needs, wishes and specific situation. The changing face of IT services in 2017 PAC

27 PAC s portfolio framework The changing face of IT services in 2017 PAC

28 Solutions for your development The changing face of IT services in 2017 PAC

29 SITSI market research STRATEGY DEFINITION STRATEGY IMPLEMENTATION OPERATIONAL EXECUTION For the Management SITSI RESEARCH PLATFORM The centralized knowledge pool of all PAC standard analyses ON DEMAND SUBSCRIP TIONS For the ICT Industry For Market Intelligence MARKET ANALYSIS Market InBriefs Market Views & Market Insights Research Notes Market Figures & Contract Database For Public Institutions For Marketing & Sales VENDOR ANALYSIS Vendor Profiles Vendor Positioning PAC RADAR Rankings For Financial Institutions & Investors For IT Sourcing BY GEOGRAPHY BY INDUSTRY SECTOR BY SOFTWARE & IT SERVICES BY HORIZONTAL TOPIC For ICT Users Covering all key countries and regions, SITSI market research provides comprehensive information both on the software and ICT services markets and on the relevant ICT vendors and service providers. The changing face of IT services in 2017 PAC

30 PAC s media impact Our experience and up-to-date analysis and forecasts give us a unique and leading voice in the media and among ICT players. Watch out for our studies, releases and expert talks through our various communication channels! PAC in the IT media PAC in the Economic media PAC in specific vertical media Quoted 1,000+ times in the worldwide press per year. Steadily present in various publications, from global news agencies, IT print and online magazines to local media. Blog news and newsletters reaching out to 10,000+ subscribers worldwide per month. 12+ expert webinars in English, French and German organized every year. 70,000+ visitors of our worldwide platform, 3,000+ followers of our social networks (LinkedIn, Twitter, Viadeo, XING) The changing face of IT services in 2017 PAC

31 Long-term collaboration with European ICT user organizations & public bodies Roundtables and advisory service Speaker engagements PAC publications & joint publications Research projects Support of economic development schemes The changing face of IT services in 2017 PAC

32 Our customers (partial list) ICT services companies Software companies ICT buyer companies Public institutions Accenture Altran Amazon WS Atos BearingPoint Capgemini Cognizant CSC CGI Damovo Dell Deloitte Dimension Data Fujitsu HPE IBM Infosys Tech Mahindra NTT Data Sopra Steria Tata (TCS) T-Systems Unisys Wincor Nixdorf Wipro and many more CA Cegid Comarch Infor Microsoft Oracle PSI Sage Salesforce.com SAP SAS Institute and many more Telecom providers Alcatel Lucent Avaya Belgacom British Telecom Cisco Deutsche Telekom France Telecom Orange Swisscom and many more Airbus Arcelor Astra Zeneca Bayer Deutsche Bahn Deutsche Börse Deutsche Post EDF Europcar FACOM Stanley Works Generali McDonald's Michelin Northrop Grumman RATP Rhodia Services Sanofi Securitas Siemens Société Générale Tchibo TOTAL Volkswagen and many more AFDEL (France) BASDA (UK) BITKOM (Germany) BMWi (Germany) BMBF (Germany) EU Commission European and national software associations (ESA) Ministry of Finance France and many more Financial institutions Leading European banks and financial institutions rely on our analysis and recommendations. Management consultancies All large management consultancies belong to PAC s customers. 8 of the top 10 worldwide 19 of the top 30 worldwide software and IT services suppliers 8 of the top 20 worldwide telecom providers ICT buyer companies from 9 industry sectors Major ministries in Europe 5 of the top banks worldwide Major consultancies The changing face of IT services in 2017 PAC

33 About the CXP Group The changing face of IT services in 2017 PAC

34 CXP Group The European independent research and advisory firm in the field of software and IT services with a unique 360 approach encompassing product, service, usage and market assessments A key player in digital transformation for both business users and vendors Teams of customer experience professionals providing business users and vendors with informed analysis and advice that help them take the right business decisions. A referral partner for IT departments and business lines in large and mediumsized companies and recognized as a major influencer by software and IT providers. The changing face of IT services in 2017 PAC

35 3 practices, one common model 3 business units Enterprise Applications & Processes Business Intelligence & Data Management Digital Business Services delivering expertise and advice via ERP, HRIS, BPM, CRM, ECM, IT management BI, data management (analytics, MDM), big data Apps & infra services cloud, cyber security, digital enterprise & IoT 3 types of services Consulting Research to Marketing services 3 types of customers Business users Enterprise software vendors IT services suppliers The changing face of IT services in 2017 PAC

36 TOP 10 fields of expertise 140 seasoned professionals BI, Data Management, Data Integration, Big Data Application & Infrastructure Services Enterprise processes: ECM, BPM, CRM, ERP, HR, PLM, logictics Digital Transformation Mobility SAP & BAS related services Social Collaboration Cloud computing, SaaS Cloud Services Technical IT/ Embedded Systems, M2M, IoT Expert Knowledgeable Source: CXP Group competencies The changing face of IT services in 2017 PAC

37 Decision-making helper CXP Group supports the decision process of its customers thanks to its assessment capabilities of global and local IT markets, products & technologies, services and their business usage. Every year the group supports more than 1,200 large and medium-sized end-user organizations in their sourcing decisions and optimization of software solutions with a wide range of research products (benchmarking, vendor assessments, market trends) and consultancy services (IT system audit, project mgmt support, vendor selection) CXP Group accompanies 300+ software and IT services suppliers every year with market research products, strategic analysis, sales support & marketing services. The changing face of IT services in 2017 PAC

38 CXP Group offices The changing face of IT services in 2017 PAC