Three-Year PLAN SONDA Day December 2018

Transcription

1 Three-Year PLAN SONDA Day December 2018

2 We have defined an aspiration... Be the strategic partner of our customers Be the leader of business solutions in key verticals Be the leader in the incorporation of new technologies Be recognized as an attractive place to work Becoming a global company

3 and challenging goals for x in 5 years Continuous Improvement of NPS One SONDA EBITDA Margin higher than 16% Sustainable business and financial solvency

4 To achieve it, we prioritize 7 strategic pillars Enhancing solutions for industries and service lines with a focus on improving and transforming the client's business Close capabilities gaps and leverage growth in specific markets Inorganic Growth Orchestrated Offering Comprehensive Management of Clients Articulate resources related to selling process, service delivery and operation in order to improve the customer experience Strengthen the connection with the ecosystem of manufacturers, niche companies and startups for the development of capabilities Ecosystems Connection Operational Excellence Regional Positioning Positioning SONDA and its main attributes in the clients top of mind at a regional level Improve the quality of service delivered and simplify processes with greater impact Operational Excellence Agile Organization Strengthen the culture and ways of working and develop an agile and adaptable organization oriented to the client and the service

5 To achieve it, we prioritize 7 strategic pillars 1 Enhancing solutions for industries and service lines with a focus on improving and transforming the client's business Orchestrated Offering Inorganic Growth Comprehensive Management of Clients Ecosystems Connection Regional Positioning Operational Excellence Agile Organization

6 Improving and transforming customer s business Enhancing solutions for industries and service lines with a focus on improving and transforming the client's business Transport Retail Financial Services Government Platforms Services Applications and solutions Reorganize and enhance the service lines to meet the new clients needs Operative and technological process management Digital, operational and technological transformation Better understanding of the client's business, delivering specific solutions for its business with focus on 4 industries

7 To achieve it, we prioritize 7 strategic pillars Orchestrated Offering Inorganic Growth Comprehensive Management of Clients Articulate resources related to the selling process, service delivery and operation in order to improve the customer experience Ecosystems Connection Regional Positioning Operational Excellence Agile Organization

8 Articulate the resources related to the selling process, service delivery and operation in order to improve the customer experience Comprehensive team oriented to industries, sectors and clients Strengthening the relationship with C-Level, in the selling process Team Client / Industry Alignment of compensation and incentives models Responsible for the client End-to-end solutions, with a broad understanding of the client's needs Structuring service lines and development of new offer

9 To achieve it, we prioritize 7 strategic pillars Orchestrated Offering Inorganic Growth Comprehensive Management of Clients Ecosystems Connection Regional Positioning Positioning SONDA and its main attributes in the clients top of mind at a regional level Operational Excellence Agile Organization

10 Positioning SONDA and its main attributes in the clients top of mind at a regional level Build a regional marketing and communications strategy Promote an unique brand positioning at a regional level, an unique SONDA with focus on C-level Strengthen and coordinate the efforts of each country Strengthen SONDA s differentiators, associating the brand with the image of a company close to the customer, agile and innovative

11 To achieve it, we prioritize 7 strategic pillars Orchestrated Offering Inorganic Growth Comprehensive Management of Clients Ecosystems Connection Regional Positioning Operational Excellence Agile Organization Strengthen the culture and ways of working and develop an agile and adaptable organization oriented to the client and the service

12 To move towards an agile organization, we are working in 6 dimensions Capabilities and structure/ functions Leadership and talent Culture and ways of working Compensations and incentives Governance, coordination and follow-up Key processes

13 We moved in definitions that guide the design of the arrival organization Goals Design principles Institutional strategic capabilities Organization oriented to the client and the service Integration at a regional level Specialization by industry and client business Agile and adaptable Key capabilities developed and present throughout the markets Supporting SONDA s growth towards a global business Agility Simplicity Accountability Efficiency Open / integrative organization Understanding of the client and offering development Innovation Brand image management Customer experience Alliances development (both strategic and transactional) M&A Operational excellence Change management

14 Services lines We have identified the main elements of the arrival scheme of the structure Key Accounts Key Industries Back office Leadership development by industries and key accounts Transformation Operations Applications Platforms Strengthening leadership by service lines Regionalization of certain strategic (back office) capabilities Scheme by country aligned to operating scheme

15 We have made a diagnosis of the current values and the ones pursued by the organization Pursued Current Human quality present in the organization Teamwork Commitment Collaboration Balance the focus between the organization and people Values needed to be leveraged to the future Individuals

16 To achieve it, we prioritize 7 strategic pillars Orchestrated Offering Inorganic Growth Comprehensive Management of Clients Ecosystems Connection Regional Positioning Improve the quality of service delivered and simplify processes with greater impact Operational Excellence Agile Organization

17 Improve the quality of service delivered and simplify processes with greater impact Main guidelines Quality Promote adherence to the good practices of certifications Strengthen the management of the NPS on a day-to-day basis (not just a measurement, a management process) Processes Redesign processes to achieve greater agility, decreasing response times Identify opportunities to centralize and standardize processes, leveraging the scale of SONDA

18 To achieve it, we prioritize 7 strategic pillars Orchestrated Offering Inorganic Growth Comprehensive Management of Clients Strengthen the connection with the ecosystem of manufacturers, niche companies and startups for the development of capabilities Ecosystems Connection Regional Positioning Operational Excellence Agile Organization

19 Strengthen the connection with the ecosystem of manufacturers, niche companies and startups for the development of capabilities Main guidelines Relationship with existing partners Promote a relationship model with value creation partners and new business, strengthening a central and common vision in the development and interaction Strengthen regional alliances to develop the business in countries we operate Non-traditional ecosystem Define common guidelines for working with startups and niche companies Promote the SONDA s presence in a global ecosystem of innovation and technology

20 To achieve it, we prioritize 7 strategic pillars Close capabilities gaps and leverage growth in specific markets Inorganic Growth Inorganic Growth Orchestrated Orchestrated Offering Offering Integral Comprehensive Management of Management of Clients Clients Ecosystems Connection Ecosystems Connection Regional Position Regional Positioning Operational Excellence Operational Excellence Agile Organization Agile Organization

21 Close capabilities gaps and leverage growth in specific markets Close capabilities gaps by industry and/or service line Identify opportunities in new geographies Leverage growth in countries (Mexico, Colombia, Peru) Assess presence in HUB of innovation and global technology

22 Moving forward in these areas will require a coordinated effort in both by country and regionally Orchestrated Offering Comprehensive Management of Clients Regional Positioning Agile Organization Operational Excellence Ecosystems Connection Inorganic Growth Comprehensive change management to promote transformation and ensure success Ensure articulation and support in the decision making and execution of the different initiatives of all the strategic pillars at a regional and country level Promote cultural change and desired behaviors - leaders are examples and promote the culture to be adhered Articulate a process of bi-directional communication throughout the organization and aligned to a common narrative Strengthen the talent management and development of necessary capabilities Strengthen processes and systems that reinforce the aspirated change

23 SONDA We are ready for the next step Improving and transforming the customer's business Orchestrated Offering Comprehensive management to improve the customer experience Inorganic Growth Comprehensive Management of Clients Positioning in the client's top of mind Agile and adaptable organization, oriented to the client and the service Improvement and simplification of processes Ecosystems Connection Operational Excellence Agile Organization Regional Positioning Connection with the ecosystem to strengthen capabilities Inorganic growth to close capabilities gaps and leverage growth Clear roadmap and comprehensive change management to drive transformation and ensure success

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