Real Estate as a platform for international services. SHOK summit, Helsinki Juha Olkinuora

Transcription

1 Real Estate as a platform for international services SHOK summit, Helsinki Juha Olkinuora

2 Nordea CRE in nutshell employees in 22 countries in 1,850 addresses in 1,300,000 m2 110 real estate employees in 4 Nordic countries in 5 Nordic units Total annual costs M400 only leased space main offices with triple net Nordic Centralized responsibility in office premises including financial responsibility Centralized responsibility in all real estate related tasks within branch network Outside Nordic Centralized consultative role in investments and new leases Global control and overview reporting 2

3 Our journey Eco Footprint / Sustainable Real Estate program 2009 Create workplace program to improve productivity of work 2007 Run effective space use project with target of KPI 17 sqm/wp*) Implement better IT systems Optimaze, AutoCad, PPS, LEB Renew the organization to have focus on premises Centralize Premises Management 2002 in Nordea From owning to leasing premises *) 40M annual cost savings delivered

4 CRE adding value to business the possibilities Help the others to concentrate on their core business What Is needed to become a trusted partner: Understanding the business of Nordea units Continuous development of own staff and processes Have a good dialogue with Top Management and unit heads Good communication and story telling to create trust and awareness Deliver savings and focus on leaning CRE processes 4

5 HOW is this done in Nordea? We are not there yet but we are improving What has been done: Centralised organisation and harmonised service delivery Good data and data handling IT systems Covernance Principles roles and responsibilities Cost transparency to show where the costs are coming Big Nordic projects with great cost savings - Money talks Good international network for benchmarking and learning 5

6 Challenges in Nordea? A lot can be improved there is always room for improvements Challenges: Communication partly due to different nationalities Leadership cross border challenges Change management to learn out from the old way Mindset of customer is always right professionals should know better 6

7 Workplace to support working 1. Diagnosis of current state: interviews, survey, workshops, occupancy mapping 2. Planning future state: workshops for managers, project group, employees 3. Delivery: design & planning, project management, procurement, and moves 4. Verification: feedback collection and continuous improvement We have better possibilities to concentrate here Our social interaction has improved, and those who were behind the corner are now better included in the team. We know now what s happening in the projects when we hear discussions in the workspace, and can comment and help each other out. 7

8 Continuous development PROJECT SCOPE YEAR COORDINATOR Corporate Real Estate: Key Performance Indicators Toive Wish Benchmarking KPI s and agreement on standards Owning of premises, maintenance and markets in Russia 2010 KTI, Institute for Real Estate Economics 2010 Pöyry, KTI Kiinteistötieto Prowork Productive Workplace HUT / StanfordUniversity / NTNU Maksi Environmental modelling of offices 2006 Finnish Institute for Occupational Health dwork Distributed Workplace HUT / MIT InPlace Space for Innovation HUT Productive Office Metrics for workplace efficiency 2003 HUT ProGreSS: Life cycle clinic Corporate Real Estate CRE Life-cycle clinic for modelling workplace management CRE concepts for banking business 2002 Finnish Association of Building Owners RAKLI 2001 MIT / Pöyry Healthy Buildings Quality of Indoor Climate 2001 Finnish Real Estate Association 8 Tekes, The Finnish Funding Agency for Technology and Innovation

9 CRE has overall responsibility for Ecological Footprint in Nordea Initiated in autumn 2008: cross unit and cross border teams were established and collected under same umbrella LEED chosen to have one common approach and ambitious target 14 main office buildings with 9500 employees received the certificate end 2009 being the biggest LEED outside USA LEED is going to be used in new office projects as a too: Focus not only in energy efficiency but also in behaviour of occupiers 9

10 Deliveries in sustainability from 2009 First Ecological report published March 2009 Big mindset change among staff members Intranet pages to share information and eco stories CSR report published together with Nordea 2010 annual report March 2010 LEED for existing buildings certificate received Dec 2009 and 10 % 5 % Consumption change > 2009 Big office buildings (MULs) 0 % -5 % -10 % -15 % -20 % -25 % -3,3 % -6,2 % -7,7 % -17,0 % Heating Electricity District cooling Water 10

11 Hot topics today Campus strategy for offices in Nordic Capitals Sustainability long term goals incl. Life Cycle Cos & Analysis model Long term portfolio planning Branch design concept implementation Turn-key delivery for branch premises International Benchmarking and development of KPIs 11

12 Kiitos. Juha Olkinuora Nordea