Resume of Lupe Wussow. Summary. Standardization

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1 3011 Armory Drive, Suite 210 Nashville, TN Resume of Lupe Wussow Summary 20+ years full-life-cycle implementation experience with the following Cerner Solutions: o Cerner Practice Management, Documentation, Orders Management, Event Set Hierarchy, Enterprise Registration and Scheduling, and Technical implementations including CCL Subject Matter Expert - Cerner Practice Management (Cerner s Java Platform Revenue Cycle Solution), CCL, Discern Explorer, HNA Core, Enterprise Registration, Enterprise Scheduling. Patient Access Lead using Cerner s new Model Experience implementation approach Proficient in Ambulatory best practices Highly knowledgeable of HL7 interface troubleshooting Experienced in Project Management principles for complex projects Standardization Standardization of Patient Access (Registration and Scheduling) workflows (acute and ambulatory) o Clients include University of South Alabama Adventist West Adventist East Ascension Health o Also have been a part of integration workflows including all Cerner solutions and Interfaces o Standardize workflows as much as possible while also understanding there may be a need for localizing workflows but try to minimized as much as possible Communicate with the client, explaining Cerner terms and functionality, so the client can make an informed decision when facing a crossroad in a decision needing to be made o As part of this process, document standard decision in detail and acquire sign-off from key stakeholders o Develop efficient and effective communication with all teams and interested parties across the project. Change Management o Engaged in Change Management with each client o This includes being a part of the initial Change Control design process, ensuring the correct people are at the table, this includes downstream/upstream applications that will be effect by any change made in Cerner. Assessing current state o Identify departments/clinics in scope for project o Arrange site visits for each hospital department and/or clinic that will be going on Cerner o Document findings, identify redundant or conflicting processes, start to look for key changes that can be made for future workflows and processes o In the past utilized Visio to document current state, but have moved to Cerner s new Model Methodology to capture these workflows o With documented information, present to the client in face-to-face meetings with the goal of working together to streamline processes, improving workflows and incorporate best practices.

2 Determining future state standards o As a Solution Architect, frequently defined Future State Workflow o From current workflow documentation, work with key stakeholders to define future state o Also demo, using two screens, projecting one displaying current state, and one displaying future This gives the client a visual of how future state will be streamlined o Technology needs are not the only part of future state must also appraise enterprise architecture, capture all interfaces, State and Federal regulations, governance and operations must all be included o With the future state process, it can be very helpful the fill out a Start/Stop/Continue document Using this document is another way to give the client a clear look at project improvements It details what workflows or process with Start (New), Stop (no longer needed), Continue (as they are now) o Part of future state work plan is to evaluate technical options that may be needed to complete processes Developing Cerner CCL Rules will ensure all information is gathered or warning the end users to prevent errors After developing rules, document all information to be used for future maintenance Experience University of South Alabama 7/2015 Present Senior Consultant Patient Access 2 hospitals, 45 clinics Responsible for full life-cycle of Cerner Practice Management Scheduling/Registration module Establish Current State and define Future State Standard workflows utilizing design meetings, Model Methodology, Cerner Best Practices, State/Federal Regulations, Change Management etc. Strategist for Cerner Enterprise Registration and Scheduling module Work closely with Patient Access and Patient Accounting leadership to design workflows and process to ensure business needs are met Maintain project task using Cerner s new Project Portal MethodM including Workflow Designer, Test Builder, Test Runner and Test Tracker Work collaboratively with the client and Cerner to promote positive changes Back-up support to other Cerner solutions when needed Cerner Corporation, Kansas City, MO 3/2012 7/2015 Solution Architect Revenue Cycle Clients: o St. Johns Hospital (Tucson, AZ) o Adventist West o Adventist East Define and enforce standards across Patient Access workflows First Architect to successfully implemented Cerner Practice Management Scheduling/Registration module in over 300 Physician s Clinic. Manages project to ensure on-time project delivery without sacrificing high quality standards and reporting weekly to C-Level s. 2

3 Responsible for assessment of Client's ambulatory scheduling and registration workflow, propose recommendations for improvements of overall workflow and application architecture. Work closely with client to design and build application to best meet needs. Ensures the integration of all aspects of software solutions. University of Illinois Hospital 7/2011 3/2012 Senior Consultant 450 inpatient facility Design and support the implementation of Cerner Scheduling application Participate in the design and build of Cerner Orders to Scheduling build Working with stakeholders and IS staff to develop/build/modify application specifications and prepares appropriate documentation Using expert CCL skills design and create reports to support client needs Performs Q&A on application functionality. Ascension Health 7/2007 7/2011 Application Specialist Clinical Applications MidWest Network Subject matter expert for Cerner Clinical Documentation, Event Set Hierarchy, IView/INet, HNA Core responsible for research, design, build, test and implementation Standardization of regulations to align with insurance protocols as well as rules and workflows Management responsibilities included, project timelines, status reports and issue management Working closely with Hospital Leadership to identify Best Practices for Clinical Applications Provide documentation and knowledge transfer to clients to ensure consistency of workflow Ardent Health Services, Nashville, TN 8/2003 7/2007 IT Manager Revenue Cycle Applications-Tulsa Region (7/2006-7/2007) Served as IT Manager of Financial Applications for Ardent s 11 facilities. Defined project management methodology to optimize IT resources including creating project plan, setting deadlines, assigning staff responsibilities, prepare management reports, monitoring and summarizes progress Worked in partnership with IT Senior Management to ensure consistency in Technology Architecture and operating procedures Developed and maintained annual operating budget and tracked budgets for strategic capital investments. IT Manager Patient Access (8/2003-7/2006) Subject matter expert Cerner Enterprise Registration Management and Enterprise Scheduling Management Responsible for the management, integration, and implementation of the Cerner Enterprise Registration Management, Enterprise Scheduling Management, PM Core, SSI Eligibility and InfoX- Medical Necessity, and their respective technologies in support of the financial operations and strategic initiatives of Ardent Responsible for overseeing team members which includes providing education; directing work; appraising performance; rewarding and disciplining employees; addressing concerns and resolving personnel issues Directed systems architecture design across multiple platforms to ensure optimum integration and information access 3

4 Ensure all training documentation is consistently updated to accommodate for changes to the Franchise Model Participate in Change Control meetings to review OCD s, code migrations and upgrades Design, develop and test CCL reports per end-user specifications to ensure the results meet business requirements for both Clinical and Revenue applications Provide problem resolution for Production environment using technical expertise for Cerner Clinical and Revenue Cycle applications University of Pittsburgh Medical Center, Pittsburgh, PA 10/2001 8/2003 IT Team Lead - Systems Analyst IV HNA Cerner Millennium PM Core Responsible for overseeing the staff and processes for the PM Core Team at all nineteen UPMC Health System hospitals. This includes but not limited to design/build/manage all aspects of code sets, locations, organizations, physician master, insurance master, and alias pools Prepare and monitor PM work plan(s) for completing assigned project(s). Prepare overall project work plans which includes a detailed description of major work segments, tasks to be completed, estimated start and complete dates, resources needed and assign responsibilities for step completion Assures quality of information through business case and application level testing; and validates results to initial business needs Evaluate and document system functional requirements of end user needs, including current process analysis and proposed revisions to optimize business processes Assist in troubleshooting issues for all other Cerner applications including Pharmnet, Firstnet, Powerchart, Profile, Powerchart Office and Interfaces. Health Midwest, Kansas City, MO 6/ /2001 IT Senior Analyst HNA Enterprise Registration Management Responsible for all aspects of designing, implementing, testing, maintenance and troubleshooting the Cerner Enterprise Registration Management system at all seventeen Health Midwest hospitals Coordinate Cerner to SMS testing of the HL-7 interface Successful in converting three Health Midwest hospitals Prepared requirements documentation for system upgrades and enhancements Provided end user support and training IT Senior Analyst Scheduling Application Maintained, built, designed, and trained personnel for the Cerner Millennium Scheduling System at Menorah Medical Center Truman Medical Center, Kansas City, MO 7/1996 6/1998 IT Analyst - Scheduling Application Coordinated all technical aspects involved in designing, building, testing, implementing, maintaining and upgrading the Cerner Classic Scheduling System for Truman s outpatients appointment scheduling system Worked closely with Top Management as well as end users to maintain system specifications Developed training manual as well as provided training to end-users Trainings and Certifications Cerner Certified Installation Specialist Cerner Millennium: Building and Maintaining CareNet Order Management Cerner Millennium: Building and Maintaining CareNet Documentation 4

5 HNA Millennium Fundamentals HNA Cerner FSI Basics HNA Millennium Technical Fundamentals HNA Millennium Core Design & Build HNA Millennium Enterprise Registration Management Advanced HNA Millennium Enterprise Registration Management Design & Build Introduction to the Common Process Model HNA Millennium Explorer CCL Training 1, 2 and 3 Cerner Project Approach HNA Millennium Enterprise Scheduling Management Design & Build HNA Millennium Enterprise Scheduling Management Advanced Cerner/Server Model Cerner Relational Principles 5