Major Computer Systems & Upgrades. DWP-NC MOU Committee Meeting August 4, 2018

Transcription

1 Major Computer Systems & Upgrades DWP-NC MOU Committee Meeting August 4, 2018

2 Today s Speakers Donna Stevener Donna Stevener is LADWP s Chief Administrative Officer (CAO). Stevener oversees the Joint System, Human Resources, Information Technology, Supply Chain Services, Metering, Billing, Equal Employment Office, and Program Management. Stevener s nearly 25 years of experience in the utility industry includes work in finance and accounting, treasury, budget, debt management, power generation, power resources, risk management, information technology, customer service, meter reading, field services, customer billing, power supply settlements, rates and facilities management. Ann Santilli Ann Santilli is LADWP s Interim Chief Financial Officer. Santilli oversees the Financial Services Organization (FSO) which includes the Accounting, Finance & Risk Control, Budget Office, Corporate Performance, Financial Planning, Rates, and Internal Audit divisions. Prior to this appointment, Santilli was the Assistant Chief Financial Officer and Controller for the Department since Her department career in finance also included the role of Interim Chief Financial Officer from October 2010 through January Santilli has over 30 years of experience at LADWP. 2

3 Today s Presentation Information Technology Services (ITS) Customer Information System (CIS) Enterprise Resource Planning (ERP) 3

4 Information Technology Services (ITS) 4

5 ITS Supports a Variety Critical Needs Communications LADWP Telephone Network 14,000 phones, 1700 video cameras; 3000 badge access points. Fiber Optic Enterprise 112,000 fiber miles Call Center Infrastructure with Interactive Voice Response System, Voice Recognition and Call Recording handles average daily call volume of 12,000 Infrastructure Workstations and Laptops - 9,000 Servers - 1,947 servers, 2 mainframes, 53 file storage arrays Storage Terabytes of data (equivalent to the storage capacity of about 300,000 iphones) Print Center - 50, ,000 bills and letters printed each day Main Data Center and Disaster Recovery Data Center 5

6 Core Systems Financial, Work Order and Asset Management Payroll Human Resources Timekeeping Work Workers Comp General Ledger Asset Customer Information System Budget Receivables & Payables Procurement Capital Project 6

7 Asset Human Resources Timekeeping Customer Information System Workers Comp Work Payroll Budget Additional Business Systems 7 IT Service Requests Intranet Document Management Geographic Information Systems Physical Access Control Systems Video Surveillance Corporate Safety Retirement Customer Relationship Internet Receivables & Payables Procurement Capital Project General Ledger

8 Cyber Security & Data Governance encompasses and is a consideration for all systems IT Service Requests Document Management Geographic Information Systems Intranet Payroll Human Resources Timekeeping Work Physical Access Control Systems Workers Comp General Ledger Asset Customer Information System Internet Budget Receivables & Payables Procurement Capital Project Video Surveillance Customer Relationship Retirement Corporate Safety 8

9 Customer Information System (CIS) 9

10 LADWP Customer Base ~1.5M active electric service agreements ~680K active water service agreements Customer Information System (CIS) in production since September

11 Customer Information System (CIS) Applications Customer Billing Payment Processing Mobile Workforce Bill Print Customer Information System Meter Reading Automated Self- Service Outage Work 11

12 CIS Upgrade Upgrade to Customer Care & Billing v2.6.0 and Mobile Workforce Management v2.3 Technical upgrade Move to supported application version and framework Setup the base for Smart Meter implementation Leveraging latest security enhancements Leverage ability to deploy Mobile Communication Platform (MCP) to support a variety of new supported mobile devices ETA 4 th Quarter

13 CIS Upgrade 13

14 Enterprise Resource Planning (ERP) 14

15 What systems will be replaced by ERP? IT Service Requests Document Management Geographic Information Systems Intranet Payroll Human Resources Timekeeping Work Management Physical Access Control System Workers Comp General Ledger Asset Management Customer Information System Internet Budget Receivables & Payables Procurement Capital Project Video Surveillance Customer Relationship Retirement Corporate Safety 15

16 Business Case: Today s Challenges Mainframe applications are obsolete and require intensive IT support HRMS PeopleSoft is outdated and no longer supported by Oracle Years of experience required to gain proficiency with existing applications Attrition of Business and ITS personnel increases vulnerability Difficulty recruiting and retaining ITS personnel in current environment Application silos do not provide a single source of truth, resulting in numerous workaround spreadsheets and databases Reporting data is often manually intensive Difficulty responding to internal and external inquiries Inefficiencies due to manual workflows and processes 16

17 ERP: Mission and Goals Mission To modernize technology and business processes according to leading practices in support of managers and staff delivering Water and Electric Services to LADWP customers. Goals One System One Source of Information Seamless End-to-End Integration Improve Operational Effectiveness and Efficiency Increase Responsiveness and Transparency Provide Greater Systems Security by Limiting Customizations 17

18 ERP Solutions: One System One Source Financial Supply Chain ERP SYSTEM Payroll Operations & Project Human Resources 18

19 ERP System: Financial Management General Ledger Financial Statements & Reporting Fiscal Controls Budget (IBIS) Fixed Assets Depreciations (Power Plant) Financial Management Acct g Accounts Payable Accounts Receivable (MICS) Travel & Expenses (Extensity & Concur) Cash Management Cost Acct g Operations & Project Cost Accounting Cost Allocations FEMA & Grant Programs 19

20 ERP System: Payroll Management Employee Info System Compensation Rules Validation Payroll Calculation Payroll Time Capture Time & Attendance Payroll Corrections Admin Labor Relations MOU negotiations Compensation Rule updates 20

21 ERP System: Human Resource Management HRMS Employee Data DWP Position Control & Hiring Authority Personnel Transactions (PAN) Training Records Human Resources ADMIN Employment & Personnel Services Training & Development Employment Health & Benefits Workers Compensation Occupational Health Services Labor Relations RETIRE PENFAX Retirement System Disability Administration 21

22 ERP System: Procurement Management Electronic Procurement Sourcing & Contracts Requisitions Online Bidding Reporting & Analytics Supply Chain Vendors Vendor Portal for self-service Invoice Tracking & Payment Supplier Diversity Goals Contractor Performance Evaluations Purchase Card Standardize Enrollments Automate Reconciliations Integrate A/P 22

23 Expected ERP Benefits Human Resources Better employee access to personal data and benefits Increase visibility of position status and hiring authority Streamline personnel transactions Faster hiring and on-boarding of new employees Enhance tracking of employee training & certifications Quickly deliver training opportunities Procurement X Better support our Vendor community Vendor control over company data Enhance invoice tracking and processing Increase visibility of Supplier Diversity goals & metrics Automate Contractor Performance Evaluation and Purchase Card programs Better reporting capabilities 23

24 Expected ERP Benefits Financial Strengthen DWP s fiscal controls Shorten fiscal period closing cycles Streamline and automate recurring journal entries Modernize tools for managing Projects and Operations Automate our Grants management process Improve our management of FEMA reimbursable costs Payroll $ Ensure long-term viability of DWP payroll system Integrate payroll and personnel transactions Modernize compensation rule updates Reduce the occurrence of payroll corrections & errors 24

25 Expected ERP Benefits IT Services Replace mainframe to mitigate risk of system outages Provide secure, reliable and auditable environment Integrate business processes & workflows Improve data integrity, accuracy, access and reliability Improve our reporting and analytics capabilities 25

26 Expected ERP Benefits Benefits to our Customers Increase transparency and responsiveness to our customers Better support for our vendor community Improve visibility of Equity and Diversity goals Greater business efficiency and delivery of strategic goals & objectives 26

27 ERP Program Management Executive Committee Steering Committee QA / Independent Review Project Management Team LADWP Program Advisory Team OCM* Consultant Implementation Team Systems Integrator Program Mgr LADWP QA Team Tech Advisory Consultant LADWP Subject Matter Experts Human Resources Financial Services Supply Chain Services Information Technology Services *OCM = Organizational Change Management 27

28 Getting Ready for ERP Prioritize Issues Define Tasks & Deliverables Form Working Groups Develop Solutions & Recommendations Obtain Buy-In & Approvals Deliver Results 28

29 ERP Program Schedule Business Requirements Org Readiness You Are Here Procurement ERP Implementation Phase 1 Plan & Design Configure / Prototype Test, Train, Deploy ERP Phase 2 & 3 Budget System Replacement (BRS) BSR Contract BSR Go Live Fall 2019 BSR Support & Integration 29

30 Questions 30