Implementing RPA to Accelerate Digital Transformation Rob Woodward Solutions Consultant TM Forum 1

Transcription

1 Implementing RPA to Accelerate Digital Transformation Rob Woodward Solutions Consultant 2018 TM Forum 1

2 Robotic Process Automation: A Gateway Drug to AI and Digital Transformation Tom Davenport Forbes Magazine 29 Oct 2018

3 Target Operating Model Process TOM Technology People

4 Robotic Operating Model The Robotic Operating Model Process TOM Technology People

5 Brief History of the ROM Blue Prism ROM: Based on 10 years experience Delivering at scale across multiple industries and geographies Continually evolving to reflect latest learnings Setting the standard for rolling out RPA at scale across the globe

6 Why have an Operating Model Benefits: Alignment across IT and Business Operations Serviced and Secure Technical Infrastructure Rapid and Repeatable approach to Process Delivery Communication, Control and Visibility across the Organization Agility to respond to Operational Demand Improved Customer Experience Competitive Advantage

7 What is an RPA Robot? Multi-skilled digital worker Available 24/7 Predictable Intelligent Autonomous Scalable on demand Can be dynamically and securely switched from one process (set of tasks) to another Operate across multiple business areas, geographies and languages Centralized command and control center

8 Robotic Operating Model Think Robot!

9 ROM People People have: Facilities Department Training Department Department Managers Team Leaders Software Developers Robots need: ROM Architect Automation Designers Process Developers (Configurator) Automation Managers Controllers Think Robot Acquire the new skills required to support the Digital Workers

10 ROM Process People have: A photo on HR system to get system access Random desktop security upgrade patches A screensaver kicking in every 10 minutes Robots need: Secure access to systems Controlled roll out of security patches Knowledge of changes to company systems Think Robot Evolve policies for the Digital Workers

11 ROM Technology Channels In-App Social Mobile Face to Face Phone Web Products & Services Speciality Value Premium Flexible Bundled Convenience Self-serve Online Front Office Operations Contact Centre Branch / Store Account Mgt Sales / New Business Marketing Back Office Operations Customer Fulfilment R&D Product Engineering / Technical Risk & Compliance Support Functions IT & Change F&A HR Systems New Estate (AI Cognitive) Mainframe BPM ERP Web Apps Think Robot Embed the Digital Workers in the Enterprise Architecture

12 ROM Automation Delivery Identify, Quantify and Prioritize Processes for Automation Operations Team Configuring their own processes using Software Development Discipline Introduce Processes to Production Data early in the Delivery Cycle Continual Evolution not Build and Run Think Robot Use a delivery approach that optimizes the use of the robots

13 ROM Services You are not alone! Blue Prism Partners ROM & TOM Expertise Range of Service Offerings 60,000+ Trained Developers Domain/Industry Knowledge Blue Prism Certification Program Blue Prism Assessments Assurance Customer Success Engage people that have Thought Robot before.

14 ROM Cultural Adoption IT Department Business Operations So we need to plan for the creation of policies for the robots as part of the roll out (Change Manager, Bank) We give all the boring work to Henry (Team Leader, Insurance Company) I realize now why you need to advance notification about the changes behind the screens. Leave it with me I ll sort it (Product Owner, Telco) We call our robots Denis because we love them like we love Denis (Automation Manager, Retail Company) I m happy because there s access control and an audit trail of the robots actions and decisions (Head of InfoSec, Utilities Company) Verb - Convert a process to be operated by a digital worker

15 Come talk to us at Booth #22