Intelligence and. Vivek Kaie

Transcription

1 Enterprise Performance Intelligence and Decision Patterns Vivek Kaie /0\ CRC Press \CtJ Taylor & Francis Croup V- 'S Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Group, an informa business AN AUERBACH BOOK

2 Contents LIST OF FIGURES LIST OF TABLES PREFACE ACKNOWLEDGMENTS AUTHOR OTHER BOOKS BY VlVEK KALE xiii XV xvii xxi xxiii XXV CHARTER 1 DATA-DRIVEN PERFORMANCE Agile Enterprises Stability versus Agility Aspectsof Agility Principles of Agile Systems Framework for Agile Proficiency Data-Driven Performance Management Summary 12 CHARTER 2 ALIGNING BUSINESS AND IT STRATEGY Business Strategy Evolution of Strategy Management Sustaining Competitive Advantage Porters Five Forces Model Porters Framework of Generic Strategies Porters Value Chain 21 VII

3 VIII CONTENTS PART I 2.2 Information Technology and Information Systems (IT/IS) Evolution of IT Evolution of IS Alignment of IT/IS with Business Strategy Summary 30 GENESIS OF PERFORMANCE INTELLIGENCE CHARTER 3 DECISION SUPPORT SYSTEMS Decisions Types of Decisions Scope of Decisions Decision-Making Process Decision-Making Techniques Mathematical Programming Multi-Criteria Decision-Making Case-Based Reasoning Data Warehouse and Data Mining Decision Tree Fuzzy Sets and Systems Decision Support Systems Multi-Source Driven DSS Generic DSS Architecture Summary 56 PART II ROAD TO PERFORMANCE INTELLIGENCE CHARTER 4 DATABASE SYSTEMS Database Management System DBMS Benefits Database Models Relational Database Model Hierarchical Database Model Network Database Model Object-Oriented Database Models Comparison of Models Similarities Dissimilarities Database Components Conceptual Level Logical Level Physical Level Summary 78 CHARTER 5 DATA WAREHOUSING SYSTEMS 5.1 Relevant Database Concepts Physical Database Design

4 CONTENTS IX 5.2 Data Warehouse Multidimensional Model Data Cube Online Analytical Processing (OLAP) Relational Schemas Multidimensional Cube Data Warehouse Architecture Architecture Tiers Back-End Tier Data Warehouse Tier OLAP Tier Front-End Tier Summary 99 CHARTER 6 DATA MINING SYSTEMS Data Mining Benefits Data Mining Applications Data Mining Analysis Supervised Analysis Exploratory Analysis Classification Regression Time Series Unsupervised Analysis Association Rules Clustering Description and Visualization CRISP-DM Methodology Summary 120 CHARTER 7 ANALYTICS SYSTEMS Analytics Descriptive Analytics Predictive Analytics Prescriptive Analytics Data Science Techniques Database Systems Statistical Inference Regression and Classification Data Mining and Machine Learning Data Visualization Text Analytics Time Series and Market Research Models Snapshot of Data Analysis Techniques and Tasks Summary 137

5 X CONTENTS CHAPTER 8 BUSINESS INTELLIGENCE SYSTEMS Concept of Business Intelligence Business Intelligence Benefits of BI Technologies of BI Data Warehousing and Data Marts Data Mining Online Analytical Process Business Intelligence Applications of BI Summary 149 PART III PERFORMANCE INTELLIGENCE CHAPTER 9 DECISION PATTERNS Concept of Patterns ' Domain-Specific Decision Patterns Financial Decision Patterns CRM Decision Patterns CRM Decision Patterns through Data Mining Summary 168 CHAPTER 10 PERFORMANCE DECISION PATTERNS Performance Cost Performance Drivers Company Performance Cost Performance Productivity Performance Noncost Performance Drivers Quality Performance Engineering and Manufacturing Internal Quality Purchasing and Vendor Quality Rating Quality Costs Time Performance Flexibility Performance Summary 184 CHAPTER 11 PERFORMANCE INTELLIGENCE Performance Intelligence PI Methodology PI Approaches Agile Principles PI Delivery Framework Discovery Architecture 195

6 CONTENTS XI Design Development Testing Deployment Summary 199 PART IV PERFORMANCE INTELLIGENCE APPLICATIONS CHARTER 12 PERFORMANCE INTELLIGENCE SYSTEMS Performance Measurement System Performance Indicators and Measures PMS Architecture PMS Interfaces PMS Models Corporate Performance Management Framework Flanning and Forecasting Balanced Scorecard and Dashboard Profitability and Cost Management Group Reporting and Financial Consolidation CPM Software SAP Business Objects Oracle Hyperion IBM Cognos SAS Microsoft CPM Project Enablers Summary 213 CHARTER 13 BALANCE SCORECARD SYSTEMS Balance Scorecard (BSC) Financial Perspective Customer Perspective Internal Business Processes Perspective Learning and Growth Perspective Implementing a BSC Summary 224 CHARTER 14 PERFORMANCE INTELLIGENCE FOR THE REAL-TIME ENTERPRISE Real-Time Enterprise Real-Time Performance Measurement Activity-Based Costing Resource Consumption Accounting Events Event-Driven Architecture Complex Event Processing 236

7 XII CONTENTS 14.4 Reference Architecture Financial Metrics Operational Metrics Summary 240 EPILOGUE REFERENCES INDEX