Centralized management of healthcare communications using the Vyne Exchange Platform

Transcription

1 Centralized management of healthcare communications using the Vyne Exchange Platform Connecting Disconnected Data vynecorp.com

2 Solutions Designed Specifically for Healthcare The Vyne Exchange Platform, featuring Trace, gives your organization healthcare-specific solutions that provide critical business intelligence and hardwire consistent performance excellence throughout your organization. Whether voice, fax or image content, Trace combines all records for quick access - searchable by member, document type, department, or any custom field. The result is improved departmental performance, better collaboration between teams and significant improvements in key performance indicators. Financial Performance Immediate access to supporting documentation and communication records results in fewer disputes, reduced liability, shorter appeals, increased collections and lower cost to collect. Client Experience Measurable communication standards among teams foster more meaningful client encounters. This combined with improved service levels create a better overall client experience. Stakeholder & Staff Alignment Shared access to critical data establishes credibility, builds trust and sustains loyalty among key stakeholders. Compliance & Quality Quality assurance programs ensure compliance with policies and procedures to improve encounters, documentation and outcomes. The Vyne Exchange Platform was developed to meet the specific needs of an industry over-burdened with too much minimally managed information from disparate sources.

3 As part of the Vyne Exchange Platform, Trace provides integrated, healthcare-specific solutions to manage communication content. Consolidating Communication Consolidate content from any medium including voice, fax and image. Content is centralized and easily accessible by patient, document type or any custom field created for indexing, reporting and business intelligence. Voice Tools Four available methods for capturing critical voice content, including phone calls, voic s and any face-to-face interaction. Voice content can be captured automatically or captured on-demand through PCs, mobile devices or desk top microphones. Voice recording applications are scalable to fit any number of users or environments. Fax Tools Healthcare-specific fax interface seamlessly captures incoming and outgoing faxes or integrates with existing solutions, eliminating the need to print, scan and manually fax documents. Tools such as reservations and work lists, streamline fax processing and workflow. Image Tools Seamlessly capture images such as web pages, member records, s and scanned documents. Images are indexed and can be stored or routed through Trace to any outside party or receiving system. Healthcare payers send and receive massive amounts of paper documentation and handle thousands of calls weekly. Until now, there was no way to manage and link all of that member data via a single system. Integration Trace integrates with all major HIS platforms to quickly send and receive content, images and voice file links between systems. Options include direct file transfer and content links through either a cold feed or HL7. Achieving Performance Excellence Trace offers tools to meet the specific workflow needs of each and every organization. Available as a single-department or enterprise-wide solution, Trace can be customized to meet the unique processes and data needs of each service area. Remote employees also have secure access to all captured information, giving them data they need to complete work efficiently from anywhere.

4 Adding Voice to Healthcare Content Management Voice communication is perhaps the most critical type of communication in healthcare, yet often the most difficult to manage. Trace provides your team with the unique capability of managing voice communication in combination with other critical content such as fax correspondence or document images. All records, including voice, are centralized for quick access and are searchable by member, document type, department or any custom field. MEMBER DETAILS Last: Stanton Acct. #: DOB: 05 Nov 1941 First: David MEMBER TRANSACTIONS TRANSACTION DATE ACTIVITY TYPE View 6/25/ :57 AM EOB Call Phone View 7/8/ :16 AM Supporting Document Fax View 7/21/2018 1:44 PM Inquiry View 8/3/2018 2:58 PM Claim Status Phone View 8/7/2018 8:33 AM Claim Adjudication Phone View 8/10/ :05 AM Deductible Question Phone The highly-integrated Trace solution interfaces seamlessly with existing systems and provides the healthcare-specific tools needed to help teams achieve predictable performance excellence. Dashboards and reports Business Intelligence tools Robust integration capabilities Customizable data fields Auto alert tools Desktop voice, fax and document tools Work assignments Group notifications Customizable workflows

5 A significant need exists for payers to be able to efficiently track all communications related to a member or patient encounter. Think of the advantages your organization could see if there were a single, chronological audit trail - accessible by provider, member, employee, or other relevant payer-determined index that could be easily searched and referenced. Every touchpoint between providers and payers about patients and members would be at your fingertips in real-time. The Vyne Exchange Platform provides insurance payers with a single platform for secure accessibility to phone calls, recordings, voic s, s, faxes, and supporting documentation connecting previously disconnected data in a way never done before. The Vyne Exchange Platform connects: Any two party communications via phone, secure messaging or fax Pre-authorization conversations between payers and providers Conversations regarding patient acknowledgement of financial responsibility Faxes to/from referring providers Supporting documentation for claims What impact could the Vyne Exchange Platform have on your bottom line? Improved claim tracking and adjudication Hours saved searching for lost documentation Money saved with easily accessible data at your fingertips Contact us today to learn more about the Vyne Exchange Platform. Additional modules are available, such as Trace Quality Assurance, which allows the recording and scoring of verbal communication, to hardwire predictable verbal communication within teams and significantly improve communication quality, compliance, team alignment, member experience and financial performance.

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