Software Product Development Company Reduces Go-To-Market time by 52% through Nitor s DevOps Implementation

Transcription

1 Customer Success Story Software Product Development Company Reduces Go-To-Market time by 52% through Nitor s DevOps Implementation Nitor Infotech helped an industry leading ISV solve performance, scalability, and release management issues with DevOps implementation while reducing the defect creation time by 14%

2 About the Company A leading product development company focused exclusively on developing intuitive, user-friendly and web-based solutions. They provide digital transformation platform for the most prestigious names in fashion, retail, footwear, luxury, outdoor and consumer goods. Our customer is trusted by over 250 brands, retailers and manufacturers to reduce time to market, improve collaboration, and achieve revenue growth. Industry: Software Company Segment: Software Product Development Engagement Scope: Assessment & Implementation of DevOps Business Requirements This customer had a series of software products that helped in streamlining, as well acted as the system of record for various processes in manufacturing setup. These systems were typically high transactional in nature with workflows and reports generated all the time. The software then was SaaS-based and was deployed in AWS environment. In the long run, the customer wanted the current architecture to scale which can bring down the overall cost of operation. The technology leadership clearly saw issues with current DevOps implementation hence planned out to re-evaluate the same and address all product-related concerns. Business Challenges Below are the key challenges our customer faced which affected their consumer s day-to-day operations: Performance & scalability issues: During peak load times, the system was less responsive. Often, some of the heavy processing modules timed-out. This hampered the delivery of the product. Optimization of the production environment: As the customer base grew, the increase in infrastructure spending also grew significantly. The customer wanted to optimize the production usage and achieve cost savings by at least 30%. Longer time to release software updates: Any latest updates (hotfixes, new modules, etc.) release to production was dependent on a fixed release cycle of 2 months due to challenges in the release management process. This increased the instance of severe bugs, which affected operations. Nitor Approach Nitor was chosen due to experienced background & expert DevOps team for the project. Nitor Infotech reviewed the ongoing processes and architecture and proposed a three-phase DevOps journey that would address current challenges as well create readiness for future opportunities. Assessment Phase Implementation Phase Continous Improvement Phase

3 Key Activities Outcome Assessment Review Current Setup Gap Analysis Report Establish a DevOps roadmap Establish DevOps Architecture DevOps Roadmap Establish a DevOps Roadmap DevOps Architecture. Implementation Validate and implement the roadmap Identify & Implement Proof- Of-Conepts Improvise the Roadmap Actual Implementation Architecture Validation Actual Iterative Implementation Production Readiness Continous Improvement Further optimize and future readiness. Continuous Tracking of Metrics Reviewing the Governance Model Reviewing for Future Requirements Robust Governance Model Metrics & SLA Reports Optimized Architecture During the first phase, Nitor s team were successfully able to establish a DevOps roadmap, which helped the organization to clearly visualize the DevOps journey addressing the various pain areas and future opportunities. In the implementation stage, we were able to identify key milestones, which affected the roadmap. Furthermore, we built a proof of concept to validate these key milestones. After the proof of concept was completed the essential learning were incorporated to improvise the roadmap enabling iterative implementation. During the third phase, our experienced team set up a review process to continuously relook at the current implementation, which can further optimize. Additionally, we also reviewed the governance model for any further enhancement. Due to successful three-phase completion, Nitor s team were able to implement a DevOps practice, which helped the customer to deal with current challenges creating future readiness. SCM Tool Build Tool Build Engine Test Mgmt. / Defect Tracking Unit Testing Tool Functional Testing Automated Environment Provisioning Monitoring CHEF Kubernetes. Code Check-In Version Control System Developement Integration & Delivery IT Operations Console to begin Build & SCM Listener Environment for Server Provisioning Run Tests Build CI for Continuous Integration & Delivery Deploy Run Tests Test Server One Click Dashboard PROD Server PROD Server

4 After the completion of overall DevOps journey customer was able to achieve: Strong CI/CD engine Streamlined automated deployment process Efficient auto scale capabilities Robust monitoring solution Value Delivered The customer was able to efficiently manage day-to-day operations of their customers with the help of new and improved software. Earlier challenges like performance & scalability, longer time to release software updates & high cost of managing product environment was reduced significantly through DevOps implementation. The customer s areas of improvement included: Release Management Process Shortened release cycles by: Ensuring incremental updates by adopting agile and iterative delivery methodology Using test automation tools for rapid deployment to production through Jenkins and Chef Employing GitHub based branching strategy in accordance to industry best practices Tracked project status by: Using JIRA scrum template for Dev team and Kanban dashboards for IT Ops team Performance and Scalability Achieved performance improvements by: Improving existing architecture using microservices and a queue-based communication approach Employing containerization to achieve container nodes-based scalability for cost-effectiveness Met ideal monitoring and auto-scaling benchmarks by: Implementing Kubernetes and Graphana-based cluster management for monitoring and auto-scaling capabilities Communication Improved Governance Model by: Mandating inclusion of key stakeholders in scrum meetings Using Kanban dashboards and SLA models to adhere to delivery timelines Conducting retrospective meetings to continuously improve governance model

5 The proactive steps taken to create a holistic architecture resulted in the following: production resource usage resulting in cost savings defect creation time 28% 37% 52% 14% deployment time resulting in shortened release cycle time to market resulting in quick responsiveness About Nitor Nitor Infotech, an ISV preferred software product development services company, builds world-class products and solutions for the web, Cloud, data and devices. Armed with a digitalization strategy, Nitor helps build disruptive solutions for businesses through readily deployable and customizable accelerators. Nitor s domain experts seated in Pune (HQ), Dallas and Chicago, provide top-notch services ensuring innovative, rapid, highly efficient development for any product design, engineering, development, testing or deployment initiatives. Headquarters: Pune Rhine, Block 1.5, Embassy Tech Zone, Rajiv Gandhi Infotech Park, Hinjewadi, Pune Chicago 120 W Golf Rd Ste 210, Schaumburg IL Dallas 1910 Pacific Ave, Dallas TX (224) (224) marketing@nitorinfotech.com