Energy & Utilities Transformation Day

Transcription

1 Energy & Utilities Transformation Day Thomas Menthe Manager Energy&Utilities September, 18 th 2018

2 What sets AWS apart? Security Service Breadth & Depth Fine-grained control 120+ services rapid customer-driven releases Experience 1M+ Customers Building and managing cloud since 2006 Global Footprint Applied Artificial Intelligence Manufacturing Partner Ecosystem Enterprise Leader in Public Cloud 55 Availability Zones 18 Regions 132 Edge Locations Fully integrated in AWS 1000s of partners 4,200+ Marketplace products AWS highest in execution, furthest in vision within the Leaders Quadrant 2

3 A more robust, fully featured portfolio TECHNICAL & BUSINESS SUPPORT Support Professional Optimization Guidance Partner Training & Certification Solutions Management Account Management Security & Billing Reports Services Ecosystem Personalized Dashboard MARKETPLACE Business Apps Business Intelligence DevOps Tools Security Networking Databases Storage ANALYTICS DEV OPS MOBILE SERVICES IoT MACHINE LEARNING ENTERPRISE APPS HYBRID ARCHITECTURE MIGRATION Data Warehousing Elasticsearch One-click App Deployment API Gateway Rules Engine Custom Model Training & Hosting Virtual Desktops Data Integration Schema Conversion Business Intelligence Data Pipelines Resource Templates Single Integrated Console Device Shadows Image & Scene Recognition Sharing & Collaboration Integrated Networking Exabyte-Scale Data Migration Hadoop/Spark Interactive SQL Queries Build & Test Identity Device SDKs Facial Recognition & Analysis Corporate Integrated Identity & Access Application Migration Streaming Data Analysis ETL Application Lifecycle Management Sync Device Gateway Facial Search App Streaming Integrated Resource & Deployment Management Database Migration Streaming Data Collection DevOps Resource Management Mobile Analytics Registry Text to Speech Communications Integrated Devices & Edge Systems Server Migration APP SERVICES Triggers Mobile App Testing Local Compute Conversational Chatbots Contact Center Queuing & Notifications Containers Targeted Push Notifications Deep Learning (Apache MXNet, TensorFlow, & others) Workflow Transcoding Analyze & Debug Search Patching INFRASTRUCTURE CORE SERVICES SECURITY & COMPLIANCE MANAGEMENT TOOLS Regions Availability Zones Points of Presence Compute VMs, Auto-scaling, Load Balancing, Containers, Virtual Private Servers, Batch Computing, Cloud Functions, Elastic GPUs, Edge Computing Storage Object, Blocks, File, Archivals, Import/Export, Exabyte-scale data transfer Networking VPC, DX, DNS Databases Relational, NoSQL, Caching, Migration, PostgreSQL compatible CDN Identity Management Configuration Compliance Access Control Key Management & Storage Monitoring & Logs Account Grouping Assessment & Reporting Resource & Usage Auditing Web Application Firewall DDOS Protection Manage Resources Monitoring Service Catalogue Server Management Configuration Tracking Resource Templates 3

4 Number of total features by provider 5

5 Digital transformation to new business models Current trends Emerging trends Wind and solar reaching grid parity Coal in decline and natural gas growing Growing load defection MGs, EVs IoT and IIoT cloud, big data, edge devices Distributed Energy Resources (DER) Customer-centric Prosumers Virtual Power Plant Artificial Intelligence and Machine Learning Blockchain Industrial companies morphing into digital industrial 6

6 Utilities Value Stream Current Power Utility Hydro Coal/Gas Nuclear Transmission Distribution Industrial Commercial Residential Generation T&D Consumers 7

7 Utilities Value Stream Future Power Utility Sensor Control Virtual Power Plant Onsite storage/ Ancillary services Sensor Control Hydro Coal/Gas Nuclear Wind Solar Storage Transmission Distribution Industrial Commercial Residential Micro Grid Generation T&D Bi-directional Consumers Security 8

8 Utilities Value Stream Smart Meter Roll-out Efficient networks (Maintenance & AI) 9

9 AI in Energy & Utilities Customer Communications Chatbots, recommendation engines Analytics of Social media, & chat sentiments Mobile applications e.g. Smart App to optimize energy bills Digital Assistants around Smart Home Energy Production and Management Sensordata analytics (pattern discovery) Predictive maintenance e.g. anomaly detection (cables, wind turbines) Smart meter data collection, analytics and machine learning Energy Distribution Trading e.g. Algo(rithmic) Trading Price prediction Grid capacity planning (incl. GIS Data) 10

10 Recent Use Cases from the Utility Sector ENEL mass migration with savings of 50% (storage) and 20 % computational power. IOT with AWS greengrass is another use case for ENEL. Partner: Accenture, C3 Innogy operates several mission-critical SAP systems including IS-U and SAP HR, recently they used the new X1e 4TB. DevOps, employer branding, operational expenses by 12% vs. on-prem and improved their agility. Partner: fpt Engie builds IoT Dev.-platform and Big data platform with a economic benefit of $ B.1.5 annually. Veolia Water Technologies reduces operating costs by 90 percent and accesses new opportunities for innovation using AWS and replatforming a Mainframe to AWS. Partner: C

11 Recent Use Cases from the Utility Sector BP SAP HANA based agile analytics reporting and insights system moved to AWS. We need the agility to be competitive when prices, policy, technology and customer preferences are changing and that s what we get with AWS. (Steve Fortune) Benefit: significant savings in annual licensing and maintenance costs, increased performance of the lubricants ERP system Data from the meters (IoT) is automatically sent back to the company via short messages, and Essent uses AWS to handle that data, which is expected to arrive at a rate of 200,000 messages every 10 seconds. Benefit: high throughput, pay-as-you-go (per minute) Partner: Accenture 13

12 Recent Use Cases from the Utility Sector British Gas and connected home: Through its Hive smart home products - Hive Active Heating, Hive Active Plugs, Hive Active Light bulbs, Hive motion sensors and Hive window and door sensors, residential customers can control their homes from a smartphone, tablet, or PC (via Alexa as well) GE Oil & Gas is migrating 500 applications/750tb of data by end of 2016 helping it attain a 52% reduction in TCO and greater speed to market. Benefit: 77% faster delivery of busines applications Benefit: use of full AWS IoT and analytics stack for faster deployments, flexibility, up to 50% cost savings 14

13 Business Agility Operational Resilience Cost Avoidance Workforce Productivity Operational Costs 77% faster to deliver business applications Rapid experimentation Reduced technical debt Streamlined M&A activity 98% reduction in P1/P0s Improved security posture 15 cloud services created Improved performance 52% average TCO savings 80% cloud first adoption PROGRESS 15 automated bots developed 8 cloud migration parties Shift to selfservice culture DevOps in Practice 35% reduction in compute assets (792) 50 applications decommissioned $14M YOY savings $14.2M investment 18 months Focus 311 apps in Cloud & $14M YOY savings 15

14 Big Data for 3D Image Analysis Aircraft equipped with cameras, laser sensors Repeated overflights of power networks Captured data is used to render detailed 3D models of the power lines, and the environment Analytics & simulations generate actionable reports Goal: directing post-disaster repair and prioritizing ongoing maintenance "Fugro Roames has enabled Ergon Energy to reduce the cost of vegetation management from AU$100 million to AU$60 million per year. - Josh Passenger, Technical Architect, Fugro Roames 16

15 The Customer Care Paradox Customer Care is plagued with long wait times, infuriating IVRs and repeated calls to get resolution. The alternative is web sources, but these can drive dissatisfaction 1 38% had trouble finding information on the website 34% said the information took too long to load 28% said the websites were not personalized Personalized service is a key driver, and more than 50% of the consumers in competitive markets said they would consider moving energy providers if the incumbent s products and services were not personalized to their needs. Utilities need to move from a model based purely on transactions to one that is built on customer relationships. There are over 45 million ( and rising) Americans talking to an AI assistant inside smart speakers. Approximately 68% (~31M) will be talking to Amazon s Alexa 2. Mobile device and other embedded apps add to this

16 Alexa Use cases Alexa is the personal assistant inside an Amazon Echo. There are many Amazon Alexa skills you can get to help you in your smart home. This can all be done from across a room, thanks to Echo's far-field voice control functionality. 19

17 Alexa Use cases Once you ve set up your Household Profiles through a series of simple, guided steps, acquiring Alexa skills will help you get the best from your Amazon Echo. Activate it: Alexa, enable the EDF Energy skill. 20

18 Alexa Use cases Sowee is the first innovation that allows you to control your heating down to the last degree and see exactly what you re spending. It s also the only device which can manage all the smart appliances in your home, providing simplicity and comfort. And soon, Sowee will also be able to control the energy production of your photovoltaic panels and the charging of your electric car. This means that it will drive the development of self-generated power and renewable energy solutions. Benefit: Control your gas heating, improve consumer`s spending and control PV production 21

19 Alexa Use cases Alexa will turn on your heating when you re feeling chilly. Alexa will turn up the lights. Alexa will even turn the coffee machine on for you. Just connect your Hive Hub to your Amazon Echo then all you need to say is Alexa, turn on the

20 Amazon Connect (Call Center) for Power & Utilities Specific Power and utilities context to customer scenarios Dynamic Answer customer questions before they ask! I see you currently have an outage. Is there anything I can do? I will call you back when the outage is resolved. Natural Amazon Lex chat bots use Alexa technology S O L V E D Could you please call me back when it s resolved? Thankyou, goodbye. Personal Adapt flows on a per customer basis 23

21 Contact Flow Engine Customer Experience Example Incoming customer call CRM content Data Dip Hi Nikki Wolf, I see your flight was cancelled today. How can I help you? Can you please rebook me for the same flight tomorrow? Ok, you are now booked for a 9:00AM departure tomorrow out of San Francisco, arriving in Seattle at 11:45AM. Great Thank you! 24

22 Contact Flow Engine Customer Experience Example (Lex) Incoming customer call CRM content Data Dip Hi Nikki Wolf, I see your flight was cancelled today. How can I help you? Can you please rebook me for the same flight tomorrow? Ok, you are now booked for a 9:00AM departure tomorrow out of San Francisco, arriving in Seattle at 11:45AM. Great Thank you! DYNAMIC Answer customer questions before they are even asked PERSONAL Contact flows adapt on a per customer basis NATURAL Amazon Lex (in preview) the same technology that powers Alexa 25

23 Coming up for you! , Amazon Web Services, Inc. or its Affiliates. All rights reserved.

24 Thank you! , Amazon Web Services, Inc. or its Affiliates. All rights reserved.