JTB Communication Design Scope of Services

Transcription

1 JTB Communication Design Scope of Services

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3 JIC 1951 AD Agency JTB 1912 Travel Agent ICS 1978 PCO/Show Organizer J Com 1983 Event Planning 2010 JTB Communications 1993 JTB Motivations Motivation Events

4 Our Business Summary - 8 Professional Businesses - Meetings and Conventions Promotion Contents HR Solutions Specialty X Comprehensive Strength Entertainment Trade Shows IT Solutions Area Management Each of JTB Communication Design s divisions is a group of communication professionals. We work together in perfect coordination to provide comprehensive solutions: With one-stop services covering everything from planning to execution, we assist our clients at every step in making their plans into reality

5 8 Professional Businesses Meetings and Conventions We offer one-stop services that are specialized and designed to meet global needs centering around Corporate Events, Motivation Events, and International Congresses, Domestic Academic Conferences and Annual Meetings. Area Management Plans ranging from facilities management to strategic approach to customer gathering are efficiently implemented. Promotion Advertisement business including marketing/strategy planning, media planning, creative, digital marketing and public relations. IT Solutions Website creation, systems development for HotConPass and other IT solutions are provided. HR Solutions From human resources training programs uniquely of our own to seminars, workshops/training of global human resources and personnel for regional revitalization and professional administration of examinations, a wide range of human resources solutions are offered. Entertainment We handle the training and management of entertainment personalities and voice actors as well as management of music labels and other related businesses in the world of entertainment. Trade Shows Projects for exhibitions, trade shows and seminars are organized, co-organized, planned, managed and globally promoted, creating valuable places for matching business requirements. Contents Japan s globally prominent contents will be developed into functioning hubs that connect people with people

6 Meetings and Conventions Drawing on the know-how we have cultivated from results and experience in the organization of over 20,000 MICE (meetings, incentives, conferences and exhibitions) events, we offer a high-quality, one-stop service for MICE events that can also be tailored to cater for global needs. Our advanced skills and capacity to deliver as meeting services professionals enable us to ensure the success of all kinds of meetings and conventions. 5

7 6 Meetings and Conventions Corporate Events, Meetings, Seminars, and Conventions We are always ready to solve challenging issues together with our customers, offering multi-faceted solutions for a wide range of businesses we handle everything from planning, execution and verification right up to post-event follow-up support. Main areas of expertise Corporate seminars and events Incentive events and shareholders meetings Exhibition support Press conferences Meeting and ceremony management Conference organizing (G-MAC conferences) Motivation Events We develop a variety of methods for increasing motivation together with our inhouse Work Motivation Research Institute. We use these methods to help improve our clients corporate performance, enhancing inner communication and branding throughout a wide range of corporations and organizations. Main areas of expertise Prizegiving events Anniversary events Kick-off events Athletic meetings and sports festivals In-house corporate communication events Events for foreigners (inbound travelers) Private overseas events

8 We are MICE Consultants! The Team of Professionals aims at customer reliance No.1 We support your corporate activity as a professional business partner while proposing service linking directly to your business. Many successful events JTB Overall Venue Sourcing 12,000 venue FY2016 turnover Business Travel JPY 150 billion Annual Turnover Overall JPY 1,297 Billion Industry No.1 Meetings and Events FY2017 turnover Event Planning JPY 10 billion Events planning Handled in FY events Global Events 7% Our team Meetings & Events 279 staffs JTB Communication Design is one of the largest meetings & events company in Asia - 7 -

9 Global Network Meetings and Conventions Area Management Promotion IT Solutions 39 countries 143 cities 508 offices HR Solutions Trade Shows Entertainment Contents - Japan - - Europe - - Asia - - North America - - Oceania - - South America - JTB network covers every corner of Japan from Hokkaido to Okinawa, and boasts the strongest domestic capability in executing M&E

10 Fact Sheet Business Scale by Industries (number of event) # of Event IT 11% Finance/Insuran ce 20% Automobile 3% Pharmaceutical 66% - 9 -

11 Event Scale by Industries Pharmaceutical Finance/Insurance Automobile IT

12 Planning Processes - We provide full support from the planning stages through to event management - Initiation Planning Production Arrangement Event Post Event - Research & Development - Concept Creation - Venue Sourcing - Budget - Event Outline - Floor / Layout Plan - Technical Plan - Content Creation - Protocol Order - Food and Beverage - Logistics - Security - Operation Manual - Scriptwriting - Content Design - Assigned Staff Suppliers - All Staff Meeting - On-site Operation - Project Management - Risk Management - Reporting - Evaluation - Travel - Transportation - Accommodation - Staging Team - Technical Team - Design & Construction Team - Transportation Team -Operation / Security Team -Protocol Team - Recording Team JTB Destination Management Companies JTB Hokkaido Corp. JTB TOHOKU inc. JTB KANTO Corp. JTB Central Japan Corp. JTB Western Japan, Corp. JTB KYUSHU Corp. JTB Global Marketing & Travel Inc. JTB Corporate Sales Inc

13 Contents Contents Management Pre-Event Event Day Post-Event Program Time Management, Speaker Management Finance Financial planning Invoice Venue Venue Research, Negotiation Venue management. Air conditioning, catering etc Planning / Project Management Schedule, quality, Stakeholder, contents Time and quality management Report Promotion Promotion Plan; Customer attraction (Analyzing ROI, cooperate with media, official site management) Promotion and ROI analysis Website Design and content plan, Quality Management, Maintenance After site operation After site maintenance Registration Form Form/DB/Registration System Creation Registration System operation Customer Read, Database Online Data import Session Management Session management, Speaker management Presentation Data Sponsor Privacy Information systemize / pre-event promotion / Sponsorship management Customer Information distribution *only for those signed and paid for. Evaluation Form Sum Evaluation Form creation / Data format Evaluation Form collection Report, Analysis Registration Registration Management, Inquiries management, Attendee badge print, Registration management system preparation Registration Desk Operation, Number of attendee report by timeline. Attendance report Operation Secretariat Exhibitor / Announcement / Printing management (guidebook) / Contract upon privacy information collection / Invoice for sponsors Speaker Management (CV, Presentation file) Interpreter assignment Load-in management, exhibitor management Speaker Management, Interpreter meeting, Report Holding Report Handouts / Collaterals Program Guide, Attendee kit, Questionnaire, Novelty, gift Management Operation Venue use plan, staff assignment, catering plan/ operation manual, script, run order, special unique plan Operation and Recording Holding Report Decoration Decoration / Exhibition / Booth layout Load-in/out control, maintenance Event Effect Decoration, special effect, visual effect Stage management

14 Procurement - Procurement Policy - 1 Fair & Equitable trade 2 Mutual Development 3 Social Responsibility - Supplier Selection - Our supplier selection is based upon our review of a supplier's quality, price and service. - History - Financial Stability - Experience - Overall professionalism of staff - Security and reliability of technologies utilities - Compliance with relevant laws and regulations General Meeting of Shareholders Board of Directors President & CEO - Our Organization - Audit Office CSR Office Administration Division Planning & Marketing Division Meeting & Convention Business Unit Promotion Business Unit 2 Dept. 2 Dept. 7 Dept. 8 Dept. - Approved Suppliers - HR Solution Business Unit 4 Dept companies 341 companies for events Tradeshow Business Unit Area Management Business Unit Contents Business Unit 1 Dept. 5 Dept. 1 Dept

15 14 Meetings and Conventions International Congresses, Domestic Academic Conferences, and Annual Meetings We provide full support from the invitation and planning stages through to event management for organizers of top-level and ministerial meetings as well as international and domestic conferences for businesses and academic organizations. Main areas of expertise Academic conferences Governmental meetings Annual meetings of organizations and groups Symposiums and workshops

16 15 Promotion We apply the analysis of big data to ascertain users potential needs and offer a range of services from marketing, media planning, and creative services, to sales promotion and PR. We solve our clients issues through integrated planning that combines real world and digital elements.

17 Promotion Advertising We make full use of digital marketing to generate greater brand awareness and promote sales, etc. Travel agencies - Transportation-related services (rail, bus, ship, etc.) Tourist destinations across Japan and overseas - Hotels and other accommodation Shopping centers - Manufacturing companies Inbound tourism (tourists visiting Japan)- related services Marketing Solutions Tourism and Regional Development Solutions We provide comprehensive services to create and develop projects such as regional exchange and revitalization events and initiatives to attract tourists. Overseas Ventures We provide PR support for overseas ventures, both for Japanese companies or municipalities pursuing ventures outside of Japan, and non-japanese companies and municipalities pursuing ventures in Japan. We have established a customer loyalty management method that incorporates visualizing the connections that can be developed with customers, developing positive relationships, and ensuring that they securely develop into business. We provide support for consistent, long-term development of connections with customers, through services that range from consulting that has generated success for various companies and in various fields of industry, to support regarding specific measures. Customer loyalty surveys/analysis Brand consultin Planning and operation of measures for improving relations JTB Inbounders WEB Site 16

18 17 HR Solutions We provide organization development and human resources development solutions through JTB s unique methods in the areas of motivation, hospitality, global needs, and generating vitality in rural areas, and comprehensive solutions for administrating examinations supported by our advanced administration and management skills.

19 18 HR Solutions Motivation Consulting We provide comprehensive, multifaceted support for revitalizing and improving the performance of organizations and personnel, through surveys, training, workshops, etc. based on the unique methods for encouraging motivation that we have steadily developed since Hospitality Management We provide comprehensive support for the development of organizations and personnel that take the initiative to draw on their full potential for providing hospitality. This support includes surveys, training, and measures to ensure that approaches are widely adopted throughout organizations based on our unique method known as 29 service values sensed by customers on 6 levels. Global Human Resources Development We offer JTB s unique global human resources development solutions, which are developed by drawing on the merits of reallife experience. These range from online diagnosis of individuals capacity to adjust to foreign culture, and practical training programs that incorporate interaction with foreigners to develop understanding of foreign cultures, to overseas internships. Social Solutions We draw on JTB s unique experience and know-how to support efforts to generate vitality in rural and local areas, through approaches such as the training of personnel to support the revitalization of regional tourism and cuisine, and initiatives to generate new business. License Management Accuracy, fairness, and reliability are the most important factors for the operation of national examinations and certification tests that are conducted to ensure the successful implementation of national measures and the development of organizations and culture. It is also highly important to make efforts to ensure that taking such an exam or test is a positive experience, as this also encourages sense of purpose, career development, and greater motivation. The high-quality service that we offer for supporting the smooth operation of such exams and tests has been perfected by drawing on the results of previous initiatives.

20 19 Trade Shows Providing participants with a place to successfully enhance their business opportunities As a group of professionals in matching businesses to each other s needs, we strive to continually improve our efforts in organizing and co-organizing exhibitions and trade shows on a global basis.

21 20 Organizing Exhibitions Organizing Exhibitions Business Matching We organize exhibitions for a variety of purposes from cutting-edge technology to the development of a range of other areas of industry with a thorough understanding of the current trends and issues in each industry we work with. Industry Categories We provide business negotiation support systems to bring together the needs and solutions of participants at our exhibitions. We seek to offer the most valuable business matching possibilities we can at our events, with a focus on gathering as many participants as possible and on prioritizing who should meet whom. Nanotechnology Life science Material science Printing technology Infrastructure Photonics Embedded technology Apparel and fashion

22 21 Area Management We not only ensure the efficient management of facilities, but also adopt strategic approaches to devise opportunities for attracting customers and facilitating interaction.

23 Area Management Facilities Management and Development We provide a new style of managing and developing facilities, not only for projects involving the public and the private sector, but also private sector for private sector projects. We have received acclaim for our work on projects such as Hotel de Maya, Japan s first private finance initiative in the field of tourism, and Sanda Cultural Center, which is raised as a successful example of a public cultural facility developed by a private business operator. Solutions for Commercial Facilities Management and Attracting Customers We offer services to manage initiatives to attract customers for commercial facilities such as station building and department store chain shopping centers, and shopping centers in tourist locations. Our solutions involve local representatives such as regional organizations, local residents, and local government, and allow such projects to produce positive returns for the local communities. 22

24 23 IT Solutions We offer a full range of services from website planning and development to the provision of solutions based on log analysis, and promotion strategies. We have implemented a number of successful system development projects, including the development of event management tools such as ticket sales and participant registration systems, and secure and safe management systems for the education market.

25 24 IT Solutions IT Solutions Main fields: - Website planning, development, and promotion - Website log analysis and testing - Development and operation of various systems for the event management and education markets Support for Ensuring Student Safety and Peace of Mind for Guardians Hot Con Pass is an internet-based service that delivers emergency information, announcements, and updates on when students arrive at and leave school to guardians by . In addition to a substantial range of functions, including tools for checking students attendance and answering questionnaires online, we offer not only peace of mind but also simplicity and convenience.

26 25 Entertainment We are developing a comprehensive entertainment-related business, which covers projects such as the training and management of voice actors and entertainers and media personalities, and a music label.

27 26 Entertainment JTB MUSIC: Create and design the special music contents combining people x location x networking x experiences JTB MUSIC is an unique area produced label group aims to connect people and people, people and culture, people and the region with the power of music & contents, and delivering energy, smiles and emotions to the world. - Area Produce - Production - Music label, Music publishing, etc. Artists Ring-Trip Yu Inoue Nijiiro Scramble Fairy-AID Yukari Hayashimura CJ-Angel

28 27 Contents We develop a content hub through tie-ups with the rights holders of top-class media content, and seek to provide new services.

29 Contents Proposing New Promotion Approaches Centered on Media Content We develop a content hub through tie-ups with the rights holders of media content such as manga, anime, computer games, and other such world-class content produced in Japan. We offer unprecedented services centered on media content, including the development of travel packages and product sales, company marketing, regional revitalization, and promotion for boosting inbound tourism. Main Industries for Media Content Tie-Ups - Music/film publishing - Computer games - Entertainment - Manga/anime - Mass communication - Event promotion, etc. Main Businesses Centered on the Content Hub - Travel package development - Licensing/rights management and handling - Promotion for boosting inbound tourism - Advertising and promotion - Music/film publishing and production, etc. Facilitation of Area Management Incorporating the Use of Media Content While also carrying out facilities management and development investment, etc., we utilize the JTB Group s unique capacity for drawing people together to offer highly effective, long-term promotion. Media content is currently helping to revitalize regional promotion activities, such as initiatives that utilize the filming locations of movies and TV drama series, and spots with special significance for manga and anime fans. We will contribute to generating vitality in rural areas by promoting regional revitalization projects such as urban development and city promotion. 28

30 Company Profile Business Philosophy We will create means of communication to realize our client s visions for the future along with a vibrant society around the world. Business Domain [Creating a vibrant platform for people and organizations] Bringing together specialists, desiring a vibrant platform for people x place x exchange x experience. Company Name : JTB Communication Design, Inc. Established : April 8, 1988 Capital : 100 million yen President & CEO : Akihiro Hosono Business Categories 1. Organizing, planning and managing events, congresses, seminars, meetings and trade shows 2. Marketing research and analyses, marketing solutions 3. Planning and consulting on customer-gathering and exchange programs, regional promotion, sales promotion and human resource revitalization plans for better corporate performance 4. Advertising, promotion and public relations 5. PFI projects, facilities management 6. Planning, developing, producing and managing projects involving the rights for entertainment personalities, music, movies, plays, publications and more 7. Worker dispatch business 8. Training, dispatching and arranging for interpreters and guides 9. Planning and managing examination and certification programs 10. Management of systems development, office management, IT solution provision 11. Planning, development, office management for membership organizations, solution provision 12. Travel 13. Selling electricity Certification & Licenses Privacy Mark certification (No ) approved by DIPDEC Certification under the Security Business Act (No ) certified by Tokyo Metropolitan Public Safety Commission Registered Travel Agent (License No approved by the Governor of Tokyo) Offices Tokyo Office Celestine Shiba Mitsui Bldg Shiba, Minato-ku, Tokyo , Japan TEL: FAX: Osaka Office JTB Bldg. 6F,7F Kyutaromachi, Chuo-ku, Osaka , Japan TEL: FAX: Nagoya Office Global Gate 8F Hiraikecho, Nakamura-ku, Nagoya , Japan TEL: FAX: Sendai Office Sendai Capital Tower 9F Chuo, Aoba-Ku Sendai , Japan TEL: FAX: Fukuoka Office Shin KBC Building 4F Nagahama, Chuo-ku, Fukuoka , Japan TEL: FAX: Affiliations Japan Association of Advertising Agencies/Advertising Council Japan/ Japan Advertising Review Organization (JARO)/ Japan Audit Bureau of Circulations(JABC) / Japan Council of shopping Centers(JCSC) / The Association of Public Theaters and Halls in Japan/ The International Association of Professional Congress Organisers (IAPCO) / International Congress and Convention Association (ICCA) / Japan Congress Convention Bureau (JCCB) / Japan Convention Management Association (JCMA) / Japan Exhibition Association (JEXA) / The Global Association of the Exhibition Industry(UFI)/ Japan Association of Travel Agents (JATA) /

31 Best Solution, Best Partner