Annual Report 2012 p.12

Transcription

1 Message About This from Report the CEO GRI Annual Report 2012 p.12 THIS REPORT WAS PRODUCED BY THE DIFFERENT AREAS OF THE BANK AND AUDITED BY KPMG AUDITORES INDEPENDENTES. IT STRENGTHENS THE BANK S ACCOUNTABILITY TO ITS STAKEHOLDERS The content of this report covers the initiatives undertaken by the different departments of Banco do Brasil (BB) during the period from January 1, 2012 to December 31, The publication enjoys application level A+ of the guidelines established by the Global Reporting Initiative (GRI), Financial Services Sector Supplement, and takes into account the criteria disseminated by the Brazilian Association of Listed Companies (ABRASCA). GRI 3.1 BB produces and publishes its annual reports on a variety of platforms: the online version, PDF format, flash drive, tablet and cell phone. It also publishes the magazine, Conexão BB, compact and with accessible language both in printed and PDF versions, as well as for tablets, both available on the Bank s portal. The last report submitted to the market referred to the year GRI Economic and financial data refer to Banco do Brasil and all its subsidiary and associate companies, directly or indirectly, in Brazil and abroad. However, the socioenvironmental information presented in this document does not include several companies belonging to the Organization (1). To understand the Bank s corporate structure access the link dwn/estsocietariaingl.pdf. GRI In view of the trend towards integrating reports, the Analysis by Business Segment section also describes the products with a socio-environmental bias of each of these operations. In addition, several GRI indicators are highlighted in the Accounting Statements attached to this report. For additional clarification about the form and content presented here please contact the following departments of the BB: GRI 3.4 Investor Relations Unit ir@bb.com.br Sustainable Development Unit sustentabilidade@bb.com.br GRI Reliability of the Information The accounting information in this report adheres to the requisites of Law No. 6,404/76 and its updates, the rules and instructions of the Brazilian Securities and Exchange Commission and the Brazilian Central Bank, in addition to the pronouncements of the Accounting Pronouncements Committee adopted by the regulatory bodies. The management information herein has been measured and validated by the Bank s management departments, using a process that includes systems for controlling, gathering and storing management data. Any changes to how the information is raised and presented are duly indicated throughout the report. The Accounting Statements and the socio-environmental information have been audited and assured, respectively, by KPMG Auditores Independentes. The socio-environmental information has been externally verified since (1) Aliança do Brasil Seguros S.A., Cobra Tecnologia S.A., BB Tur Viagens e Turismo Ltda., Seguradora Brasileira de Crédito à Exportação (SBCE), Kepler Weber S.A., Neoenergia S.A., Cielo S.A. (Visanet), Cibrasec Companhia Brasileira de Securitização, Cia. Brasileira de Soluções e Serviços (CBSS) Visa Vale, Tecnologia Bancária (Tecban), Brasilveículos Companhia de Seguros, Banco do Brasil Vienna Branch, Banco Votorantim and Banco Patagonia S.A.

2 Annual Report 2012 p.13 Definition of Materiality GRI 3.5 Putting the Annual Report together involves practices, initiatives and strategies developed by the Organization in It should be pointed out that this year the more relevant themes have been defined in line with the process that upgraded the strategic sustainability objectives established in the Sustainability Plan Agenda 21 of Banco do Brasil. of Officers of the proposed actions for addressing these challenges. In order to draw the report closer to management, this same upgrade process defined the material themes for this report. This represents an important evolution by the Bank within this scope, as it enhances the already existing practices of transparent accountability. Hand in hand with the phases that defined the challenges and actions for upgrading this plan, the movement to engage with stakeholders and with the different departments of the Bank also provided input in preparing the content of this report. The process is shown in greater detail below. In 2012, Banco do Brasil upgraded the challenges to its sustainability strategy, the Banco do Brasil Sustainability Plan Agenda 21. This biannual process involves contributions from stakeholders, in addition to consideration and approval by the Bank s executives and Board IN THIS EDITION, THE MATERIALITY OF BB WAS ACHIEVED BY INTEGRATING IT WITH THE PROCESS FOR UPDATING THE BANCO DO BRASIL SUSTAINABILITY PLAN - AGENDA 21 IV Sustainable Development Workshop Strategic Overview Corporate Strategy BB Strategic Studies Internal Stakeholder Overview Satisfaction Surveys In-House Ombudsman s Office agenda Consumer Overview Investor/Market Overview Responsible Banks Guidebook IDEC ISE DJSI Visão Brasil 2050 CEBDS agenda Suppliers Overview Civil Society Overview BankTrack Public Policies

3 Annual Report 2012 p.14 Initially the review by the BB technical body selected 30 challenges for presentation to stakeholders based on market demands, such as the Dow Jones Sustainability Index, the BM&FBovespa Corporate Sustainability Index and the Brazilian Consumer Protection Institute (IDEC). During the first engagement, employees, suppliers, individuals and companies, representatives of civil society, investors/shareholders and sustainability experts were invited to debate these 30 challenges at multidisciplinary roundtables. Following this meeting, at the 13 th Sustainability Forum, the Bank s executives discussed how to prioritize the challenges involving the theme of Sustainable Development in the Economic, Environmental and Social Dimensions based on the input already mentioned. The conclusions and highlights of this engagement were then submitted to the Institution s executives, general managers, strategic unit managers and executive managers who also put much effort into a one-day workshop for analyzing the themes and the actions proposed in each of them. Finally, the recommendations obtained were consolidated into the proposed Agenda 21 for the period from and validated by the Board of Officers. The enquiry resulted in 12 priority challenges as shown in the chart below. Those considered priorities in the upper quadrant of the matrix are highlighted throughout this report, accompanied by the adjacent GRI indicators and the actions contemplated for the years to come. In the index the GRI indicators are linked to the principles of the Global Compact. The origin and structure of Agenda 21 are presented in the Corporate Governance chapter (page 34). Banco do Brasil Agenda 21 - Challenges Matrix Stakeholder Priority Relevance for the Bank Key Economic Themes Environmental Themes Social Themes

4 Annual Report 2012 p.15 Economic Dimension 1. Enhancing the sustainability governance structure by involving senior management (Board of Directors and the Executive Board) in order to strengthen the Bank s commitment to the theme. a. GRI Indicators: Enhancing the Executive Board s recognition/variable remuneration system based on socio-environmental attributes. 3. Enhancing the formal performance appraisal of the members of the Board of Directors. 4. Expanding gender diversity among the senior management (Board of Directors and Executive Board). 5. Enhancing the management of sustainability compacts and commitments assumed. a. GRI Indicators: LA3 LA4 LA6 LA7 LA9 LA11 LA12 LA13 LA14 HR1 HR2 HR3 HR4 HR5 HR6 HR7 HR8 SO2 SO3 SO4 6. Improving the brand management process using clear monitoring metrics linked to risk management and financial returns. 7. Enhancing economic, social and environmental risk management within the supply chain. a. GRI Indicators: HR2 HR6 HR7 HR8 8. Identifying socio-environmental opportunities within the supply chain that create business benefits for the Bank (lower costs/higher revenues/risk mitigation). a. GRI Indicators: EC6 EC8 EC9 9. Strengthening the bank s role as an agent for advancing sustainable practices in its supply chain. 10. Improving the bank s practices on the question of sustainable procurement. a. GRI Indicators: EN2 EN Improving the stakeholder engagement process (defining the department responsible, mapping critical stakeholders and managing expectations). 12. Revealing deviations from the Code of Ethics, the Standards of Behavior and the anti-corruption and anti-bribery policies. 13. Putting in place mechanisms to strengthen employee commitment to the Code of Ethics and the Standards of Behavior. 14. Improving the monitoring of customer satisfaction and making the result of these surveys public. Environmental Dimension 15. Enhancing and systematizing the identification of business opportunities for developing products that meet the demands created by environmental matters (trends/new regulations on the use of natural resources) and climate change (demands for infrastructure financing in order to adapt to climate change). a. GRI Indicators: EC2 EN6 EN Enhancing the management of eco-efficiency indicators (reduction/compensation of emissions, energy consumption, paper consumption, use of renewable energy, waste generation and water consumption). a. GRI Indicators: EN1 EN2 EN3 EN4 EN5 EN8 EN10 EN16 EN17 EN18 EN22 a. GRI Indicators: HR1 HR2 HR3 HR4 HR6 HR7 HR8 EN29

5 Annual Report 2012 p Enhancing the Environmental Management System (SGA) based on ISO Improving climate change risk management in financing transactions. 19. Improving climate change risk management in the Bank s own investments and those of third parties. 20. Better socio-environmental risk management in financing (except for climate change-related risks). a. GRI Indicators: FS2 FS3 FS5 FS9 HR6 HR7 EN28 PR4 PR7 PR9 SO8 21. Better socio-environmental risk management in the Bank s own investments and those of third parties (except for climate change-related risks). a. GRI Indicators: FS2 FS3 FS5 FS9 FS11 HR1 HR6 HR7 Social Dimension 22. Enhancing the relationship between Private Social Investment (ISP) and the business strategy. a. GRI Indicators: SO1 SO5 23. Improving the Bank s position with regard to controversial subjects and dilemmas involving loans and investments. 25. Boosting internal education and sustainability awareness programs. 26. Enhancing employees variable remuneration system, including the Executive Board, taking into account individual performance. 27. Raising the employee satisfaction index. 28. Improving Occupational Health and Safety (SSO) management (the system, indicators, targets, risk map, transparency, training etc.). 29. Maintaining and expanding the Bank s role as a driver of sustainable development through financial inclusion and social businesses (Oriented Productive Microcredit MPO, the Student Financing Fund Fies, Minha Casa Minha Vida Real Estate Lending Program MCMV Program and the BB Accessibility Loan Program, among others), so as to integrate with programs and public policies, partnerships with the private sector and BB sustainable development strategies (private social investment, volunteer work, digital inclusion and sustainable regional development). a. GRI Indicators: SO1 SO5 30. Improve gender representation at all hierarchical levels within the Organization. 24. Strengthening knowledge management by minimizing the impacts arising from employee transfers and redundancies.