STE-1999 Group IT Manager PERSONAL DATA EDUCATION LANGUAGES COMPUTER SKILLS TRAINING COURSES AND CERTIFICATIONS

Transcription

1 STE-1999 Group IT Manager Holds a B. Sc. in Computer Science and has over 16 years hands-on experience in Information Technology & Telecommunications with proven track records in IT Management, Project Management, IT Service Management and Business Process Management with a wide experience in managing mega projects and managing IT team. PERSONAL DATA Nationality : Egyptian Birth Year : 1977 Gender : Male Residence : New Maadi, Cairo EDUCATION : B. Sc. in Computer Science, Modern Academy, Cairo, 1999 LANGUAGES Arabic English French : Native Language : Fluent : Fair COMPUTER SKILLS : Windows, MS Office, Internet : Programming Language: Visual Basic.NET, ASP.NET, ADO.NET, V. Basic 6, C and Borland C++ : Web Developing: Dreamweaver, DTML, XML, XSL, CSS, ASP, PHP, VB and Java Script, Action Script, Ajax : Databases: MS Access, XML, Crystal Reports, My SQL and MS SQL Server : Other Applications: MS Project, Smart Draw, Visio, SEP, BMC Remedy ITSM : Graphics and Multimedia: Flash, Photoshop, Premiere, Corel, Morph, Sound Forge, Poser and Video Director : Servers: Microsoft Exchange and Active Directory, SCCM, ISA, Blackberry : Solutions: Symantec, Mcafee, Vmware, Websense, Watchguard, VPN, VoIP, Surveillance & Smart Office : WAN / LAN / WLAN / VLANS / VPN / VoIP / WiMax, Cisco Solutions TRAINING COURSES AND CERTIFICATIONS : Master of Business Administration (MBA). : Project Management Professional (PMP). Page 1 of 5 Updated: Jun. 2016

2 : Information Technology Infrastructure Library (ITIL). : Business Analysis Professional (CBAP). : Microsoft Certified Systems Engineer (MCSE). : BMC Certified Administrator: BMC Remedy AR System. : BMC IT Business Management. : Agile Myths. : Project Management for IT Professionals. : The Art of Feedback, Acknowledgment, Communication and Negotiation. : Six Dimensions of Project Team Motivation. : Business Analysis and Project Management. : Successfully Integrating Project Management and Six Sigma. : Microsoft Project for Project Management. : The Risk Management Plan roadmap and Managing Risk in Outsourcing. : Knowledge Management: The Key to Instant Productivity and Decreased Training Costs. : Product Management for IT and Software. : Corporate Branding. CHRONOLOGICAL EXPERIENCE RECORD Dates : From Feb till now Employer : ARTOC Group for Investment and Development, Cairo Job title : Group IT Manager Job Description : Develop, manage and disseminate corporate knowledge gained through the various systems, services and IT initiatives to key constituents in timely and efficient manner in order to provide all entities consistent and well documented reports, statistics, and where applicable just in time information that will help determine costs and impact, and address anticipated problems. Continuously review and assess the latest technology, standards, trends and developments relevant to entity needs, and new initiatives in order to ensure the entity is scalable positioned for the latest technological advancements and industry standards. Develop and communicate business/technology plans to executive team, staff, partners, customers, and stakeholders. Coordinate for end user IT training and support in the selection, procurement, usage, and maintenance of software programs and hardware in order to ensure that all staff IT needs are accommodated in a timely manner and keep the overall IT competency level at an effective level. Manage IT Resources- Develop and implement technology Initiatives/projects. Applying ITIL methodologies as a set of good practices for IT service management (ITSM) to insure the aligning of IT services with the needs of business. Applying PMP methodologies as a discipline of planning, organizing, securing, and managing resources to achieve specific projects goals. Developing (Key Performance Indictors) KPI to measuring the Page 2 of 5 Updated: Jun. 2016

3 performance and progress toward strategic goals of the group. Implement quality assurance in form of a systematic measurement, comparison with a standard, monitoring of processes and an associated feedback loop that confers error prevention procedures. Development of a roadmap for continuous improvement of operations support processes, including defining clear roles and responsibilities for the organization, proactively assessing staffing needs/development, defining job descriptions, and estimating time and cost projections. Manage and maintain operational support of business systems and infrastructure. Managing the following projects: - ERP system implementation (ŠKODA AUTO) and ARTOC Auto Dealer system. - VoIP, WiMAX, E1 Framing, Video Conference, GPRS and Solar Energy. - ARTOC Auto Complex Infrastructure (Data center Infrastructure (Active Directory and Exchange Communication Surveillance and control room Disaster recovery & Backup WatchGuard WebSense Smart Office). - ERP and CRM (call center) system. - Smart office Automation solutions (Automation and video conference). Dates : From May 2009 till Jan Employer : Amiral Management Corporation AMIRAL Group, Cairo Job title : Project Manager Job Description : Technical Services and Project Management for ACOJ (Automation criminal of justice) project (USAID). Data center fully implementation. Electronic customs old data center transfer project (Cairo Airport). E-Customs project (Ministry of Finance). BMC Remedy ITSM (Installation, Configuration and Developing for ACOJ project) Asset Management Change Management Service Management Service Desk. Maritime Transport Sector bid technical analysis and infrastructure design. Dates : From Mar till Apr Employer : ARTOC Group for Investment and Development, Cairo Job title : Assistant IT Manager Job Description : Building Infrastructure for ARTOC Auto Service Center. Tracking team work performance and call ticket status. Daily supporting for different company department. (H/W maintains & S/W application help). Applying backup plans and system monitoring. Updating S/W updates, and gives training to user if needed. Applying Domain Controller and Active Directory. Antivirus, Anti Spam Configuration and applying security levels. Building Microsoft Exchange messaging system. Building BLACKBERRY enterprise Infrastructure. Page 3 of 5 Updated: Jun. 2016

4 VOIP and Voice Message techniques. Managing Wireless Coverage and Video Conference. Presentations and data show preparation supported with audio and video capabilities. Database maintains and backup. Full analysis and documentation for company requirement for applying ERP application. Web application Reservations System (Emaar Misr). Designing and developing dynamic websites for the Group. Presentations and company profiles using interactive CD (flash animated). Centralized library application. HR and Daily Report Track application. Dates : From Oct till Mar Employer : NetSmart Egypt, Cairo Job title : Senior Software Engineer & System Analyst Job Description : Static and dynamic websites and multimedia CD. Software applications (multi-shop control system point of sale inventory control). B2B analysis and implementation. Building and Tracking sales team in term of motivation and performance. Analysis and implementation of different S/W applications. Infrastructure consultant. Dates : From Oct till Sep Employer : El Sharkawi International Group (ESIG), Cairo Job title : Software Engineer & Database Administrator Job Description : Developed intranet applications for use in various departments of the company (inventory, employee affairs, attendance control, tracking company assets systems, engineer tracking systems and others). Designed presentations to market company products and services within the Group. Designed websites of various companies within the Group. Developed e-commerce applications. Analysis of Smart School and e-learning web applications. Instructor experience at: New Dimension (ICDL, Web Developing Diploma). APTEC Training Center (ICDL, Web Developing Diploma & Visual Basic programming). Netsmart Egypt (ICDL, Web Developing Diploma & Visual Basic programming). ARTOC internal Training (ICDL, PMP, ITIL). AMC Internal Training (PMP, ITIL). Oxford Training College (PMP, Project Management Diploma). Field of experience : Extensive experience in multiple application platforms. Global exposure to new trends and technology. Page 4 of 5 Updated: Jun. 2016

5 Personally driven and committed to offering world-class ITIL & PMP. Outstanding communicator across all management levels. Understanding of essential Software Project Management principles. Directing Corporate to branding and standardization. Developing risk response plans and update risk register. Developing core system components, Reliable Infrastructure and Secured System. Performing systems and business analysis. Ability to build and develop effective business application teams. Establishing timelines and meeting deadlines to complete efficient and accurate conversions. Rapid identification of company business application requirements by understanding business management requirements and working handin-hand with management to identify budgets, timelines and resources to satisfy business needs. Guaranteeing a stable and secure operation by submitting technical support, maintaining close follow up and taking proactive steps to ensure smooth daily operation. Offering the know how of providing adequate system security by developing and implementing related systems, polices and procedures. Understanding, reproducing, fixing and testing errors reported errors. Developing and maintaining an overall project plan for assigned projects, including objectives, expenses, tasks, deliverables and resource assignments. Good presentation and negation skills. Tracking teams working and performance. Expert management of project scope. Preparing status reports, briefings, financial reports, time reports & project control documents. Securing project resources and managing staff work assignments. Standardization of technologies and platforms used in operations. Directing and planning appropriate training in usage of installed software and hardware. Remaining informed of the latest IT trends and technology. Page 5 of 5 Updated: Jun. 2016