Connecting Riders from Home to the World

Transcription

1 Connecting Riders from Home to the World Speed of Life CalACT 2007 Fall Summit Presented by Himanshu Bhatnagar, D.Sc. Founder, HBSS

2 Overview of HB Software Solutions Founded in staff Based in North Andover, MA Installations in 10 states Schedule 9+ Million Trips/Year Highlights Panama Canal EVTMS $22M MART in Fitchburg, MA 14,000 rides/day National United We Ride Grant ($400K) 50+ person-years of R&D

3 Overview of HB Software Solutions

4 ITMS Integrated Transit Management System Paratransit System (Client-Server) 1. Client data management (including alerts) 2. Trip and Standing Order Management (Dial-a-ride/Medicaid) 3. Advanced Scheduling and Dispatching 4. Real Time Scheduling 5. Trip Billing and Validation 6. Reporting System 7. Auto s/fax based vendor interaction Fixed Route Systems 1. Fixed Route AVL Dispatch System 2. RunCutting, Blocking and Rostering 3. Blended Fixed/Paratransit Dispatching 4. Trip Planning System Web

5 ITMS Integrated Transit Management System Brokerage Operations (Client-Server): 1. MEDICAID Management 2. DMR Management 3. EIP Management 4. SPED Management 5. Medicaid Scheduling (Lowest Cost Vendor Evaluation) 6. Shared Ride Management 7. HIPAA Compliant System (HICS) 8. Auto-Fax Facility 9. Automatic eligibility verification and Auto PT-1 Download 10. Automatic Billing & Reconciliation 11. Vendor and State Billing

6 ITMS Integrated Transit Management System Web Based Vendor Portal: 1. Medicaid Trip Management 2. DMR/EIP/SPED Trip Management 3. Rates Management 4. Billing & Trip Reconciliation 5. Chat Based Communication and Issue Resolution 6. Cover Sheet and Electronic Signature Web Based Complaint Management System 1. Vendor Complaint Entry and Resolution 2. Client Complaint Recording and Resolution 3. Trip and Client Record Interface

7 ITMS Integrated Transit Management System AVL/MDT Dispatch (Client-Server): 1. Real-time AVL Interface to Industry Standard MDC systems 2. Fully integrated Real Time Dispatch Module 3. Integrated Fixed/Paratransit CAD (New, under FTA Grant) edriverpad - A New Paradigm in Integrating Drivers into ITS 1. Fully Portable AVL/MDT Device 2. Driver Computer for Timesheets, Leave Management 3. Vehicle Computer for Trouble Shooting, Maintenance Records 4. Supervisor Computer with Full Dispatch 5. Industry s First Web Based AVL/MDT 6. Google Map Enabled Vehicle Tracking

8 ITMS Integrated Transit Management System Phone Based Components: 1. Caller ID Interface to Booking 2. inexphone: Integrated Voice Over IP Phone System (VOIP) 3. IVR System with Auto-Calling and Full AVL Integration Video Management System: 1. Standard Sensor Based Video Monitoring System 2. Advanced Vision Based Video Monitoring System 3. Microwave Enhanced Video System for Facility Surveillance 4. Supervisor Computer with Full Dispatch 5. Vision Based Collision Detection System

9 ITMS Integrated Transit Management System Facility Management Fleet Management Facilities (Garage) Management (New) Uses Expert Systems Parts Procurement Portal (New) Uses Expert Systems Advanced Display Solutions Holographic Displays Advanced Moving Displays Kiosk Based Systems Web Based Transportation Management Client Management Trip Management Advanced Scheduling Dispatching with AVL Interface Google Map Interface

10 MART - The Coverage

11 MART is Currently Managing $60 million in brokerage services Brokering approximately 3.1 million trips annually over four HST area Brokering over 710,000 DMA trips annually in Region 9 with an average cost of $14.50 per trip for direct services + $1.76 per trip in admin costs * Representing approximately 75% of Massachusetts brokered services. FY00-FY04 Montachusett RTA Brokerage Service : One Way Trips 1,800,000 1,600,000 1,400,000 DMA 1,200,000 1,000,000 DMR 800, ,000 DPH 400, ,000 SPED 0 FY00 FY01 FY02 FY03 FY04

12 Hopelink Non-profit broker administering Seattle and King County 5000 daily trips Fixed-route ADA Senior Rides Medicaid Extensive search for 3 years for technology (Selected HBSS after working for 18 months with other Tech Vendor) Brokerage expansion in the Northwest AVL systems, IVR systems pilot-project

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16 Region Pgm DAM A Scalable System that Can Grow Contract A Scheduling Contract B Scheduling IVR Contract C Scheduling IVR Across Geography Contract C Scheduling IVR Add a New ITMS Server per Contract Across Funding Programs DMR EIP Vendors Coordinators Specialized Billing IVR Coordinators Vendors Coordinators Specialized Billing IVR Coordinators Vendors Coordinators Specialized Billing Coordinators Vendors Coordinators Specialized Billing IVR Coordinators Add a New Program by Selecting Modules SPED PARA- TRANSIT Specialized Billing Subscription Mgmt COA Booking ADA/DAR Mgmt Batch Scheduling AVL Based Dispatch Specialized Billing Specialized Billing Specialized Billing Nationally

17 GPS GPRS Dispatching AVL Tracking Booking (COA) vdrivepad Info Sign Annunciator ID Card Reader IVR Where is my BUS? OnBoard CPU V-CAM (Video) Digial Ads ODB, Collision & Speed Sensors, Odometer

18 MA-Integrated Traveler Services

19 Future Direction 5 Year Horizon National Transportation Networks (Like the PPO/HMO Networks) 1. Members Public Transportation Agencies Bus, LightRail, Commuter Rail, Subway, Ferry Private Transportation Providers Transportation Seekers Hospitals, Senior Centers, Social Service Agencies, Health and Human Service Agencies, Other similar facilities Individual Transportation Riders 2. Payment System All Member Riders in the Network Use Same Transportation Card All Providers Get Paid Electronically All Agencies Seeking Transportation Get Billed Electronically

20 Future Direction 5 Year Horizon National Transportation Networks (Like the PPO/HMO Networks) 3. Single Point of Access for Members Riders and Booking Agencies use Web Based System to Plan Trips and Book Trips on a Multi-Modal Transportation Network. Trips Booked Mapped Against a Centralized Scheduling System that Maps Seats to Requirement Riders and Agencies can Pre-Pay Trips, Pay-on-Arrival or Get Invoiced for Trips electronically. Providers can get Paid even though the Riders haven t Paid yet. 4. Vehicle Tracking and Waiting for the Ride All Member Riders in the Network Using their Transportation Card determine: - how long will their ride take, - where their ride is currently.

21 Future Direction 5 Year Horizon National Transportation Networks (Like the PPO/HMO Networks) 5. Security Concerns of Riders Met Member Agencies Can visualize through high speed internet access their patrons. Track Vehicle on the Web Seek Incident Video in case there is an incident Seat Belt Enforcing Systems 6. Vehicle Tracking and Waiting for the Ride All Member Riders in the Network Using their Transportation Card determine: - how long will their ride take, - where their ride is currently 7. On Board Entertainment/Education - Personalized On-Board Entertainment/Education Capability

22 A Futuristic Brokered Environment Or a Reality? State Verification ITMS SCHEDULING Trip Planner (Web Based) Client Calls New Client Yes Eligibility Verification No Reports Book and Authorize Trips Vendor Selection ITMS Trips Vendor s Scheduling System (Web Based) Shared Rides Complaint Management Client Calls Log Complaint TRIMS Demand State Reimbursement ITMS Billing Trips Fiscal Processing Process Vendor Invoices Vendor Portal Providers Write Vendor Checks Billing Process Vendor Enrollment

23 Future Direction 5 Year Horizon HBSS is Currently Developing National Public Transit Database With Every Route of Every mode of Transportation in the Country Single Device That Does it All in-bus and for the Driver An Advance Payment System for Brokerage Vendors A New Way for Financing Projects for Transportation Entities Transportation Network(s) A Single Plastic for All Transportation Access

24 New Technologies Holographic Computers Future Direction 10 Year Horizon Show Computer Screens on Demand Create Simulation Environments that Replicate the Real World- for Training Talking Computers Hands-Free Interaction with Computers Displays on Walls or in Air (Holographic) Full Speech Recognition Intelligent Cameras Analyze Forward and Backward Traffic and Environment Warn Drivers of Impending Problems Automatic Feedback to Vehicles and Direct Vehicle Response to Events Protect Travelers Under All Conditions

25 Future Direction 10 Year Horizon New Technologies Alternative Fuel Vehicles Hydrogen Fuel Cells Clean Energy Based Vehicles Advanced Maintenance Systems Self Trouble Shooting Vehicles Computers Work-arounds for On-Road Problems Advanced Accounting and Billing Systems Total Electronic Accounting Systems with Most Updated P & Ls Accounting for Every Trip and Every Mile and Every Hour Projection Systems Cost Allocation Problem Solved (Nah, 30 Years Maybe).

26 Future Direction 10 Year Horizon How Does Advanced Capability Impact Change Increased Transportation Options Better Planned Trips (if Using Public Transportation) Use Plastic for Transportation and Not CASH Feel Comfortable Switching Between Multiple Modes of Transportation Manage Its Transportation Needs via Different Modes of Communication (, Mobile, Voice) Increased Employment Options Cheaper and More Accessible Transportation Accessible Transportation Enabling Challenged Individuals more Options

27 Future Direction 10 Year Horizon How Does Advanced Capability Impact Change Interplay Between Faster and More Expensive Transportation and Slower but Cheaper Transportation Reduced Transportation Discontinuity Cover All Gaps Affordable Easier for Mobility Managers to Provide Transportation Easy Access to Information about Partners in the Network make it easy to Manage Demand Powerful Automated Engines provide Scheduling Options Automatically not requiring human intervention