How Circeo runs online Retail Loan Factory for Banks from IBM Cloud

Transcription

1 How Circeo runs online Retail Loan Factory for Banks from IBM Cloud Bled 2018 Think Bled / DOC ID / Nov 6-7, 2018 / 2018 IBM Corporation

2 Contents Introduction Part One Circeo & TheLoanFactory Part Two Partnership with IBM Cloud Part Three Example of a successful collaboration 2

3 Traditional lenders are being challenged by disruption that has been created outside of Financial Services OmniChannel Customer Centric Data Driven Product Agnostic Tailor offerings to address the priorities of each individual customer by allowing customers to complete tasks online that traditionally required visiting a brick & mortar bank branch Streamline isolated processes to offer a consistent customer experience across all channels Adopt a business model integrated around customers wants and needs Recognize and react to changing expectations to enhance the overall customer experience Understand customers activities throughout an organization and adopt practices that emphasize this understanding Utilize big data and analytics to engage customers and win repeat business through targeted marketing. Employ scientific data analysis to improve client services and overall bank profitability by analyzing customer transactions and identifying changing preferences to better tailor your customercentric strategy Use of agnostic channels enhances both products and services Allow customers to decide what product and channel is best for them at any given moment and offer a unified, streamlined experience amongst all 3

4 Getting Ahead in Today s Lending Landscape Many existing lending systems use technology that may not be optimized for the current challenges facing lenders: Increased regulatory compliance requirements The need for new products for business strategy (line-of-credit loans, total debt restructuring) and customer experience improvements (seamless online and mobile applications) Innovative, non-bank lenders are gaining market share with customer-friendly software, new lending products, and efficiencies by using a modern, flexible lending platform Key considerations for a lending platform that can compete in today s competitive environment include: Rapid design, development, and test cycles for compliance and other changes Customer experience enhancements (i.e. integrated mobile applications, real-time decisioning, transparency of information) Expanded product offerings and the ability to introduce new products easily Omni-channel lending (one system for all loan types) can reduce costs across the lending portfolio to capture economies of scale 4

5 Circeo: Innovative Fintech specialised in Lending and Consumer Finance A unique and disruptive specialist in Consumer Lending with a proven professional track record and major clients live in production with offices in Paris, London and Budapest. Creators of TheLoanFactory: the most innovative Consumer Finance platform available today A special combination of IT experts specialised in the latest secure digital technologies and international business leaders with a wealth of experience in Retail Banking and Consumer Finance with expertise in all areas: Marketing and Sales Product Design and Management Think CityName / DOC ID / Month XX, 2018 / 2018 IBM Corporation Credit Risk and modelling Finance Operations and Processes 5

6 TheLoanFactory The next generation of flexible digital lending platforms TheLoanFactory is a multi-product, multichannel, multi-country and multi-language flexible platform for the Origination, Account Management & Servicing (back-office) and Debt Collection of all types of retail loans and lease products Full end-to-end retail loan cycle (Origination, Decision, Loan Account Management, Servicing and Collection) with a modular structure comprehensive approach and at the same time flexibility allowing the use of selected modules Creativity without borders: unprecedented degree of flexibility through our exclusive configuration engine; made from thousands of atomic bricks (microservices), TheLoanFactory can be managed by Lenders through configuration only (no coding required) using graphical interfaces to create products, frontends, workflows, risk decision strategies, compliance rules, accounting rules, collection strategies... API ready: Fully open to third-party systems through an API-gateway Think CityName / DOC ID / Month XX, 2018 / 2018 IBM Corporation 6

7 TheLoanFactory The next generation of flexible digital lending platforms All retail loan products and activities are covered: instalment lending products (POS Loans, Car Loans and leasing, Personal Loans, Rental Products, Mortgages, Refinancing Loans, Overdrafts, P2P Loans, Microloans, etc.); all revolving and charge products (including multi-line and multi-plan) with or without an associated card Think CityName / DOC ID / Month XX, 2018 / 2018 IBM Corporation 100% digital processing: set-up, processes, procedures, controls and rights, print-outs (including electronic signature), servicing Cloud-based architecture: scalable without limit Hosting in private and secure clouds / datacentres Stunning performances also with millions of loans The system is offered as Software as a Service (SaaS) Limited Fixed Costs Variable Operating Costs based on volumes Efficiency gains in the use of IT resources 7

8 Originations Data Model User Interface Workflow Processes Risk processes Loan Products Integratio n project Screens Risk workflows Products Authentication Core banking Data structure Letter templates Process map Calculations Customer databases Notifications Decision rules and results Offers Credit information systems Big data sources Circeo 8

9 Servicing Credit Life Cycle Editor User Interfaces Customer Service Daily Process Engine Integration Algorithms and business event management Screens Maintain scheduled activities Front Office / CRM Collection engine GL account and entries management Letter templates Notifications / billing statements Servicing flows Process business events Core Banking / General Ledger / Payment system Datawarehouse Circeo 9

10 Collections Data model User Interfaces Product configurator Process design module Collection Engine Integration Screens Segmentation CRM Data structure matching outside systems Letter templates notifications Product phases and processes Automatic & manual processes Processing phases shifts Displaying tasks Back Office IVR, Call Center Datawarehous e for reporting Circeo 10

11 Circeo & IBM Cloud IBM partners technology accelerates innovation and enables new capabilities Market Demand Innovation Rigorous vetting process to ensure best-of-breed technology Have high impact on the spending of incumbent Financial Institutions Strike Zone Driving rapidly growing/high level of smart money investment IBM Brand substantially reduces the risk of working with a young technology vendor IBM Expertise and Resources ensure high-quality professional services from strategy through deployment and support IBM Impact Strong alignment of IBM expertise, skills, capacity and brand to deliver and scale a solution IBM has a strong business relationship with Circeo to promote worldwide deployments 19

12 Example of a deployment Fast Deployment allowed by IBM Cloud efficiency Necessary components immediately available Most up to date technology available Unique contact person Easy scaling Competitive pricing pre- negotiated Efficient customer service Flexibility DEPLOYMENT OF THE INFRASTRUCTURE IN DAYS Think CityName / DOC ID / Month XX, 2018 / 2018 IBM Corporation 20