STRATEGIC AREAS

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1 STRATEGIC AREAS

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3 chris kielt CIO cio letter Each year, Information Technology Services undertakes a robust technology project portfolio planning process. Individuals and units from across ITS submit proposals for consideration for the coming fiscal year. Proposed projects range in size and scope, offer new services or improve current ones, push to improve operational efficiencies and explore innovative new technologies. Prioritizing proposals is always a challenge, but it is important to focus our time, energy and resources on the projects that move us toward technological sophistication, allow us to adapt to an ever-changing environment and align with the University s strategic framework. This year we identified four strategic focus areas for our portfolio: 1) extend teaching, learning and research computing, 2) enhance data reporting and analytics, 3) think cloud and 4) advance operations. In the pages that follow, you can learn more about these focus areas and the projects ITS is undertaking. As you read, I trust our organization s dedication to serving Carolina s mission and enabling the pursuits of our faculty, students and staff with innovative, enabling technologies will be clear. Thank you. Regards, 1

4 strategic focus areas 1. Extend Teaching, Learning, and Research Computing Focus on the reason we are all here: teaching, learning and research. Enable faculty success and support classroom innovation. Remove technology barriers to student learning. Provide robust, state-of-the-art computing capabilities for our world-class researchers. Stay nimble to address the dynamic needs of our faculty, students and researchers. 2. Enhance Data Reporting and Analytics Provide data and reports to campus that help drive data-driven decision-making. Develop and refine business unit relationships for optimal collaborative outcomes. Support System Office, Chancellor and Provost requests for better, smarter use of data across the UNC System. 3. think cloud Always consider cloud options. On-site, hybrid or cloud: make smart, informed decisions that support long-term sustainability and success. Provide staff professional development to address emerging needs as more technology moves to the cloud. 4. advance operations Focus on availability, quality and efficiency of core services. Identify process and service improvement opportunities. Project areas: information security, identity management and general. 2

5 top priority projects for ServiceNow Multi-year project to implement ServiceNow, a cloud-based, service management platform that provides automated single sources of help, workflow routing and metrics. Phase 1 will replace the previous system used by 45+ schools, units, and centers on campus. One Year Onyen Password Strengthen the Onyen password requirements and then move from the current 90-day password expiration to a one-year password expiration. Zoom Web Conferencing as a Central Service Replace the current web conferencing system integrated with Sakai and offer a centrally-supported web conferencing service that all campus units can leverage for instructional, research, and administrative purposes. Data Center Networking Refresh and Redesign Implement a new data center network design that will improve the overall throughput and add redundancy to allow switch upgrades without losing contact with servers in the data center. Secure SSNs in ConnectCarolina Applications: Review and further restrict access to SSNs in ConnectCarolina based on job responsibilities. Field Encryption Assessment: Assess the viability of a security enhancement to encrypt and decrypt ConnectCarolina database fields at runtime. 3

6 Extend Teaching, Learning, and Research Computing PROJECTS: Zoom Web Conferencing as Central Service Replace the current web conferencing system integrated with Sakai and offer a centrally-supported web conferencing service that all campus units can leverage for instructional, research, and administrative purposes. Course Groups for O365: Phase 2, Deprovisioning Office 365 groups were automatically created for all courses in Sakai for Fall This second phase of the project implements a process to remove groups older than three semesters. UNC Check-In Attendance App Launch an enterprise service to support the use of UNC Check-In in all general purpose classrooms and selected departmentally-controlled classrooms. AcademicWorks Implement a scholarship and awards management system that enables students to easily find and apply for scholarships for which they are qualified. Replace Research Computing Mass Storage Lifecycle replacement of the bulk data archiving system that is provided primarily for the UNC research community. 4

7 Enhance Data Reporting and Analytics Projects: UNC Data Integration Facilitate data integration by establishing master data management structures to enable data from disparate systems to be analyzed. Data Warehouse and SAS Environment Update and Expansion Refresh and expand the hardware supporting lnfoporte and SAS environments to meet current and future performance demands and data growth as UNC moves toward institutional analytics. Source Financial Actual Expenditures from General Ledger Revise financial reporting from the data warehouse to source actual expenditures from General Ledger, UNC s book of record, rather than Commitment Control. 5

8 think cloud Projects: Adobe Sign Provide a cloud-based electronic signature product as a central service to reduce administrative time in signing and processing forms and documents. Automated Call Distribution Upgrade Upgrade the Service Desk call center system to increase functionality, integrate with ServiceNow, improve call quality, and position the Service Desk to predict and improve response times in the future. Cloud Infrastructure Provision the network, security, and management tools to support workloads in the cloud and enable Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) business processes. ServiceNow, Phase 1 Multi-year project to implement ServiceNow, a cloud-based, service management platform that provides automated single sources of help, workflow routing and metrics. Phase 1 will replace the previous system used by 45+ schools, units, and centers on campus. WordPress Cloud Assessment Explore the benefits of moving WordPress (unc.edu and/or sites.unc.edu) to the cloud and determine if this is a project worth pursuing in the future. 6

9 ADVANCE OPERATIONS Projects Security: Next Generation of Border Intrusion Prevention and Detection Systems-Assessment Assess options for the next generation of campus intrusion prevention system hardware. One Year Onyen Password Expiration Strengthen the Onyen password requirements and then move from the current 90-day password expiration to a one-year password expiration. Secure SSNs in ConnectCarolina: Applications Review and further restrict access to SSNs in ConnectCarolina based on job responsibilities. Secure SSNs in ConnectCarolina: Field Encryption Assessment Assess the viability of a security enhancement to encrypt and decrypt ConnectCarolina database fields at runtime. F5 Web Application Firewall, Phase 1 Provide security and data protection against attacks on web applications such as WordPress, InfoPorte, and Shibboleth single sign on. Safe Computing Website Create a one-stop source of information security resources on campus, replacing multiple websites currently maintained by the Information Security Office. GreyHeller Security Analytics Implement analytics to facilitate security monitoring in ConnectCarolina. 7

10 Expansion of 2-Step Verification Add 2-Step Verification to administrative and high-risk applications which provides another layer of protection to accounts compromised through social engineering methods such as phishing. Network Availability for High-Bandwidth Data Center Traffic-Assessment Assess options to meet the growing demand for sustained, high-bandwidth communications within ITS data centers and with other on and off campus entities. Network Availability for High-Bandwidth SOM Traffic Implement hardware upgrades to meet current and future demand for sustained, high-bandwidth communications within the School of Medicine and with on and off campus external research partners. Projects Identity Management: Merge and Upgrade Identity Management User Interfaces Apply new and modernized user interfaces to several of the utilities, such as password reset, to provide greater usability and efficiency. Redesign and Upgrade selfservice.unc.edu Redesign and upgrade SelfService, an administrative interface to multiple applications such as MassMail and Active Directory, to improve the user experience and add support and logging functionality. Projects General: Data Center Networking Refresh and Redesign Implement a new data center network design that will improve the overall throughput and add redundancy to allow switch upgrades without losing contact with servers in the data center. Oracle Database Upgrade Upgrade ITS portfolio of databases to enable standardization, maintenance efficiency, performance reliability and secure data management for campus groups and key services such as ConnectCarolina. WordPress Upgrade to Gutenberg Version Upgrade to a new and improved version of WordPress which will require significant testing, outreach and support for thousands of campus users and websites. ConnectCarolina Finance 9.2 Upgrade Upgrade ConnectCarolina s Finance applications to ensure continuing vendor support and take advantage of new vendor-provided functionality. AFS Decommission Decommission the Andrew File System service for which no commercial support is available. Emphasize other tools that leverage newer technologies, such as WordPress and CloudApps. Disaster Recovery/Business Continuity Document and test business continuity and disaster recovery readiness for critical applications and supporting infrastructure in response to an audit requirement. Intune Mobile Device Management Assessment Evaluate Intune, a cloud-based mobile device management tool, as a possible solution for managing and securing both University-owned and personally-owned mobile devices that contain University data. 8

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12 The University of North Carolina at Chapel Hill