End to End Process Visibility Sat Nav for your Business SAP Intelligent Business Operations powered by SAP HANA Solution Overview

Transcription

1 End to End Process Visibility Sat Nav for your Business SAP Intelligent Business Operations powered by SAP HANA Solution Overview Darren Crowder Vice President & General Manager Middleware Ken Marshall Solution Director - Middleware 11 th March, 2014

2 AGENDA - 25mins! Introduction Trends and Resulting Business Opportunities Solution Overview Summary 2013 SAP AG. All rights reserved. Customer 2

3 THE 6 COMPONENTS OF A MIDDLEWARE STACK 1. Integration 2. Business Process Management Orchestration 3. Rules Management 4. Business Networks 5. Cloud Integration Change Agent 6. Business Insight Value 2013 SAP AG. All rights reserved. Customer 3

4 COMPANY EXAMPLE 2013 SAP AG. All rights reserved. Customer 4

5 COMPANY Logistics company because we have all had something delivered or gone missing at some 2013 SAP AG. All rights reserved. Customer 5

6 COMPANY Logistics company because we have all had something delivered or gone missing at some Commitment to Customer Service Levels and Key Performance Indicators are Transparent 2013 SAP AG. All rights reserved. Customer 6

7 COMPANY Logistics company because we have all had something delivered or gone missing at some Commitment to Customer Service Levels and Key Performance Indicators are Transparent Business requires accurate view into it s business PROCESSES Real-time visibility of the delivery process, decrease bottlenecks and congestion in Real-time Improve invoicing accuracy globally and credits and monitor the associated KPI in Real-time Measure visibility and effectiveness of transport partners in Real-time Monitor performance of the customer centre with the objective (KPI) of reducing cost in Real-time 2013 SAP AG. All rights reserved. Customer 7

8 THE ISSUE BUT - there is a problem it s not all SAP and it s growing and it s not all under the control of IT 2013 SAP AG. All rights reserved. Customer 8

9 IMAGINE - MAJOR LOGISTICS COMPANY There is a problem it s not all SAP and it s growing and it s not all under the control of IT Real-time Visibility of the delivery process, bottlenecks and congestion Improve invoicing accuracy globally and decrease credits Measure visibility and effectiveness of transport partners Monitor real-time performance of the customer call centre with the objective of reducing cost 2013 SAP AG. All rights reserved. Customer 9

10 IMAGINE - MAJOR LOGISTICS COMPANY There is a problem it s not all SAP and it s growing and it s not all under the control of IT Real-time Visibility of the delivery process, bottlenecks and congestion Improve invoicing accuracy globally and decrease credits Measure visibility and effectiveness of transport partners Monitor real-time performance of the customer call centre with the objective of reducing cost 2013 SAP AG. All rights reserved. Customer 10

11 THE 6 COMPONENTS OF A MIDDLEWARE STACK 1. Integration 2. Business Process Management Orchestration 3. Rules Management 4. Business Networks 5. Cloud Integration Change Agent 6. Business Insight Value 2013 SAP AG. All rights reserved. Customer 11

12 Trends and Resulting Business Opportunities

13 Today s environment brings a high level of complexity How do you keep tabs on your mission critical processes? How do you track performance of key business (operations) processes? How do you find out when things go wrong? Are you able to identify trends, forecast events, and adapt quickly? Sales Operations Business Partner Finance Can you detect and respond rapidly to threats and opportunities? 2013 SAP AG. All rights reserved. Customer 13

14 Overcome the gap between Business Intelligence and Processes Take the Guess Work out of Operational Real Time decision making Information and analytics to understand the business Decisions Data Processes and data to run the business Adapted from: Jim Sinur, Gartner Intelligent Business Operations 2013 SAP AG. All rights reserved. Customer 14

15 Move To. Intelligent Business Operations Infusing Real Time Predictive Intelligence into End-to-End Business Processes Gain competitive advantage Quickly adapt to changing business dynamics Turn big process data into actionable information Leverage process-aware analytics Lead the transformation of your business Be proactive instead of crisis management Accelerate and optimize operational decisions making By 2016, 70% of the most profitable companies will manage their processes using real-time predictive analytics or extreme collaboration. Gartner Predicts SAP AG. All rights reserved. Customer 15

16 Legacy of Stove-piped Fragmented Operational Data / Process Views Vision across entire business process is a must Customer Service Risk Management Team Finance and Operations Account Administration Store Manager Observe, Orient SAP Intelligent Business Operations Decide Act Process Visibility Decision Support Process Flexibility to enhance situation awareness to make faster and better operational decisions to coordinate more flexible processes Customers Sales Products Operations Suppliers Partner Finance Planning Forecasting 2013 SAP AG. All rights reserved. Customer 16

17 Summary

18 We all get excited by Big Data. But Big Data without the context of the surrounding processes is meaningless. BIG PROCESS on BIG DATA Vishal Sikka, Member of the SAP Executive Board SAP TechEd Las Vegas SAP AG. All rights reserved. 18

19 BIG PROCESS drives BIG DATA Intelligent Business Operations Model and Document Simulate Implement and Execute Delivering the real-time business Analyse and Act SAP s BIG PROCESS on BIG DATA Platform powered by Intelligent Business Operations on SAP HANA PowerDesigner Process Orchestration Operational Process Intelligence Event Stream Processor 2013 SAP AG. All rights reserved. Customer 19

20 SAT NAV FOR YOUR BUSINESS!!!! IBO ENABLING REAL TIME BUSINESS NAVIGATION Like GPS for the Business My Company Contextualized Relevant Trusted Timely Integrated 2013 SAP AG. All rights reserved. Customer 20

21 Thank you Darren Crowder Vice President & General Manager Middleware SAP AG