2018 BI & DATA ANALYTICS MATRIX REPORT

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1 2018 BI & DATA ANALYTICS MATRIX REPORT

2 A Side-By-Side Comparison BI and data analytics solution providers have had to alter to their product portfolios to meet the needs of companies dealing with pressure associated with an increase in data volumes. In order to fill the gaps that larger vendors have left due to this market shift, innovative startups have emerged to offer capabilities once left to specialized software providers. This market shift has made the challenge of finding the best product a difficult one. To assist you, Solutions Review has engineered the Buyer s Matrix, a visual reference and summary of the top 28 Business Intelligence and Data Analytics tools, to assist you in your search. The Buyer s Matrix is organized into the following categories: Areas of Focus Industries Features Services Support Note: Solutions Review contacted each solution provider listed in this report and requested their input on their solution features and focuses. In some cases we received no response and therefore provided what information we could obtain through online research. That information is marked with an asterisk (w). The information provided to us by a solution has been obtained from sources believed to be reliable. Solutions Review disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information 2

3 Areas of Focus Not all analytics tools are created equal. Oftentimes, vendors will key in on a niche in the market. By focusing on a specific part of the space, such as embedded BI for example, solution providers can become experts at developing a narrower piece of software that really works for its users. As a result, the vendor increases efficiency and overall quality and decreases the time it takes to deploy the solution. 3

4 Industries Organizations need analytics tools to quantify their industry-specific metrics and present them within visualizations and dashboards that can be easily interpreted and manipulated. Each vertical has its own key performance indicators (KPIs) and accepted standards for analyzing and presenting data. For example, in marketing, it s common to present data pertaining to revenue, return on investment (ROI), and cost per lead. However, in the field of operations, it is customary to deliver data in terms of throughput, cycle time, and bottlenecks. In these two examples, the steps for analysis and approach to visualization are worlds apart and echo the importance of working with BI providers that develop software within your specific business sector. This section in our Buyer s Matrix highlights which industries each specific provider is involved in, where they may have strong performance indicators, and how they might align with your specific needs. 4

5 Features New trends develop as changes in enterprise goals emerge. Solution providers are quick to adapt to these shifts in thought and practice, and are typically swift in innovating to create new product features which support their customer s changing demands. The majority of the selected providers are involved in many of the same popular spaces, such as big data, the cloud, advanced data analytics, data visualization, mobile, and self-service. It s important to match the mix of features that exist within a BI solution to your company s strategy in order to handle new and emerging trends. 5

6 Services Each solution provider differs in what they offer, but they all provide something in terms of thirdparty management. Some of the vendors will assist you in installing, deploying, and configuring your new BI solution. Others don t offer setup services, but supply advice on how to properly fit their software into your existing ecosystem. There are more than a dozen other services that we outline in the Buyer s Matrix, with a complete list of providers and side-by-side comparisons as to what each includes with purchase of their specific software package. 6

7 Support There is nothing quite as frustrating as a BI tool that doesn t work. Solution downtime leads to a loss in productivity, overhead cost, customer satisfaction, and revenue. It s been welldocumented that the time it takes to deliver measurable results from BI is much longer than what is expected by business managers. Adding in downtime created by poor support makes the time it will take to deliver business results from BI unacceptable. Professional, effective, and reliable user support systems are vital to any top-notch solution. The support section of our Buyer s Matrix outlines what each provider offers on this front. 7

8 KEY FEATURES INDUSTRIES MACHINE LEARNING RECOMMENDATIONS SECURITY / COMPLIANCE EDUCATION GOVERNMENT & PUBLIC SECTOR 64% 64% 79% 61% 79% 82% 86% 93% DATA MANAGEMENT SEARCH-BASED BI INSURANCE RETAIL AREA OF FOCUS SUPPORT DATA DISCOVERY & ACCESS DATA PREPARATION COMMUNITY FORUMS MULTI-LANGUAGE SUPPORT 96% 71% 64% 93% 93% 89% 79% 79% EMBEDDED BI PREDICTIVE & ADVANCED ANALYTICS TRAINING PARTNER PORTAL 8

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