Ralph Thompson 15 th November Enabling our Digital Journey Vodafone

Transcription

1 Ralph Thompson 15 th November 2018 Enabling our Digital Journey Vodafone

2 Ralph Thompson Tooling and Methods Senior Manager Vodafone Group Enterprise Manages the ARIS Platform across the Vodafone Group and Global Markets 20+ years ARIS/ BPM Experience Former IDS Scheer UK Director/ ARIS Product Manager Implemented ARIS/BPM for Vodafone, SAP UK, Jaguar Land Rover (+ others)

3 Digital Enterprise Vision

4 ARIS at Vodafone 230 Active ARIS Designers Over 9,000 Registered Connect Viewers 39: 1 Ratio: Viewers to Designers 2,000 approx. Active Business Processes (Group) Over 2,000 more Active Business Processes (across global markets)

5 ARIS at Vodafone has enabled the Set up of the Enterprise Process Library (EPL), used globally across Vodafone. Sell, Build and Run Design and roll-out of the Finance, Supply Chain and HR processes (SAP-based) over 40 different markets. Supporting migration to the new generation of SAP applications. Delivery of our Enterprise Transformation programmes, including Global Support Operations, which has delivered significant gains in process efficiency and customer experience. Set up of Vodafone Shared Services and the Vodafone Procurement Company. Consolidation of processes across our business and technical configuration teams, providing a single source of truth.

6 ARIS at Vodafone Value Statement It is a key enabler for our journey to a Digital Telco. Supporting impact analysis and integration between transformation programmes. It enables us to design and communicate our business processes to execute our operations with the optimum use of technology and people. It provides a single source of the truth of how we operate and interact with our customers and internal teams, enabling us to transform quickly and adapt to their needs within the digital marketplace. We can establish consistency of operations and reduce our variances across different product portfolios and markets, leading to new products faster to market, reduced cost to serve and a consistent customer experience.

7 ARIS Connect A Portal for our Processes and Journeys

8 Core Processes Based on Capabilties Level 1 Level 2 Level 3 Level 4 8

9 Persona Journey Sample: Inventory Business processes Personas Journey Point 9 19 November 2018

10 New Presentation Views Developed in Connect Value Streams Customer / Employee Journeys Persona Journeys Drill-downs from these journeys to the process flows in core library Different views of common processes. Single version of the truth, with different view November 2018

11 Guiding Principles Establish and communicate the value Gain adoption of the tool and content by all Process Governance: Insist that content has process owners and approvers Establish internal ARIS User Group with a lead from each team, to adopt updated standards Keep the content clear and simple Use more attractive tecniques; tube maps, journey models Encourage re-use of existing content Projects at start-up should confirm that they have checked the Process Library

12 Enabling the Digital Enterprise (Demo) Accelerate Impact Analysis and Scoping Heat map and touchpoints across our business domains (use AWARE dashboards) Presentation techniques to communicate journeys and processes end to end Accelerate delivery Accelerate process design by re-use of content and accessibility Clear and consistent process methodology across all teams using best practice Methods and techniques to support Robotic Process Automation (RPA) Identification of opportunities for Digitalisation / Automation Systems v operational processes, simplification of landscape 12

13 AWARE - Dashboards

14 How We Achieve The Value Reduction of time, risk and effort of business change by efficient retrieval and reuse of our existing processes. The models contain the relationships between processes and their supporting systems, people, risks and KPIs. Supporting rapid and accurate impact assessment for change. Analysis and simulation can be performed to optimise the processes, by highlighting bottlenecks and calculating resources required. Consistent and accurate processes support faster deployment of Digital and Robotic Process Automation, by generating system workflows from processes.

15 Thank you Ralph Thompson Enterprise Transformation Vodafone November 2018