Maximize Your Support Investment It s Time to Get Proactive!

Transcription

1 Maximize Your Support Investment It s Time to Get Proactive! David Muirhead Senior Director, My Oracle Support Product Management Global Customer Support October 22-25, 2018 San Francisco

2 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.

3 Get Proactive Program With My Oracle Support, you have access to powerful proactive tools, resources, and knowledge that can help you manage your applications and technology and assist you with optimizing product health and performance. The Get Proactive program helps you to avoid the unexpected and maximize the value of your Oracle Support investments through use of Proactive best practices, capabilities, and tools both on-premises and in the cloud at no additional cost.

4 Get Proactive OPTIMIZE System Health and Performance Maintain optimal system health and performance and avoid encountering known problems which could have impacted your operations

5 Get Proactive RESOLVE Issues Rapidly identify and resolve issues to minimize or negate downtime and free up resources for critical projects

6 Get Proactive UPGRADE with Confidence Remove risk and time from the upgrade process, enabling cost savings and faster adoption of new product capabilities

7 Proactive Program Outcomes Get Proactive! Oracle Support s Proactive Program helps you maximize value: OPTIMIZE System Health and Performance Boost Your Returns: Reduce cost, improve productivity, and get more done with less effort Avoid the Unexpected: Mitigate risk, minimize downtime, and keep missioncritical systems running smoothly RESOLVE Issues Rapidly Identify/Resolve Issues: Discover capabilities and tools to help you quickly identify and resolve issues UPGRADE with Confidence Ensure Optimal Performance: Streamline upgrades, adopt the latest product capabilities, and reduce cycle-time UTILIZE Support Educational Resources Unleash Your Potential: Achieve professional and business goals through new skills and expanded expertise Accelerate Your Journey: Stay informed and ahead of the game with the latest news and best practices

8 Let s briefly cover some Get Proactive Resources.

9 Proactive Programs Proactive Resources Stay Informed about upcoming events Events Calendar Doc Get Proactive Portfolio Doc Oracle Support Essentials Doc My Oracle Support How To Video Series Doc Product Advisor Webcasts Doc Oracle Support Accreditation Doc Get Proactive Social Channels Stay informed via: My Oracle Support Community here Blogs here Examples: EBS / Database Twitter here Examples: EBS / Database Self-paced Session playback Live, interactive High-level (concepts) Deep-dive instruction (steps) Learning is ongoing. Select and use learning options to meet your needs.

10 Proactive Programs Get Proactive Portfolio Doc Main location to access Proactive material: Product Line based content Developed by Oracle Support experts Available via My Oracle Support and Mobile My Oracle Support Video Training Best Practices Events Calendar Information Centers Advisors Troubleshooting Tools and more

11 Oracle Excellence Awards (OEA) Category: Proactive Support Champion Learn more about the Oracle Excellence Awards and explore the categories

12 Thank You Get Proactive Today! Proactive Portfolio: My Oracle Support (Doc ID 432.1) Infographic: Get Proactive (PDF) Q&A

13 Avoid The Unexpected Get Proactive Today Maximize the Value of Your Support Investment

14 Keep Learning with Oracle University 200,000 Students trained per year 500+ Education Partnerships Training Courses 450+ Training On Demand courses 20 Learning Subscriptions Courses: Cloud Technology Applications Industries 2 Million Oracle Certified Professionals

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