Advanced Process to Deliver Benefits to Landlords

Transcription

1 The future of property Management in Vietnam Advanced Process to Deliver Benefits to Landlords February 2016

2 Agenda JLL Property Management Asia Pacific Coverage Property Management Service Cycle Property Management Delivery Our Systems Benefits to clients References

3 Asia Pacific s Largest Management Firm China 6,582 Property Management professionals Manage over 627 million sq ft of space Korea 27 Property Management professionals Manage over 8 million sq ft of space Japan 185 Property Management professionals Manage over 49 million sq ft of space Taiwan 26 Property Management professionals Manage over 9 million sq ft of space PAM ASIA PACIFIC Q stats 16,098 PAM professionals Manage over 1.2 billion sq ft of space China Korea Japan Hong Kong & Macau 4,849 Property Management professionals Manage over 78 million sq ft of space Taiwan Thailand 1,100 Property Management professionals Manage over 50 million sq ft of space India Thailand Hong Kong & Macau Philippines Vietnam Singapore Philippines 120 Property Management professionals Manage over 11 million sq ft of space India 1,980 Property Management professionals Manage over 153 million sq ft of space Indonesia Australia Australia 832 Property Management professionals Manage over 99 million sq ft of space Vietnam 30 Property Management professionals Manage over 1.4 million sq ft of space Singapore 280 Property Management professionals Manage over 31 million sq ft of space Indonesia 118 Property Management professionals Manage over 50 million sq ft of space New Zealand New Zealand 21 Property Management professionals Manage over 5 million sq ft of space 3

4 Property Management Service Cycle

5 Services throughout development to operations and disposal Design: Management considerations for operations Benefits to the Owners Asset Management: Drive revenues, control expenditure, disposal strategies YOU Development: Prepare budgets, service charge, operation manuals Getting it right from the start Smooth operations will help increase customer satisfaction Optimise Asset Performance Operations: Accounting, engineering, tenant relations, lease renewals Pre opening: HR procedures, fitting out control, lease management Maximise Control and Minimise Risk

6 Property Management Delivery

7 Integrated Service Delivery Site Operations Executive Support Human Resource Financial control and management Engineering and Sustainability Management Operations Management, security, cleaning, landscaping Operational and accounting audits Budgeting and asset management strategies Tenant Relations Integrated Operations Comprehensive coverage in site operations including Risk Mgt, Engineering Mgt, Health & Safety, Document Control, Vendors & Contracts Mgt, Security Mgt, HR Mgt, Financial Mgt etc. Periodic audits to assess and ensure compliance in critical focus areas Finance, HR, Procurement and operations. Staff are a key component to success Ensure you have the right staff and management teams in place 7 7

8 CMO Operational Compliance OpsAIDE - Operational Audit Induction Direction and Education - is our selfperformed review of internal management practices and business processes This program ensures that processes, guidelines, and expectations are actively delivered in the field. CMO Compliance records the outcomes of OPS AIDE audits, allowing for the management and measuring of compliance to Jones Lang LaSalle s Operational Risk Management platform. CMO Compliance enables us to benchmark the results across the portfolio and pinpoint specific areas of training. This in turn results in our ability to more efficiently and consistently manage risk exposures for the owners.

9 PAM Academy PAM Academy Training Provides premium property management training services to our staff and clients Offers ad hoc training, short-term courses and property management certificates and diplomas Face-toface Online Building the best talent in the industry for you 17

10 Our systems MRI and Acumen

11 MRI Property Management Industry-leading application for Lease Administration, Property Management and Accounting Real-time reporting, including functional dashboards, allows for greater consistency and visibility across your entire portfolio Risk minimisation through proactive management that identifies issues as they emerge, and enables faster and more effective response to incidents.

12 MRI Property Management Lease Administration Management of real estate from stand-alone properties up to large portfolios, both physical and financial, in one centralised location Review of historic, current, and projected tenant charges, lease, and asset management information Accounts Payable and Receivable Streamlined procedures that minimise manual intervention while improving control of supplier payments Automated processes and validation to ensure errors are minimised: Accounts Payable automatically checks for duplicate invoices and verifies whether funds are available before cheque processing begins Online expenditure management online approval and release of invoices to be paid Banking interface automation that facilitates accuracy and efficiency in payments and receipting General Ledger and Reporting Integrated financial ledgers that enable complete control, analysis, and reporting of past, present, and future financial status Integrated purchase order module to enable expenditure control and automatic expenditure accruals Supports multiple accounting ledgers, including actual, budget, and forecast to allow for financial comparison and benchmarking

13 Acumen Reporting Platform Single integrated digital and mobile platform for reporting and analysis Visualisations enable large quantities of data to be presented in an easy to read manner, highlighting focus areas Portfolio snapshots with drill down analysis Benchmarking of expenses and retail metrics Alerts and Watch-list accessible at any time and with notification Reports, leases and plans available via a secure web-based portal Owner Preferences that manage data presentation such as currency, area, ownership % and accounting basis for the Asia Pacific region

14 Executive Summary The Executive Summary page gives a snapshot overview of building performance Financial and Tenancy metrics are included to give a broad view of performance in all key areas. Consolidate all properties in your portfolio, view one property at a time, or create your own selection

15 Finance The Finance module lets you quickly see how each property is performing against Budget or Forecast, for the current month or year-to-date, with the ability to drill down into more detail on the P&L, Arrears and Capex. The colour coding of variances provides both numerical and visual analysis of those items that require attention..

16 Tenancy Management Tenancy Management shows a high level view of leasing activity, occupancy and upcoming expiries in one place, enabling users to see the outcome of tenant retention programs and leasing campaigns. An instant visual story of occupancy and expiry profiles, by both area and income provide exposure risk analysis to the major tenant types of office, retail and industrial.

17 Retail The Retail module has the unique measures of sales, occupancy cost, traffic and average spend, so we have designed dedicated dashboards that provide performance measurement for these metrics. The dashboards will benchmark performance against the same month, prior year, the prior 12 months of MAT, Urbis and the JLL average, as well as other centres within the same portfolio. The performance of the large Tenant chains can also be compared across your centres.

18 Planalysis Retail Data Analysis Planalysis is a data visualisation tool that brings retail property management information to life on a graphical colourcoded floor plan. Planalysis achieves this by providing: Attractive interactive visualisations which facilitate the interpretation of information. Powerful and automated charting and graphical representation of data, Tools to quickly understand trends, relationships between data and to analyse performance, A simple, intuitive and effective user friendly interface that is accessible by non-technical users.

19 Leasing Strategy Assess upcoming vacancies to mitigate risk and identify opportunities for consolidation of tenancies

20 PAM Evolution

21 Evolution

22 Evolution: Tenant Portal

23 Evolution: PPM Schedule

24 Evolution: Asset Register

25 Benefits of Good Management to Clients

26 Results of good operational management: Benefits Tenant retention Increased rents Increased building life cycle Increased Asset Value JLL Added Value Full range of Management Systems included Real Corporate support structure Regionally and Globally Respected Brand

27 Selected references and Key Clients

28 2 Key Clients Asia Pacific Banking and Financial Services Insurance and Pension Funds Healthcare and Pharmaceuticals Consumer Goods and Retail Computing and Technology Oil, Gas & Resources Professional and Business Services

29 Major Commercial Buildings- Asia Pacific Beijing Yintai Centre Gateway Plaza, Premier Office Building Citigroup Towers Shanghai Taipei million The Exchange, Tianjin Major Commercial Buildings- Thailand Empire Tower Park Venture Sathorn Square Thai Summit Tower Energy Complex

30 Retail Clients HOMNICEN REAL ESTATE TPL HOLDINGS BEIJING CAPITAL OUTLETS MACQUARIE Retail Mall Retail Mall Retail Outlets Retail 70,000 sq.m 350,000 sq.m ( 3 properties) 350,000 sq.m (3 properties) 1.2 M sq.m (10 properties) Huaguoyuan North China North China 9 Malls / / SET-UP Design review, leasing and shopping centre set-up. Dedicated team of headquarter staff from the East and West region and a seconded team comprising of leasing, property management and retail operations SET-UP & OPERATIONS Shopping centre set-up a dedicated team of headquarter staff from Central and North region and a seconded team comprising property management and retail operations staff. SET-UP Shopping centre marketing & operations set-up. a dedicated team of headquarter staff from East China and North region comprising marketing and retail operations experience. Re-launch 2010 Shopping centre set-up a dedicated team of headquarter staff from Central and North region and a seconded team comprising property management and retail operations staff.

31 Summary

32 Essential Property Management Skills Must have Good Communication Strong processes and auditing Advanced IT Systems Be Proactive Think value add Don t be a mailbox Knowledge of tenants Leasing competency

33 Get it right from the start! Summary Get your preferred property managers involved if possible at the design and development stage Ensure your managers are referenced and understand the situation Property managers should be seen as a key contributor to the success of a building Benefits Well thought through management strategies will lead to o Smooth operations o Tenant retention o Increased rents o Increase asset value CCTV headquarters

34 Questions and Answers

35 Thank you Presented by Dexter Norville