HEALTHCARE 2.0 SAVANTIS SOLUTIONS

Transcription

1 HEALTHCARE 2.0 SAVANTIS SOLUTIONS Our enterprise application portfolio includes ERP, CRM, digital customer engagement, vendor management, and advanced analytics. Today, we can deliver complete solutions to customers in retail, hospitality & entertainment, cinemas, travel, event management, and manufacturing industries.we also have a portfolio of innovative solutions and products for onsite digital customer engagement, as well as highly practical CRM optimization tools and smart analytics products

2 Digital Transformation in Healthcare Over the past few years, few industries have seen such dramatic changes as in healthcare. On the one hand, the healthcare sector is strong and growing, with a value of $3.2 trillion in the United States.1 With the dust finally settling on the Affordable Care Act, more than 10 million newly insured Americans are bringing significant revenues to an industry shifting to more retail-like business, clinical, and operating models. On the other hand, few sectors are experiencing such disruption. The new business models are more vulnerable to competition, increasing the pressure to reduce costs and meet stringent customer demands. Many are moving to risk-sharing, pay-for-value plans. In fact, a new task force of providers, insurers, and employers has committed to shifting 75 percent of business into contracts with incentives for health outcomes, quality, and cost management by And companies must continue to secure the most valuable data on earth electronic medical records from a black market willing to pay top dollar for healthcare information. To address these challenges, companies are increasingly investing in digital transformations that connect and enable analysis of every piece of data across channels, operation, and patient outreach. From providing personalized care options to gathering insights to addressing new care formats such as tele-medicine and outpatient care, digital technologies are a crucial tool for providers, insurance and medical service industries. By knocking down organizational silos, operators are able to profit from the advantages of a more interoperable model. There is no doubt that digital transformation will markedly change how they do business. Many healthcare companies still run on traditional lines, based on older technologies; siloed information; and cumbersome, complex networks. To achieve such a transformation, you will need to make critical decisions about new technologies and vendors that provide value and address your business imperatives.

3 Keys to Digital Transformation in Healthcare More Americans than ever before are receiving regular healthcare. But managing this onrush of literally millions of new patients has forced the industry to confront significant challenges. Providers and payers are having to transition to more scalable business models designed to handle higher volumes of consumers. These systems must be designed to help companies mitigate risk and enable new strategies for business and data management. Digital transformation enables the continual build-out and extension of services and data, while coordinating services across the care continuum to support population health. Population health strategies are the ways in which companies achieve positive health outcomes for a group of individuals, including the distribution of these outcomes within the group. Digitization has the potential to affect every aspect of care delivery and operations, enabling smarter choices and better utilization of time and resources and allowing people to spend more time on patient interaction at the point of care. 1. Improving the Patient Experience - The path to good consumer care is complex and sophisticated, with multiple touch points and sources of data. Unlike other industries, the patient s customer journey is ongoing, as opposed to lasting through only a single purchase or experience. And, as opposed to other industries, the journey might literally mean life or death for the patient. For this reason, it is critical to build a long-term, loyal relationship with each consumer. This generation of patients is not willing to spend time on traditional processes and paperwork; they want immediate access to doctors, lab results, and contact centers. They expect a level of convenience similar to what is available in retail and banking, and they will use social media to let everyone know whether or not they get it. Such expectations can offer new opportunities for healthcare operators. Digital transformation also moves patient care to a new level of intimacy and information. In the coming years, millions of patients will undergo their first virtual care appointment, utilize their first wearable wellness app, and use their smartphones as a diagnostic tool. FDAapproved medical devices connected by the Internet of Things (IoT) are already being used in the hospital to track and monitor patient status, at home to manage long-term conditions and medications, and in the clinic to support basic procedures. By fuelling more innovative approaches to care, these new experiences are evolving patient expectations and realizing the dream of care anywhere, anytime

4 Keys to Digital Transformation in Healthcare 2. Increasing Operational Efficiencies - One of the greatest challenges healthcare organizations face is the silo: the multiple departments, data, resources, stakeholders, influencers, and decision makers that all play a role in the delivery of population health. These silos are the main reason why the patient journey tends to be so complex. However, studies show that digital transformation can help to ensure operational excellence, a strong digital services backbone, and on going organizational redesign to create a more unified approach to the business. Digital transformation also makes it faster and easier to integrate acquired systems and information into a single unified infrastructure, especially at a time when we are seeing a record number of mergers and acquisitions. 3. Improving Staff Productivity - Misplaced records, tracking and tracing samples or test results, poor quality communications they re all everyday occurrences in a busy hospital, but just how much lost time, diverted effort, stress and frustration are they causing you and your teams, every single day? And lost time is lost money. You could be doing more with the same number of staff with digital technology solutions, as they specifically designed to help you improve your workflow and communications. 4. Optimizing your IT operations - In the mission-critical environment of healthcare, delivering the very best patient outcomes requires instant communications and guaranteed access to a wealth of data, available immediately when it s needed. 5. Driving Analytics based on the Medical Data - The healthcare industry has gone through a major transformation with the adoption of electronic medical records (EMRs). In compliance with government regulation, providers, payers, and other medical organizations have undertaken the long-term project of securing every patient medical record electronically. However, the work doesn t stop there. Digitization is a still more complex process that affects every relationship, piece of data, and interaction through the business over time. For example, right now healthcare providers are using analytics to support the Patient experience with apps such as location (to track patients and assets) and for wayfinding, mapping, and scheduling. But this technology can do much more, offering enormous promise in big data and mass records analysis to help you understand, address, and provide high-quality healthcare.

5 Keys to Digital Transformation in Healthcare Based on such capabilities, data gathered from traditional sources such as data centers and customer-managed relationship systems can be combined with data from new sources such as mobile networks, in-camera video diagnostics, medical devices, equipment sensors, and even social media. The resulting insights can be used to help manage complex care projects involving several specialists or help nurse practitioners fulfill basic medical needs. They can make hospital staff more efficient, track critical equipment, and simplify inventory management or help identify bottlenecks and adapt workflows for more effective use of resources. They help manage patient safety, secure facilities, administer building systems, oversee pharmaceuticals, track schedules, and enable tele-medicine. Traditional models for collecting and processing healthcare in formation are ripe for disruption. Digital transformation provides unparalleled access to analytics that are driving rapid changes in the industry.

6 Sample use cases in Healthcare 1. Patient experience and Engagement Identify patient on arrival and display welcome message on mobile device. Provide wayfinding and map navigation services. Send hospital and health information to patient based on location. Notify doctors and nurses of patient arrival. Provide building maps and point of interest information relative to patient s location. Notify pharmacy of patient arrival. Dynamically identify location of care team members. Dynamically identify location of specific devices. Optimizes job assignments through assigning closest resource to job location. Triggers events by patient and care team location. Understand primary patient, guest, and care team location analytics (waiting time, foot traffic patterns) to optimize resources 2. Workforce Optimization Grant or block access to applications based on user location and role. Dynamically identify location of specific devices. Optimizes job assignments through assigning closest resource to job location. Triggers events by patient and care team location. Understand primary patient, guest, and care team location analytics (waiting time, foot traffic patterns) to optimize resources. 3. Analytics in Healthcare Analyzing Electronic Health Records (EHRs) Analyzing Hospital Networks Evidence-Based Medicine Reducing Hospital Readmissions Protecting Patients Identity More Efficient Medical Practice

7 SAMMY Savantis as your partner for digital transformation can help you create experiences, empower staff, improve operations and manage risk with SAMMY - an enterprise mobility services platform. SAMMY Features and Capabilities PERSONALIZED ENGAGEMENT PLATFORM 1. Personalized Engagement Platform with Location and Application Insights provides hospital- and clinic wide visibility to improve patient experience and operational efficiency. By monitoring the status, location and interactions of people and resources, it provides data for real-time enterprise awareness coupled with powerful visual analytics to measure performance identify trends and pinpoint opportunities for process improvement. The solution offers several options and integrations to expand security, increase patient safety and support efficient workflow 2. SAMMY analytics is an advanced business intelligence tool that transforms real-time information about patients, residents, staff and assets into powerful dashboards. Through advanced analytics, you can ask questions of the data opening up entirely new levels of operational insight to make better decisions, identify process improvement opportunities, and apply predictive analytics to optimize performance. SAMMY

8 SAMMY Value Proposition Improves patient experience and family satisfaction with reduced wait times Improves patient throughput and increases revenue Improves operational decision making and workflow optimization through powerful visual analytics Enhances quality of care Enhances staff productivity through reduced manual processes and real-time visual data to streamline care transitions Transform data into visual information that you can use to achieve meaningful results Provide context to drive better decision making Apply advanced analytics to optimize performance Realize true, measured operational improvement (expedited ROI) Empower all levels of staff with anytime, anywhere analytics

9 ROI Analysis using SAMMY USE CASES FOR ROI ANALYSIS 1. Improve Patience Experience - Reduce wait time at registration and total time spent at the hospital during an outpatient hospital visit 2. Increase Revenue : For Healthcare providers with office visits and e-visits 3. Reduce Costs: Enrich B2C & B2E business intelligence (BI) by tightly coupling B2C and B2E workflows; Increase Efficiency & Productivity of IT & HR Assets SAMMY FUNCTIONALITY FOR USE CASES Improved Patient Experience Automatic identification and authentication of the patient upon entry to the hospital premises Verification and authentication of the guest accompanying patient upon during patient registration and seamless association and binding of the patient and guest Send automatic notifications and status updates from Hospital staff (e.g. registration, nurse station, doctor s office, lab work, pharmacy, billing, etc.) to patient and guest via SMS, Mobile App and Digital Signage during the entire outpatient visit Generate dashboard/report with time spent at each location for the entire visit Increase Revenue and Efficiency of IT/HR Assets Spontaneous and dynamic notification of guest arrival and movements inside the hospital/care facility to doctors, nurses and other care providers Enrich B2E (Hospital staff) Apps and Dashboards with real time location and mobility insights of patient to broker and dynamically assign medical staff and equipment to minimize the patient time spent during the entire visit Increase in revenue is achieved by minimizing the patient time and increasing the efficiency and productivity of IT and HR (Hospital Staff) Generate per staff/per IT asset BI (dashboards/reports/analytics) for revenue, efficiency and productivity insights

10 ROI Analysis using SAMMY ROI ANALYSIS - ASSUMPTIONS ROI ANALYSIS - EXPECTED BUSINESS OUTCOMES CONTACT SavantisSolutions LLC marketing@savantis.com 100 wood ave south, Suite 200, Iselin, NJ 08830