Driving Connected Commerce

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1 Driving Connected Commerce

2 We Automate, Digitize and Transform the Way People Bank and Shop. 1 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

3 Leveraging Our Substantial Expertise to Benefit Customers 1 Financial results for the 12 months ended Dec 31, DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

4 A World Leader in More Than 130 Countries Major Market Locations 3 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

5 Leadership Team Gerrard Schmid President and Chief Executive Officer RETAIL AND BANKING SEGMENTS PRODUCT AND SERVICES GROUPS ENABLEMENT FUNCTIONS Retail and Banking are the commercial centers of our organization, with the primary focus of delivering value to our customers. Product and Services Groups develop our solutions for customers, focusing on designing and delivering innovative and customer-driven products and services. Enabling Functions continually support our entire organization. Octavio Marquez Banking Americas Neil Emerson Banking Eurasia Hermann Wimmer Retail Global Ulrich Näher Systems Alan Kerr Software and Revenue Olaf Heyden Services Jeffrey Rutherford Finance David Caldwell Strategy & Corporate Development Eurasia is our new consolidated region covering Asia Pacific and EMEA Marketing COE Concentrating on industry and brand marketing for our Banking and Retail Segments. CENTERS OF EXCELLENCE (COEs) Customer Solutions COE Designing, developing end-toend solutions for our systems, services and software portfolios. Sales Excellence COE Focusing on sales operations, ensuring we have the right capabilities to serve customers. Process COE Working closely with all aspects of the business to help build customercentric processes. Julian Sparks Digital / IT Jon Leiken Legal 4 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

6 A Modern FinTech, For 160 Years First circular vault door to protect against prying First to develop tear gas defense First voice recognition ATM First ATM integrated with mobile First long-edge secure card reader First to introduce drive-up banking First electronic POS network system introduced in Europe First iris recognition ATM First green, flexibly powered ATM First stateless, FIT Client ATM 5 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

7 Core Drivers of Connected Commerce Digital and Physical Always On Operational Excellence Insightful and Personalized Experiences More Than Omnichannel Moments of interaction to E2E journeys Do-it-yourself to X-as-a-Service Transactions to meaningful connections Microcosm to ecosystem To Automate, Digitize and Transform how People Bank and Shop. 7 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

8 Consumers Live in a Connected Commerce Ecosystem Engaging consumers digitally while providing a range of physical touchpoints is key to providing a differentiated experience. From the supermarket to fast fashion our new self/assistedservice tools place your consumer at the heart of every interaction. Discover solutions that don t make you choose between the ever-critical uptime, security and efficiency needed to maintain deep consumer relationships. End-to-end solutions eliminate complexity and connect your physical and digital channels while streamlining your consumer s experience. The future of payments and transactions driven by open, flexible solutions that enable connected commerce SMBs reap the benefits. 8 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

9 Solutions Bridging Digital and Physical Channels World leading selfservice application software Automation tools to converge channels End-to-end support for your network Personalization and customization tools Actionable intelligence from multichannel data Open, future-proof retail and banking solutions for the modern era Service Techs Project Management Service Desk Monitoring Dispatch Global Data Engine Analytics Installation Maintenance & Availability First & Second Line End-to-End Process Outsourcing Turnkey Channel Management 9 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

10 Software to Digitize Financial and Retail Institutions Globally World leading self-service application software Channel convergence platform End-to-end management for your network Personalization and experience Actionable intelligence from multichannel data Open, future-proof retail and banking apps for the modern era Vynamic Self-Service Vynamic Checkout Vynamic Transaction Automation Vynamic Teller Vynamic Payments Vynamic Security Vynamic View Vynamic Cash Management Vynamic Marketing Vynamic Insights Vynamic Digital Banking Vynamic Mobile Retail Vynamic Terminal Driving Vynamic Retail Services Vynamic Store Operations The industry s first end-to-end connected commerce portfolio. 10 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

11 Services to Transform a Connected World Service Techs Project Management Service Desk Monitoring Dispatch Global Data Engine Analytics Installation Maintenance & Availability First Line Second Line End-to-End Process Outsourcing Turnkey Channel Management Your Team, Powered by Ours. 11 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

12 Touchpoints to Automate the Way People Bank and Shop Our integrated solutions connect digital and physical channels conveniently, securely and efficiently. 12 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

13 Transformational Program Focused on High Impact Levers CUSTOMER FOCUS Focus relentlessly on the customer. Delivering our best is still at the core of everything we do. OPERATIONAL EXCELLENCE Prioritize standardization and efficiency, delivering value to our customers and shareholders. CULTURE AND TALENT Work together as one company with purpose, agility, transparency and mutual respect. 13 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

14 Global Employer of Choice 14 DIEBOLD NIXDORF DRIVING CONNECTED COMMERCE

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