Te hauora o te Matau-ā-Māui: Healthy Hawke s Bay Tauwhiro Rāranga te tira He kauanuanu Ākina

Transcription

1 Hawke s Bay District Health Board Position Profile / Terms & Conditions Position holder (title) Reports to (title) Business System Analyst Business Process Team Leader Department / Service Information Services Purpose of the position To provide standardised business process which enables the efficient use of HBDHB s business systems. Ensure compliance with standard business process, working closely with the business and the enterprise architect practice. To review, define and document the DHB s business processes, procedures, data models and information systems requirements. To identify / propose strategic process improvements, and information system solutions to meet business information needs and support patient-centred care. To adopt project management methodology for business process change. Recognise and support the delivery of the Hawke s Bay health sector vision. Working Relationships Internal External HBDHB Employees Finance and Information Director Chief Operating Officer Business Process Team Leader Head of Build and Business Intelligence Head of Operate Enterprise Architect Information Services Information Services Governance Group Planning, Informatics and Finance Strategic Services Chief Operating Officer & Health Services team Public Health Team Executive Team Clinical Council Consumer Council Maori Relationship Board Project Management Office Health HB PHO, GPs & all Primary Care Community Services Other Healthcare providers, primary, secondary, tertiary and non-government organisations Central Region Program of work Government Agencies Ministry of Health and Directorates Vendors and suppliers District Health Boards Regional Infrastructure Group

2 Dimensions Expenditure & budget / forecast for which accountable Challenges & Problem solving Number of staff reports Delegations & Decision None None Integrating National and Regional initiatives whilst delivering a high quality local service. Working in an environment where data capture processes are not consistent and require a program of work to develop standard agreed business processes. Implementing standardised project management and business process methodologies. Significant level of undocumented knowledge and reliance on key individuals. Level of complexity of user needs and the large number of different data capture systems. Converting an ad hoc approach to tasks to a strategic, planned and prioritised methods. Managing expectations and the perception that technology will fix all process issues. Providing decisions to ensure best practice. Other Indicators Service provision across the DHB health sector.

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4 Key Accountabilities BUSINESS PROCESS AND SYSTEM ANALYSIS, DESIGN AND DEVELOPMENT Works with key customers and colleagues to define and document current business processes and assist with developing improvements and innvovative solutions. Aligns all workflow to the IS Portfolio plan (target state Architecture) and the IS investmant roadmap. Develop and document key business and user requirements. Work with key customers in developing and documenting their minimum data requirements and financial, clinical and mandatory reporting requirements. Take a lead role as agreed/appropriate during process review sessions with the appropriate users. Initiate and co-ordinate engagement of information analysts, business analysts, developers and others as agreed/appropriate, to analyse, design, develop, plan and deliver information system requirements. Develop and maintain a thorough understanding of the organisation s business and service delivery requirements, functionality, processing needs, procedures and service and support requirements. Develop and maintain a thorough understanding of the organisation s information systems, their functionality, processing needs, procedures and service and support requirements. To promote an awareness of national and regional systems / developments and improvements. Ensures compliance with the change management process to coordinate change requests with key stakeholders (including customer, business process, training, data warehouse, developers, business intelligence and operations team) to ensure the change is successful and aligns with organisational objectives. Develops business processes to integrate primary and secondary care. Standardised buisness process methodology is adopted. Workload is planned and aligns with priorities. Fewer ad hoc tasks completed. Promotion of the Enterprise Business Model for decision support regarding the HBDHB s strategic information requirements. Process documentation adheres to HBDHB s Enterprise Architecture standards. Documents design and development requirements using standard methodology. Identification and documentation of current business processes and related issues. Identification and documentation of business requirements. Well defined options, exploring all pros and cons, potential risks and issues. Potential improvements and solutions to current issues documented and promoted. Identification and documentation of potential new policies and procedures. Engage key stakeholders in all analysis, design and development of solutions. Systems meet organisation service delivery and reporting requirements Change is implimented successfully with less rework and all affected parties involved. CUSTOMER RELATIONSHIP MANAGEMENT Establishes strong relationships with other teams to gain an understanding of their strategies, objectives and operational functions. Works in partnership with Information Services team members to deliver integrated and effective outputs. Is accountable and responsive to internal and external customers. Demonstrate an understanding of continuous quality improvement. Demonstrates a commitment to customer service and continuous quality improvement of information, through interaction with all customers. Effective management of customers and situations. Customer Satisfaction Survey. Positive feedback from key customers. PROJECT MANAGEMENT Adopts standard HBDHB project methdology, reducing ad hoc Project management methodology / procedures

5 approach to tasks and increasing visibility of programmes of work to the organisation. Engages in project initiation, defines business and technical scope and project plan. Identify and document project related issues and risks. Assist with the analysis of solutions and the overall management, tracking and resolution of the identified issues and risks. Engage in project work (development, service, support) as required. Ensure project delivery meets the HBDHB business and information requirements. Co-ordinate/participate in user liaison groups as required. Communicate with all key stakeholders and project team members as required. used. Documentation completed. Communication of information completed as agreed. Well defined options, exploring all pros and cons, potential risks and issues. A standardised project methodology is adopted and used for all projects. Decreased number of ad hoc changes not formally managed by a project. Occupational Health & Safety Displays commitment through actively supporting all health and safety initiatives. Ensures all staff/colleagues maintain adequate safety standards on the job through consultation, training and supervision. Ensures own and others safety at all times. Complies with policies, procedures and safe systems of work. Reports all incidents/accidents, including near misses in a timely fashion. Is involved in health and safety through participation and consultation. Evidence of participation in health and safety activities. Demonstrates support of staff/colleagues to maintain safe systems of work. Evidence of compliance with relevant health and safety policies, procedures and event reporting. Key Competencies Customer Service Open and responsive to customer needs. Demonstrate an understanding of continuous quality improvement. Demonstrates a commitment to customer service and continuous quality improvement, through interaction with patient/clients and other customers. Identifies customer needs and offers ideas for quality improvement. Effective management of customers/situations.

6 Engaging Effectively With Māori Demonstrates knowledge and understanding of local tikanga and Māori culture sufficiently to be able to respond appropriately to Māori Is visible, welcoming and accessible to Māori consumers and their whānau Actively engages in respectful relationships with Māori consumers and whānau and the Māori community Actively seeks ways to work with Māori consumers and whānau to maximise Māori experience Actively facilitates the participation of whānau in the care and support of their whānau member Accelerated health outcomes for Maori Evidence of positive feedback from Māori consumers and whānau, and colleagues Evidence of collaborative relationships with Māori whānau and community/organisations Evidence of whānau participation in the care and support of their whānau member Health And Safety Statement Takes reasonable care of your own health and safety Ensures that your actions or omissions, do not adversely affect the health and safety of other persons Complies with reasonable instructions given by HBDHB Co-operates with health and safety policies or procedures

7 Essential and Desirable Criteria: Qualifications / Skills / Experience ESSENTIAL Engaging Effectively with Maori Qualifications (eg, tertiary, professional) Business / Technical Skills (eg, computing, negotiating, leadership, project management) Demonstrates the ability to include cultural safety of the health consumer when relating to care and processes within the Service. Demonstrates ability to apply the Treaty of Waitangi within the Service. Tertiary qualification in Computer Science, Information Systems, Computer Engineering, System Analysis, Business Studies or a related field (or studying towards) or equivalent structured development in the workplace. Business systems analysis and process mapping skills. Analysis and design abilities. Project Management and time management skills. Well developed and effective communication skills, both written and verbal. Risk Management. The skills to identify risk and provide mitigation strategies. Skills to learn new software and systems. Planning and service delivery skills. Customer service skills. Good team work ethic including the skills to work collaboratively with a variety of diverse agencies and people. Attention to detail and quality assurance skills. Self-managing with initiative. Skills to proactively share expertise. Numeric. Ability to understand and interpret financial and non-financial information Enterprise Architecture knowledge Analysis and design skills. Comprehensive knowledge and understanding of software development lifecycle (SDLC) Values & Behaviours: Shows commitment to, and demonstrates the behaviours of the health sector: He kauanuanu Showing respect for each other, our staff, patients and consumers this means I actively seek to understand what matters to you. Akina Continuously improving everything we do this means that I actively seek to improve my service. Experience (technical and behavioural) Raranga te tira Working together in partnership across the community this means I will work with you and your whanau on what matters to you. Tauwhiro Delivering high quality care to patients and consumers this means I show empathy and treat you with care, compassion and dignity. Experience working in a Business Systems Analysis role. Experience using a range of hardware including desktops, laptops, phones and tablets. Demonstrated experience dealing with customers and providing quality service. An excellent understanding of how information is captured, stored and analysed to provide reporting. An excellent understanding of process mapping and information flows. Change management experience. An intermediate knowledge of Microsoft Office Products Experience identifying data quality issues to improve data integrity.

8 Experience working collaboratively and proactively to achieve organisational goals. Experienced communicator both written and verbal. Has had experience using recognised project methodology. Experience working with technical staff and business users at all levels of the organisation. Demonstrates a high level of understanding of Information systems, practices and procedures. Desirable Working knowledge of the health environment. Experience in the development and analysis of costs, benefits and risks and return on investment of systems Experience working with patient management systems and other health related applications. Experience presenting to a variety of audiences (technical and nontechnical audiences). Recruitment Details Position Title Hours of Work Salary & Employment Agreement Coverage Business System Analyst 80 hours per fortnight Fixed Term 12 months As per the Individual Employment Agreement (IEA) negotiated with the appointee. Date December 2018