CLINICAL MOBILITY SERVICES

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1 HOW WE DO IT. CLINICAL MOBILITY SERVICES CDW Healthcare clinical mobility services give streamlined care a go : Custom-designed solutions to meet your unique needs, now and into the future Improved security, management and access of devices Addressed security concerns and improved data access across your healthcare enterprise

2 CLINICAL MOBILITY SERVICES ASSESSMENT/ PLANNING/DESIGN CONFIGURATION PRODUCT SUPPORT 2

3 MEANINGFULLY MANAGING YOUR MOBILITY GETS IT. Improving mobility management across the healthcare enterprise is key to boosting device and data security, as well as improving I.T. efficiency. Today s healthcare entities are seeking to implement comprehensive mobility solutions that comply with HIPAA and meaningful use stage 2 regulations while streamlining and protecting data access. Investing in the latest clinical mobility technology tools and services is integral to achieving this goal. CDW Healthcare offers an array of services designed to assist you in arriving at the solution that best fulfills your specific needs, and provides the right clinical mobility technology to support that solution. From comprehensive assessment, planning and design to configuration, installation and product support, you can count on CDW Healthcare to be your single-source resource for products and services that bolster anytime data access. We re dedicated to partnering with you to help your physicians and clinicians deliver a higher degree of care and to help your I.T. staff more effectively support your I.T. needs. With CDW Healthcare always at your service, you can rest assured you re teamed with an industry leader focused on helping you make the right technology decisions to leverage resources most productively now and into the future. BOB ROSSI Vice President, CDW Healthcare HOW WE DO IT. 3

4 MAKE THE MOVE TOWARD VALUE-ADDED MOBILITY SERVICES WE CAN HELP. Today s healthcare providers are fast-paced care delivery organizations with technology demands that must keep up. Providing secure anytime, anywhere data access can be a challenge. To ensure healthcare facilities are able to provide optimal care that meets physician and patient requirements, physicians must have instant, secure access to patient data at their fingertips. To this end, many healthcare organizations are investing in a comprehensive clinical mobility strategy that encompasses devices, applications, management offerings and services. CDW Healthcare s clinical mobility service offerings can help organizations overcome the challenges that stand in the way of achieving a comprehensive solution. 4

5 The use of mobile devices by physicians to view patient information or access nonprotected health information is widespread, and the percentage of clinicians using apps to actively engage in direct patient care has grown in the past year in several key areas: MOBILE USER MANAGEMENT With a variety of mobile users from physicians to clinicians and patients and a diversity of devices and applications to keep track of, management complexity escalates. In addition, increased wireless traffic puts a strain on the infrastructure and its bandwidth. CDW Healthcare s clinical mobility services help streamline the management process and ensure sufficient backbone is in place to support increased user traffic. TAXED I.T. RESOURCES Hospital I.T. staffs are already stretched thin with EMR rollouts and I.T. upgrades. Addressing the continued proliferation of mobile device use, and the time and effort necessary to manage this growth, is increasingly challenging. CDW Healthcare s clinical mobility services can help augment I.T. resources by providing services that would otherwise fall on I.T. staff, which can then free up staff to attend to other I.T. tasks throughout the hospital. Collection of data at the bedside Use of barcode readers on mobile devices 38 % Monitoring data from medical devices 45 % COMPARED TO 30 % 38 % COMPARED TO 23 % 34 % COMPARED TO 27 % SECURITY REQUIREMENTS When it comes to mobile data access, security of both data and device are top of mind for all healthcare organizations, as is continued compliance with HIPAA regulations and meaningful use Stage 2 requirements for data access and protection. CDW Healthcare s clinical mobility services can help improve I.T. s ability to monitor, update and enforce security protocols on devices, as well as help safeguard devices against unauthorized access and provide a fail-safe to protect patient information on lost or stolen devices. Capturing visual representation of patient data 27 % COMPARED TO 13 % SOURCE: 2ND ANNUAL HIMSS MOBILE TECHNOLOGY SURVEY HOW WE DO IT. 5

6 UNEQUALED DEDICATION AND INDUSTRY UNDERSTANDING SUPPORT YOU CAN COUNT ON. When it comes to creating a clinical mobility strategy with the right mix of hardware, software and service components to meet your unique healthcare needs, turn to CDW Healthcare. We can augment your mobility push with comprehensive network assessments, device procurement assistance, expense management and mobile device management (MDM) support. Our more than 25 years experience serving more than 10,000 healthcare customers makes us uniquely qualified to address your specific clinical mobility needs. We get it you need expertise and support you can trust. That s why we have our dedicated healthcare account management team along with industrycertified specialists and technology experts to offer you specialized guidance and recommendations. And with a selection of more than 100,000 products from manufacturers, you have access to the exact technology that supports your clinical mobility strategy for achieving the particular solution that best meets your needs. ASSESSMENT, PLANNING AND DESIGN START YOU ON THE RIGHT PATH Successfully rolling out a clinical mobility solution and managing it takes precise planning and organization. CDW Healthcare implements comprehensive network assessments of your existing infrastructure to identify support gaps and opportunities for improvement, and then recommends a solution design that can scale as your future mobility needs change. Expense management. Our experts can help you assess and manage the expenses related to your mobility solution, whether you re with one carrier or multiple carriers. This helps reduce complexity and streamline expense tracking. Network assessments. Our industry partnerships with leading technology providers enable us to provide thorough, detailed network assessments, including wireless, for the most detailed clinical mobility solution possible, or to support increased bandwidth for an upgraded mobility solution. In addition, we help determine what security measures would most benefit your hospital s mobility management guidelines and what protocols should be incorporated into your mobility structure. Mobile device procurement. Our knowledgeable experts are here to help your healthcare organization select the right mobile devices and manage the ordering and rollout of these devices to your physicians and staff. We also offer a specialized portal where you can access details regarding your devices and help manage the implementation of your clinical mobility solution. 6

7 Something as simple as enforcing a password on a mobile device is one of the easiest steps healthcare organizations can take to help protect data. STEPHANIE SULT MOBILITY SOLUTION ARCHITECT HOW WE DO IT. 7

8 CONFIGURATION KEEPS YOUR SOLUTION IN MOTION CUSTOMIZED TO YOUR NEEDS. READY FOR ROLLOUT. CDW Healthcare can customize your clinical mobility technology, as well as deliver all your components where and when you need them. Our configuration services include: ACTIVATION SERVICES We can activate your systems online prior to shipment with turnkey on-demand activation services: Order management. Configuration services and user administration for BlackBerry, iphone, Android and other devices Custom kitting. Software install, etching and asset tags Deployments. Remote deployment help desk support Device pool management. Replacement devices Device recycling. Wiping and disposal HARDWARE CONFIGURATION We provide custom or standard installation of memory, hard drives, optical drives, controller cards or accessories onto notebooks, tablets and other mobile devices. SOFTWARE CONFIGURATION Simplify software deployment by having us install and configure the software on wireless devices, including ensuring your settings match your exact requirements. IMAGE MANAGEMENT We load your custom-created images onto your devices before shipping. With personalized settings already incorporated, your technology is ready for use right out of the box. 8

9 MOBILITY MANAGEMENT Healthcare organizations must weigh a long list of issues when considering a mobility management partner. Among these issues are: Which mobile operating systems do you need to support? Will the software enable you to remain HIPAA-compliant? Do you plan to host the MDM system on your network? What are the software s lock and wipe capabilities? What system do your clinicians use? Will it be compatible with the mobility management tool? Will you use the MDM tool to push out other apps that clinicians insist on using to manage patients? SOURCE: INFORMATIONWEEK.COM HOW WE DO IT. 9

10 PRODUCT SUPPORT HELPS YOU GET THE MOST FROM MOBILITY IN IT FOR THE LONG HAUL. To help you maximize your clinical mobility investment, CDW Healthcare offers additional support to benefit your solution, including: MDM AND SECURITY We can help organizations set up their own automated tracking of mobile assets and enforcement of mobility policies for increased I.T. efficiencies and reduced operational costs. END-USER AND HELP DESK SUPPORT Our 24x7x365 U.S.-based toll-free help line ( ) offers troubleshooting and support services for certain components for five years from their date of purchase. TRAINING We can provide end-user or I.T. staff training on your mobility applications through a variety of formats, including instructor-led classroom education, self-paced e-learning courses, live-web learning and e-labs. 10

11 Healthcare organizations are taking steps to protect data accessed with mobile devices, including nearly universal use of passwords and data encryption technologies, and limits surrounding the data that can be stored on mobile devices. 83% of I.T. professionals noted the devices used by their clinicians do not retain patient-specific information. SOURCE: 2ND ANNUAL HIMSS MOBILE TECHNOLOGY SURVEY The recently released Notice of Proposed Rulemaking (NPRM) for Stage 2 of the EHR incentive program calls for healthcare providers to consider encrypting data on mobile devices such as notebooks, tablet computers and smartphones. SOURCE: HEALTHIT.GOV To learn more about how CDW Healthcare s mobility services can help you streamline data access, contact your CDW Healthcare account manager, call or visit CDW.com/communIT HOW WE DO IT. 11