The Way to Greater Efficiency. Document Services

Transcription

1 Document Services

2 Accuracy, Compliance and Efficiency Perfected In today s high-risk and often punitive regulatory environment, accurate, compliant, timely mortgage documents and critical borrower communications are crucial for success. Errors, missed timing and compliance failures can be extremely damaging to your company s reputation and bottom line. Facing the necessary investments in technology, processing and expertise, most financial institutions may find it cost-prohibitive to deliver compliant, accurate documents and borrower communications 100% of the time. An alternative is to partner with experts who specialize in efficiently solving the complex challenges of all forms and letters within the mortgage loan lifecycle, as well as advanced data and document management and analytics. From mandated disclosures to contractual documents and other important notifications, LenderLive Document Services generates efficiencies and operationalizes compliance in every step of the process. Our sophisticated data and document management enhanced with inventive analytics, enable additional cost savings, improved decision-making and minimized risk. Share cost of ownership and mitigate risk with a proven partner For more than three decades, we have helped clients master the ever-changing mortgage environment. An impressive range of lenders and servicers, including many of the largest and most influential companies in the industry, trust LenderLive with vital daily operations. LenderLive Document Services invests in compliance, world-class technology, process management and bestin-class document experts so you don t carry the full expense alone. Uniquely combined, they provide cost savings, security and peace of mind to any lending or servicing operation. Flexible and scalable document infrastructure Comprehensive business continuity and data security, with no single point of failure in the network, systems or operational framework Compliance controls embedded within all operations Expert compliance staff monitor regulatory updates, actively engage with federal and state bodies, and issue ongoing client updates to ensure adherence Full library of required and most current critical default and foreclosure documents Performance you can count on 1M+ letters and document packages generated monthly 2M+ OCR data values extracted monthly 2M+ document images generated and received daily 300M+ Certified Mail transactions Consistent, industry-leading SLA performance

3 Full Cycle Document Services Document generation Our solution prepares and delivers tens of thousands of compliant mortgage documents daily, including preliminary disclosures, closing documents, and any instrument related to servicing and loss mitigation. This leading-edge platform provides multiple data intake options and secure, compliant packages and delivery for every transaction, all backed by a straightforward compliance warranty. GSE-based lending and servicing programs, as well as custom lending products supported Electronic delivery, esignature or traditional print fulfillment options available at the transaction level from three best-in-class print facilities, load-balanced across three time zones Integration into FedEx, UPS, and USPS Proprietary, rules-based forms engine drives compliance and dynamically prepares and renders documents with unmatched customization Document management Document Management solutions convert your mortgage origination and servicing operations into an efficient, paperless environment. Our highly adaptable platform processes more than one million images per day, with secure storage of the entire loan file. Exceptional indexing accuracy from our technology and expert professionals in data recognition and extraction InSight web-based image viewer for immediate, secure online access to stored images TrackRight web-based repository for auditable proof of documents mailed and returned, for both certified and non-deliverable transactions Recognized documents and data returned using direct system-to-system downloads or web links to images that can be framed within client systems Hosted, component-based solutions or comprehensive enterprise content management options Image-enabled business process management (BPM) application drives required workflow based upon image receipt

4 Critical Borrower Communications LenderLive Document Services offers fully compliant solutions to automate the fulfillment and tracking of critical borrower communications required by the CFPB and other federal and state regulators. Comprehensive compliance services LenderLive partners with you to help minimize regulatory exposure and maintain compliance with regulatory, legislative and judicial requirements to properly deliver loss mitigation correspondence, notices of default, foreclosure, and other servicing-related borrower correspondence. Our compliance solutions team takes immediate steps to incorporate new requirements, rapidly bringing notices into compliance. Services include federal and state-level monitoring, comprehensive review and implementation of legislative and regulatory changes and compliance consulting engagements. Access to reference template library, initial client template compliance reviews, or template validation options Ongoing legislative and regulatory updates and monthly webinars resulting from our subject matter expertise, extensive research and industry involvement Consulting that can help unlock substantial postage savings by reducing duplicative or overly conservative mailing practices Custom research projects and compliance process reviews to assist in operationalizing compliance End-to-end technology solution manages templates and helps meet every applicable critical notice content and timing requirement Loss mitigation, default, and foreclosure solutions Our comprehensive capabilities deliver the right information to the right party - including those states requiring proof of performance - with precise timing and the highest security and reliability available. In addition, our compliance review, automated fulfillment of solicitation and acknowledgment notices, and notices to manage borrower response packages, help advance operational efficiency and minimize risk. Data validation for key elements including property address, loan number, amount in default; and ensuring critical elements are not invalid, missing or improperly formatted Programs to support all forms of solicitation, acknowledgment notices, borrower response packages, loan modifications, short sale and deed in lieu Intelligent Recipient Compare (IRC) eliminates duplicate mailings by comparing recipient information with transmitted addresses Business process management (BPM) handles the complexity of validating borrower and notary execution and ensuring county-level recordation compliance Returns processing for all returned letters, including return receipts and unclaimed mail, with options to image and make available in TrackRight, return in hard copy or send to secure storage Loan modification business process management (BPM) Our comprehensive BPM provides perfected documentation and processes built to support rock-solid regulatory compliance. Our compliance review and fulfillment of solicitation and acknowledgment notices, and notices to manage borrower response packages, help advance operational efficiency and minimize risk. Services include: Solicitation and acknowledgment notices Borrower response packages Loan modification, short sale/deed-in-lieu and forbearance Fully integrated title data and endorsement issuance Automated perfection of signed instruments Print and digital delivery mechanisms

5 Let LenderLive transform your document management and critical borrower communications In today s high-stakes mortgage environment, you need current, persistently-monitored compliance that is embedded throughout your document and borrower communication processes. Doing it alone invites errors, high costs, reputational risk, and possible legal and regulatory penalties. With LenderLive, you share the cost of ownership for bestof-breed technology, compliance, subject matter expertise and business continuity protection. Choose LenderLive with confidence to transform your document processes and critical borrower communications into accurate, compliant and timely business operations you can rely upon today and for the future. Compliant, precise, secure documents delivered by proven experts Learn more about LenderLive and our solutions for financial institutions. Please call us at or visit us online at S. Ash Street Suite 200 Glendale, Colorado 80246