Document Status: Production Issue: 2.0 Dated: December 6, Avaya Proprietary Use pursuant to your signed agreement or Avaya policy

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1 Global Release Notes Keycode Retrieval System (KRS) Release 10.9 Document Status: Production Issue: 2.0 Dated: December 6, 2010 Avaya Proprietary Use pursuant to your signed agreement or Avaya policy

2 Table of Contents: 1 Revision History Introduction Release Highlights New Features New Product Introduction Marketing Promotions New Functionality Tool Changes Products Removed/Retired Tool General Information User Registration and Login URLs ebusiness portal Tool Support KRS Documentation Useful Information and Training from the ebusiness Portal Subscription Services PC & Network Requirement Appendix KRS Product Content Product Content Current Service Contract Support Current Service Contract Limitations...14 KRS 10.9 Release Notes Page 2 of 15

3 1 Revision History Date Issue Changes Issued By Oct 28, Add contents for Release 10.9 Phil Scott Nov 18, Add contents for Avaya WO-275 and FR 135; Updated contract coverage in Sect. 5.2 & 5.3. Phil Scott Dec 1, Add Avaya URL and Support updates Phil Scott 2 Introduction Avaya ebusiness global commercial tools offer web-based applications to Quote, Price, Configure and Order Avaya products and solutions. The suite includes Enterprise Configurator (EC) for Quoting and Configuration, Global Product & Price Catalogue (GPPC) for product and pricing information, Keycode Retrieval System (KRS) for keycode generation, Order Centre (OC) for order status and order placement and the Back End Crediting Solution (BECS) for managing back end credits. These release notes are focused on KRS. KRS is a web-based, global tool for customers to retrieve and generate software keycode licenses for Avaya Nortel Enterprise Solutions (NES). KRS maintains all historical software system configuration details including: tracking date, time, user and partner information associated with each keycode license. 2.1 Release Highlights EC Data Changes Notes New Product Introduction Yes ID Engines NAP Posture Licenses New Marketing Promotions Yes SRS Upgrades for BCM R6.0 New Functionality No Tool Changes Yes PASS Base contract introduction (Nov 18) Products/inputs Removed No Refer to Appendix - KRS Product Content for complete details for all products supported in KRS. KRS 10.9 Release Notes Page 3 of 15

4 3 New Features 3.1 New Product Introduction - ID Engines NAP Posture Licenses 3.2 Marketing Promotions There are no new marketing programs in this release. 3.3 New Functionality There is no new functionality in this release apart from enabling PASS Base contract (GE) views. 3.4 Tool Changes Avaya WO-275 CS 1000 (Global) Add View Contracts enhancement for PASS Base (GE) contracts KRS is updated to display PASS Base Technical Support Service contracts (GE type) for all products EXCEPT CallPilot. [Note: The exception for CallPilot results from a limitation with the PASS Base contract entitlement for CallPilot on the service contracts database]. The pop-up message for Contracts not Found is updated as follows: A new warning message is added to the footer of each contract display page: KRS 10.9 Release Notes Page 4 of 15

5 FR 135 CS 1000, BCM (Global) FR 164 BCM50/450 (Global) FR 177 BCM50/SRG50 (Global) FR 178 Media Application Server (Global) FR 188 ID Engines (Global) Allow Stocking Distributors to see service contracts sold to Resellers This change permits Stocking Distributor users to view service contracts that are registered to Resellers but were sold on a Stocking Distributor PO. The registered KRS Account ID for the user must match the Sell To Account ID on the contract. This change bypasses the Distributor of Record limitation on contract viewing whereby Stocking Distributor users were presented with the message: There is an existing Service Contract for this site but it cannot be displayed as you are not the Distributor of Record for this site. Add BCM Rls 6.0 for SRS upgrades on sites with active contracts In line with BCM Rls 6.0 GA, the free SRS upgrades that are offered for sites with SRS contracts have been updated to include a choice of Rls 5.0 or 6.0. The Rls 5.0 upgrade offering will be discontinued on Dec 6. Note: This change was actually implemented in KRS in mid-september. Add BCM50 Rls 6 to SRG50 Rls 6 conversion for CS 2100 KRS is updated to accept the electronic authcode NTKC1255 for generation of the conversion keycode for BCM50 Rls 6.0 to SRG50 Rls 6.0 on the CS 2100 platform. Increase MAS capacity to 4 MAC addresses Increased the capacity for the Media Application Server (MAS) to accept 4 MAC addresses to align with the product requirements. Add ID Engines NAP Posture Licenses KRS is updated to support the 7.0 Ignition Server release which introduces NAP KRS 10.9 Release Notes Page 5 of 15

6 Posture licenses for small and large capacity: -SMALL works for Base License type LITE and SMALL -LARGE type for Base License type LARGE Existing Posture licenses are interpreted as TNC Posture. Depending on the type of requirements, user can choose to obtain TNC posture license or NAP posture license. 3.5 Products Removed/Retired No Products retired or removed in this release. RPC Number Description KRS 10.9 Release Notes Page 6 of 15

7 4 Tool General Information User Registration and Login All Avaya Associates, Partners, Resellers and Distributors must have an Avaya Single Sign On (SSO) to gain access to all the ebusiness commercial tools. To request a Single Sign On (SSO) user id and password please go to: and click on Register now. SSO Login screen To request access to the KRS tool, go to: and select the option for KRS. Other ebusiness tools can also be requested from this site URLs ebusiness portal All the ebusiness Commercial tools are accessible via the ebusiness portal which can be accessed regionally as follows: Americas & Asia: EMEA: Select the tools and other information from the drop down in the banner across the top of the ebusiness portal screen. Access KRS from the ebusiness Portal page by selecting Keycodes. Users may also access KRS directly from: KRS 10.9 Release Notes Page 7 of 15

8 In addition to accessing the tools, users have access to additional information including Known Issues, Useful Information, Support, Notification and OrderPro download. At the bottom left hand side of the screen Change can be selected to change the user channel account or stream when there is more than one user channel account or stream available. Streams are pertinent where there are two different versions of EC available at the same time for quoting. The stream is indicated by the number in brackets. 4.2 Tool Support To report any issues or get clarification on items not covered in training or the release notes please log a request via the support web site or call one of the support phone numbers which are available by selecting support links in the tools. ebusiness Portal - Support KRS - Left Hand Menu Avaya Partner and Distributors Web Site (Global): Phone Numbers United States Canada Argentina Brazil KRS 10.9 Release Notes Page 8 of 15

9 Colombia Mexico EMEA Germany Asia Pac Avaya Associates In addition to the above Avaya Associates can also use Web Site (Global): Phone number/ United States AVAYA-IT Support is available during regional normal business hours. A formal ticket number will be provided to the requestor shortly after the issue is reported. Please note the case number and reference it in any communications with support on a reported issue. 4.3 KRS Documentation The primary source for user documentation on KRS is the KRS tool. User Guides and select training documents are available under each Product instance on KRS by using the Documentation, Forms and User Guides link from the Product Control menu. 4.4 Useful Information and Training from the ebusiness Portal The Useful Information link that is accessible from the Support option on the ebusiness portal page provides helpful information about the all the ebusiness tools. Useful Information is organised into separate folders by tool name. KRS 10.9 Release Notes Page 9 of 15

10 The Training Schedule folder contains leader led training schedules for all the ebusiness tools. A folder is provided specifically for KRS with subfolders that contain information and reference files for: Release Notes containing NPI, Functionality and enhancement information for each release Training containing the ebusiness Tools Course Guide with webinar links for all tools, including KRS; plus slide presentations for each KRS webinar course. KRS 10.9 Release Notes Page 10 of 15

11 Additional documentation and information on the ebusiness Commercial Tools is also available on the Avaya Partner Portal at: Subscription Services Avaya posts s to subscribed users of the specific categories available within the subscription service. To update your profile log into the ebusiness portal as follows: Americas & Asia: EMEA: Select the Support Drop down and then Notification. On the notification screen select the category for the desired module e.g. KRS in the example below has three subcategories: Outage Information Release Information Special Notices, Training and Events Information Select the desired categories for subscription and select the Save button from the bottom of the list. The categories available may vary by ebusiness tool. KRS 10.9 Release Notes Page 11 of 15

12 Users may subscribe to receive release communication, monthly training schedules and any other notices or updates on KRS or any of the other Business tools. Please note users who do not subscribe will not receive information about the tools including any advance notice of outages. 4.6 PC & Network Requirement ENTERPRISE CONFIGURATOR (EC) SYSTEM REQUIREMENTS Minimum Recommended Operating System Internet Browser Software Access Software Windows 2000 (with SP2 or greater), XP or NT4.0 Internet Explorer 6.x Netscape 6.x Valid SAM User Name & Password for access to applications Microsoft Word, Microsoft PowerPoint and Microsoft Excel. Adobe Reader. These are required for user Guides, release Notes and other documents available on KRS. Windows 2000 (with SP2 or greater), XP or NT4.0 Internet Explorer 6.x, 7.x. Netscape 6.x Valid SAM User Name & Password for access to applications Office XP (2002) - Microsoft Word, Microsoft PowerPoint, and Microsoft Excel. Adobe Reader. These are required for user Guides, release Notes and other documents available on KRS. KRS 10.9 Release Notes Page 12 of 15

13 5 Appendix KRS Product Content 5.1 Product Content The table below details NES products available in KRS. Updates are highlighted in blue.. Product KRS Product Description (Login Menu) Application Gateway Application Gateway Business Communications Manager Business Communications Manager Business Communications Manager 450 Business Communications Manager 450 Business Communications Manager 50 Business Communications Manager 50 CallPilot 100/150 and Mini CallPilot 100/150 and Mini Meridian 1 or Communication Server 1000 Communication Server 1000 Enterprise Business Solutions (MDC) Enterprise Business Solutions Identity Engines Identity Engines IP Clients IP Clients IP Softphone 2050 IP Softphone 2050 IP Softphone 3456/3457 IP Softphone 3456/3457 Media Processing Server Series/Voice Processing Media Processing Server Series Series Meridian 1 or Meridian 1 Communication Server 1000 Mobile Communication 3100 Series Mobile Communication 3100 Series Multimedia Communication Portfolio/CS2K-SS/BCP Multimedia Communication Portfolio/CS2K-SS/BCP or SIP Contact Center MAS Norstar Norstar SCS (Software Communication System) SCS (Software Communication System) Multimedia Communication Portfolio/CS2K-SS/BCP or SIP Contact Center MAS SIP Contact Center MAS Subscriber Manager Subscriber Manager Survivable Remote Gateway Survivable Remote Gateway Survivable Remote Gateway 50 Survivable Remote Gateway 50 Unified Communication Application Suite Unified Communication Application Suite KRS 10.9 Release Notes Page 13 of 15

14 5.2 Current Service Contract Support The contract types by service and product that are reported by KRS using the <View Service Contract> functionality include the following: PASS (4300) Software Support Service CS 1000 & Apps [CC - Call Center] [CP - CallPilot] [CR - CRQM] BCM ** GE4300 PASS Base * CS1000, CC 50, 200/400, 450 GU4300 PASS Plus SRS, CR 50, 450 SRS (5500) GW5500 SRS Basic DIRECT (5300, 5400) GE5300 Direct Tech Support * CS1000, CC 200/400, 450 GU5300 Direct SRS & Tech Support, CR 50, 450 GJ5400 Direct Premium SRS w Parts GK5400 Direct Premium SRS w Parts GN5400 Direct Premium SRS w Parts GS5400 Direct Premium SRS wo Parts EXPRESS (6300, 6400) GE6300 Express Tech Support * CS1000, CC 50, 200/400, 450 GU6300 Express SRS & Tech Support, CR 50, 450 GJ6400 Express Premium SRS w Parts GK6400 Express Premium SRS w Parts GN6400 Express Premium SRS w Parts GS6400 Express Premium SRS wo Parts * Note: KRS cannot display CallPilot for PASS Base contracts. See section 5.3, Current Service Contract Limitations ** BCM 50 & 450 Hardware Support Services are also displayed for the following contract types: PASS Base HW Support GF - Next Bus Day, GG - Same Bus Day, GH - 4 Hour, GL - Factory Repair PASS Plus HW Support GJ - Next Bus Day, GK - Same Bus Day, GN - 4 Hour 5.3 Current Service Contract Limitations The following items are limitations with the <View Service Contract> functionality on the KRS: o o Only Active contracts are reported. Contracts with future start dates are not reported. Expired contracts are not reported (includes contracts that may be extended to enable renewals but the expiry date is not actually changed) KRS 10.9 Release Notes Page 14 of 15

15 o o o PASS Base Technical Support (GE type) contracts are not displayed for CallPilot. This is a limitation with the contract entitlement for CallPilot on the service contracts database. (Note: This limitation was changed with Release 10.9, Nov 18, 2010). CCE users may display quantity 1. This is due to a contracts database issue. Such discrepancies can be referred to the Service Contracts mailbox at scontrac@avaya.com. ACE, SCS & MCS5100 are not supported products for contract viewing. KRS 10.9 Release Notes Page 15 of 15