Business Innovation Through Mobility

Transcription

1 Business Innovation Through Mobility

2 Acceleration of Mobility 4 people are born every second 40 mobile devices sold every second

3 Mobility Creates Real Opportunities for Business Development Product Innovation Customer Engagement Diversification Collaboration Service Improvement Customer Alignment

4 And Real Opportunities for Business Operations People Retention Efficient Business Processes Increased Support Availability (IT) Sustainable Workspace Single Point to Multi Device Costs Reduction in Real Estate

5 Application Redesign for Mobile Interface and Service Improvement Insurers [are] jumping on the mobility bandwagon They ve realized that investments in mobility are essential for keeping pace with competitors Business Development Insurers Move on, Customers Get their Groove, R. Juneja, Everest Group, 2014 Usage based insurance (UBI) through telematics More effective claims processing Sales force automation through enterprise mobility deployment

6 Multi Device Support leveraging Hybrid Desktop for Business Efficiency Large enterprises will likely embrace several device types, in order to optimise the productivity of all their different user segments. - Eight Steps to Evolving Your Desktop Virtualisation Strategy, Kevin Leahy Business Operations Move from Single Point of Access to Multi Device Increased Availability from IT Operations Support for Legacy Desktop, Mobile and Cloud Applications Multi-tenancy Support

7 Enabling Mobility for your Enterprise?

8 Unwrapping the Enterprise Mobility Ecosystem End Users Devices and Connectivity Administration Executive Knowledge Worker Task Worker Road Warrior Application Services Infrastructure

9 User Profiling will define Device and Application Strategy End Users Administration Executive Knowledge Worker Task Worker Road Warrior Devices and Connectivity

10 Application Portfolio Mapping aligns Infrastructure to Devices Application Services Fast Tactical Strategic The Goal Provide end users with the applications they need, seamlessly across all devices. Desktop & Application Virtualisation Legacy app compatibility Desktop Refresh Mobilise a process not an entire system Access CRM Status of Processing Native Mobile Applications Mobile first: application process completed on tablet

11 Infrastructure based on the Next Generation Data Centre Infrastructure

12 Next Generation Data Centre enabling Right Sourcing Next Generation Data Centre enabling Right Sourcing Branch Guest Enterprise WAN Headquarters Workload A Workload B Workload C Internet Cloud Provider Mobile Data Data Centre Centre(s) Cloud Provider Current enterprise boundary / scope / control Beyond the boundary Visibility and control Differentiated service Optimisation Internet Perimeter Security Authentication Security DC Network Virtualisation 1. So which Services to we need to extend beyond the Boundary 2. Is there anything we should be doing in our Enterprise WAN to get ready?

13 Strategic development Your End User Computing journey with Dimension Data Discovery & Analysis Business requirements Work User Profiling Infrastructure IT strategic direction Construct & Recommend Findings & Recommendations Business Case Roadmap Design Integrated Optimised To Be Presentation Co-ordinated Basic As Is Operational development

14 Your End User Computing journey with Dimension Data Discovery & Analysis Business requirements Work User Profiling Infrastructure IT strategic direction Construct & Recommend Recommendations based on client needs and Maturity Rating Findings & Recommendations Vendor agnostic view. Assist IT in building a business case for Business Case proposed solution High Level Roadmap POC Recommend tech refresh schedule Roadmap Design Monitor and Measure project Technical Executive Q&A Presentation Next steps Execute Design Build Manage

15 Your End User Computing journey with Dimension Data Certified Reference Architectures Best of breed partner solutions Scalable & Flexible Highly skilled & experienced delivery teams Large reference client base On time, to specification, best practice Full ITO capability Cost Predictability Fully scalable Expert support Execute Design Build Manage

16 What is the End User Computing Development Model? Maturity Rating & Recommendations Technology Roadmap Strategic Objectives Operational Requirements Environment Readiness Functional requirement priorities Solution Recommendations Tactical Needs Business & Technical justification

17 Business Outcomes Customer Experience Customer Retention Mobility allows for better customer engagement typically 20%+ Access to data drives better customer service & Faster response Increase Productivity Increase Competiveness Shorten the sales process New policy holders through Market Expansion taping emerging buyers + Stage of Life relevant products Often instant approval and billing Employee Satisfaction Relationships with / loyalty of Brokers, Agents & Alternate Channels Increase agent retention, a with an unique mobile experience

18 Business Outcomes Lower Sales Cost Improve Performance Lower Cost Mobilise product information Optimized Cost Base - Operations & Distribution. On-Boarding - 80% reduction in resource provision Reduce # Meetings per sale Travel Cost up to 50% Grow the Business Reduce admin time Agents spend more time in the field. Expand Relationships with Current Customers (Cross-selling; family, next generation) Lower IT costs Reduce infrastructure spend. Reduction time / cost on-boarding /off-boarding.

19 Case study: Mobility Consulting Clear strategy to senior leadership and board for 3-5 years Asia Pacific Airline does mobility Review existing BYOD framework, strategy to enable users who will be connected to the airline s network and applications Mobility deployment licensing consulting Outcome 3-year strategic roadmap 30 projects/ activities identified Business fragmented in doing their own mobility Aligned to nextgeneration desktop strategy

20 DD enabling Business Outcomes for Clients through Platforms and IT Services

21 Thank you