Marketing Bulletin. New product announcement. Avaya IP Office 5.0

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1 Avaya IP Office 5.0 Westcon Convergence is pleased to announce the availability of Avaya IP Office 5.0. This latest release from Avaya introduces new packaging and feature enhancements to help Resellers increase sales and deliver business benefits to their customers. This document provides a summary of the key IP Office 5.0 changes. More detailed information on IP Office 5.0 can be found by visiting In summary, IP Office 5.0 delivers the following key changes: Simplified Licensing Structure Increased System Capacity SIP Endpoint Support IP Office Resiliency one-x Portal for IP Office Customer Call Reporter DECT R4 IP Office License Changes Avaya Code Description RRP IP Office 5.0 Admin/User DVD $19 1. Simplified Licensing Structure IP Office 5.0 introduces a new licensing model in order to simplify selling and procurement, as well as driving revenues by increasing application sales. With IP Office 5.0, there is a simple 3 step approach to configuring a solution: STEP 1: STEP 2: STEP 3: Select IP Office hardware, trunks, cards, modules, phones and resource licenses Select IP Office Group Collaboration (system licenses) IP Office Essential Edition IP Office Preferred Edition IP Office Advanced Edition (requires Preferred Edition) Select IP Office User Productivity licenses Mobile Worker Tele-Worker Receptionist CCR Agent CCR Supervisor Please note: 1. Standard / Professional Edition license requirement has been removed with IP Office Voice Networking has been condensed from 3 to 1 license (see multi-site options)

2 User Productivity profile solutions have been introduced to simplify selling and to facilitate a consultative selling approach whereby business issues specific to worker types can be addressed with IP Office. Group Collaboration solutions provide system wide cost saving, productivity and customer service enhancing features, based on business requirements. Platform and Phone options provide scalable and flexible solutions to meet the needs of every SMB. Multi-site option enables up to 32 IP Office systems to be networked for seamless feature transparency. IP Office Group Collaboration and Multi-Site Licenses Avaya Code Description Includes RRP Essential Edition Embedded Messaging Standard Edition Preferred Edition Voic Pro Professional Edition Advanced Edition Customer Call Reporter 1 SPV 3rd Party IVR VB Scripting ContactStore Campaign Manager Text-To-Speech Voice Networking Voice Networking Start 4 Voice Networking Add 4 Advanced Networking $795 $2395 $2895 $695 Please note: 1. Preferred Edition is a pre-requisite of Advanced Edition 2. Advanced Edition is required for Customer Call Reporter (CCR) and includes 1 supervisor.

3 Avaya Code Description Includes RRP 1 User User User User User User User User User IP Office User Productivity Licenses Mobile Worker Tele-Worker Mobility RFA Text-To-Speech RFA VPN Phone RFA Phone Manager Pro RFA one-x Portal for IP Office Mobility RFA one-x Portal for IP Office Phone Manager Pro RFA Phone Manager Pro IP RFA VPN Phone RFA Text-To-Speech RFA Unified Messaging Service RFA $89 $401 $1444 $149 $671 $2384 $169 $761 $ Receptionist SoftConsole Start RFA SoftConsole Add RFA 1 Agent Agent Agent $599 CCR Agent Customer Call Reporter Agent RFA $349 $1745 $ Supervisor Supervisor Supervisor CCR Supervisor Customer Call Reporter Supervisor RFA $2000 $3250 $4900 For further information on the IP Office 5.0 licensing changes, please refer to the Avaya/IP Office 5.0 section on Convergence Point. This contains: IP Office 5.0 sales presentation Avaya IP Office 5.0 product update Avaya IP Office 5.0 licensing webinar IP Office 5.0 fact sheets IP Office 5.0 pricing information

4 2. Increased System Capacity With IP Office 5.0, the system capacity of IP Office 500 is increased as follows: IP Office 4.2 IP Office 5.0 Professional Edition required to scale up or add advanced applications Professional Edition is eliminated Scale: IP500 up to 272 extensions IP412 up to 360 extensions Simplified Platform: Capacity of the IP Office 500 increases from 272 to 384 Voic Pro capacity of 30 ports Preferred Edition capacity of 40 ports One Built-in 64 Party Conference Bridge Doubles capacity; Like the IP412, the IP500 will have TWO built-in 64-Party Conference bridges The Conference Bridge capacity of IP Office 500 is increased with 5.0 software - no additional hardware is required. The extension capacity of IP Office 500 is increased to beyond 272 with the following 4-port card: Avaya Code Description RRP IPO IP500 Exp Card 4 port $ IPO Exp Cable RJ45/RJ45 2M Yellow $20 3. SIP Endpoint Support IP Office 5.0 provides support for SIP endpoints and T.38 fax communications over SIP. There following components are required to support SIP endpoints: Voice Compression Module (VCM) 3rd Party IP Endpoint License A wide range of supported Polycom SIP endpoints are available from Westcon Convergence such as: WiFi 8002 SIP phone Polycom SoundPoint 320/330 and 650 SIP phones Polycom SoundStation 6000/7000 SIP conference phones For details on the Polycom SIP phones, please contact the Westcon Polycom team: t e. polycomsales@westcon.co.uk

5 4. IP Office Resilency IP Office 5.0 introduces resilency to a Small Community Network (SCN): IP Office systems can be connected together via a meshed network. This ensures that there is no single point of failure. In a SCN environment, an IP Office can be assigned to backup another IP Office to provide business continuity in the event of failure (16xx IP phones, one-x Portal and Mobile Worker licenses only). Preferred Edition (Voic Pro) can register to an alternative IP Office in the event of failure. 5. one-x Portal for IP Office one-x Portal for IP Office is a thin client application that provides users with telephony control from the desktop. This offers users with easy access to telephony features, call information, call control, directory and Voic Pro (Preferred Edition) mailbox. The following features are supported on one-x Portal: Control calls from any IP Office extension (IP, SIP, Digital or Analogue) Answer, Drop, Hold, Record Access to phone settings (Fwd, DND) Centralised call log (e.g. missed calls) Dynamically updated user call log Personal directory External directory access via LDAP Presence (Busy Lamp Field) Voic management (requires Preferred Edition) Key benefits of one-x Portal: Quick and cost effective to deploy Supported on a range of browsers such as IE, Firefox and Safari Works in Citrix / Terminal Services and Apple Mac environments one-x Portal is included with the Tele-Worker and RFAs.

6 6. Customer Call Reporter (CCR) CCR is a new contact centre application designed to help SMBs manage customer service. Enabling the effective management of agent activity and customer demand can help to improve customer satisfaction and customer retention. Key benefits of CCR include: Thin client application for quick and cost effective deployment Single server consolidation with Preferred Edition (Voic Pro server) for lower total cost of ownership Supported in Citrix / Terminal Services environments Deploy virtual agents without having to incur installation costs Easy to customise reports for better analysis Key differences between CCC and CCR Feature CCC CCR Supervisor capacity 21 maximum 30 Agents capacity 75 maximum 150 Real time screens 18 Up to 3 Views Real time graphs By Group/Agent Up to 3 Views Each Queue displays 10 statistics Reporting period 24 hours 24 hours Historical data Hard disk dependant Hard disk dependant Pre-defined reports 73 6 Templates, Create > 80 unique reports Ad-Hoc reports Scheduled reports Y Y Y Y Call Center View Included Included Report Manager Included Not Applicable Report Designer Optional SQL Data schema via DevConnect Wallboard Manager Included No Remote Management Via Remote Access Via Remote Access PC Wallboards 1 included; Optional No, use built in agent view in v1 Fixed Wallboards Optional Not Supported CRM Integration Yes; via MS-CRM RFA Not Supported Monitor Multi-Site No Future Architecture Client/Server Thin Client/Server Please note: 1. CCR requires Preferred Edition and Advanced Edition 2. Advanced Edition provides 1 supervisor RFA 3. Agents and supervisors are added using the CCR Agent and CCR Supervisor RFAs

7 7. DECT R4 The Avaya DECT R4 solution delivers productivity enhancing benefits of IP and wireless communications across multiple offices. Supported on both IP Office and Communication Manager, DECT R4 provides a cost effective, high voice quality solution that is easy to deploy and scale. The DECT R4 solution consists of: Two wireless handsets; 3720 and handset has colour screen, supports Bluetooth headsets and is liquid proof Two radio base stations (RBS) - internal and external antennas Supports 120 handsets and 32 base stations Backwards compatible with IP DECT (limited functionality) An optional AIWS appliance server for advanced centralised features such as: - corporate directory - internal phone book access - simple text messaging - integration of messaging - integration of external applications - centralised configuration - centralised management The 3725 handset has extended functionality with a colour display, speakerphone, and is Bluetooth headset compatible. The 3720 handset offers standard functionality with black & white display, speakerphone, and is headset compatible. For more details on DECT R4, please refer to the IP Office 5.0 section on Convergence Point: 3725 handset 3720 handset

8 8. IP Office License Changes With the simplified licensing structure introduced with IP Office 5.0, Avaya will be consolidating the number of material codes. The following table list the changes: Avaya Code Description End of Sale Replacement Avaya Code(s) Voice Networking Start 4 RFA Aug Advanced Networking RFA Aug IP500 Std to Pro Upgrade RFA Aug 09 N/A SoftConsole 1 RFA Aug Mobile Twinning 10 RFA Mobile Twinning 50 RFA Aug 09 Mobile Worker rd Party IP Endpoint 100 RFA Aug x Phone Manager Pro 5 RFA Phone Manager Pro 10 RFA Phone Manager Pro 20 RFA Phone Manager Pro 50 RFA Phone Manager Pro IP 5 RFA Phone Manager Pro IP 10 RFA Phone Manager Pro IP 20 RFA Phone Manager Pro IP 50 RFA VPN Phone 5 RFA VPN Phone 10 RFA VPN Phone 20 RFA VPN Phone 50 RFA UC SMB Solution 20 RFA UC SMB Solution 25 RFA UC SMB Solution 30 RFA UC SMB Solution 50 RFA VM Pro UMS 10 RFA VM Pro UMS 50 RFA Tele-Worker Tele-Worker Mobile Worker Tele-Worker UMS Pro Server RFA Advanced Edition rd Party IVR RFA Advanced Edition VB Scripting RFA Advanced Edition ScanSoft Text-to-Speech (TTS) Advanced Edition Mobile Worker